Hello, I have a requirement to prepopulate fields from a UI action to a new record. The UI action creates a new shell record that is not saved until it has been filled out. Now, I need to prepopulate the fields from my current record to the new recor...
Our instance is currently only for internal users and it uses Azure AD for Single sign on(SSO). As external user self registration functionality is available for service portal without customer management portal since Paris, we wanted to create a new...
Hi, we want to copy the values from journal field to string fields , work notes(journal input) to description and custom comments(journal input ) to short description.Only 1 field will be filled at a time,and other will be empty.so we have written th...
I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing the "...
I'm building a simple flow where I'm creating an incident record if the email address of a user record (sys_user) changes. I have a question on how to use previous and current values from the Trigger record to build the description in my Create Incid...
How do I create a UI Policy that executes only if the record already exists (i.e. !g_form.isNewRecord())? I want assignment_group to be mandatory if the record exists, but not mandatory if the record does not exist (because a new record will have ass...
I have source field called as u_client on which I have set coalesce as true with name field on cmdb_ci_server table. The issue here is that there are duplicate records in cmdb_ci_server table where the transform map is updating the retired record and...
Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well. @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
We are considering switching to the ITSM Professional version, primarily so we can start using virtual agent. One of our requirements is that users can chat using their native language (we support about 5 languages), but if the virtual agent can't s...
Hello all, I've been tasked with parsing data out of an inbound email and turning them into variables within flow designer. Allow me to explain the process. An email is generated by an AI and is sent to us. An inbound action grabs the email, and pass...
Is there a way to configure and do a Global Search of Catalog Variables on the Workspace. I was able to do this on the standard UI but wondering if I can search for a Catalog Variable on the Workspace.
I have button component on a page and want to navigate to another page with some payload when a button is clicked. When i see the OOB apps, some use api.emit and some use helpers.navigate.to methods. How do i know which one to use? Also, where can i...
UI Builder. Link to Destination event handler. Does anyone have a way to get an "external" link to open in the same window? I feel that it should somehow be possible using Advanced, but I don't know. Conversely, has anyone successfully gotten footer ...
I have a read ACL for table sc_request in which I want to use sc_req_item retreived using GlideRecord. Of some reason, the sc_req_item does not return any records even though I am sure the record exist. I can run the same code in background script ...
Hi, I have a catalog item with one of the variables as a list collector. I have two options which are "Add / Modify Application Access" and "Get iManage Add-in". If I choose "Add / Modify Application Access" option then it should trigger an approval ...
