Why is it showing "You are either not authorized or record is not valid" ?
I am trying to make record producer public and for this part it is showing like this.
Forum Posts
The Knowledge feedback task which is a new feature in London is not working as expected.
The Knowledge feedback task which is a new feature in London is not working as expected. We have enabled the plugin "Knowledge Management Advanced Installer" and update the system properties "Create actionable feedback task when an article is marked ...
How to add multiple date values in single field
Hi, I have a requirement where we need to add or select multiple dates in single field . Is there any field type we can use for this multiple selection. Because using date or date time field we are able to add only single date value. can someone plea...
Resolved! Get sys_id of current record in for each loop and pass in to email hyperlink via flow designer
Hi I have a requirement to change an existing flow that looks up approval records in a for each loop and sends a notification for each record. Currently there is a hyperlink in the notification that just directs to the portal, but the change I need ...
PAD/Playbook: Is it possible to re-run an activity?
Hi all, I have a custom activity in PAD whose Flow is triggering a REST call. If the REST call fails (as example the MID server is down), the activity informs the user that an error happened. In that scenario, I would like to be able to re-run the ac...
How do I configure attachment encryption
Thanks in advance for your help. I have a form that generates and attaches a PDF to the form when an action button is clicked. Then, the user needs to be able to read the document to make sure the information is correct. When a different action butto...
I need to download all of the files that have been attached to private tasks, with a reference to which PTSK# they were attached to. How do I do this?
We had previously used visual task boards for a large project, and the private tasks are were we can see all of the documents that had been attached to each card. I'm needing to move historical data into a new system, but need a way to download all ...
Allow members to add card in visual task board ServiceNow
Hi, I have created one Visual Task board (Flexible Board) and I can add new Card as owner of the Board, however, other members of the board do not see an option to add the card. I am sure it must be possible for other board members also to create ...
Resolved! How do you push a Bookmark / Favorite to all users?
I have scoured the interwebs and the community and the best promising answer I have found is using a background script which doesnt work for me. I havent a clue how to script so I am not sure why it doesnt work. If anyone can assist it would be of ...
Resolved! System Settings: Homepage / Dashboard
Hello all, in ServiceNow settings there is an option to choose between homepage & dashboard. What is the exact difference here?What are the advantages and disadvantages for this? Thanks in advance!
How to get a particular value from JSON response ?
Hii.. I am sharing one response here. In which I want to get the value of some fields which I need to store in custom table. 1) How to get the value of id,name and description ? 2) How to store it in custom table ? Can anyone help me with it ? Pleas...
Resolved! Edit the Service Portal "Continue Shopping" Button
In Service Portal, how do I edit where the "Continue Shopping" and "View the Catalog" buttons take the user? Both of these buttons are on the sc_cart page; "Continue Shopping" displays if you have items in the cart, "View the Catalog" displays if t...
Resolved! Clone Precedence: Exclude Tables or Profile large table data copy?
If you have a table (say, task or metric_instance for example) listed in the Clone Exclude Tables for a given Clone Profile, and you have no Clone Data Preserver defined for the same, and you check the "Exclude tables specified in Exclusion List" box...
how to make approval history captured in activity log in servicenow?
Hi, The approval history is not getting captured only for a particular catalog item. it doesn't show the approval requested or approved in the activity log area. troubleshooting done: tried checking in workflow>administration>properties>log user app...
Resolved! How to create Database View to join cert_element and incident table?
Hello, I have set up Data Certification for certain fields from Incident table. As you can see below, by reporting only on cert_element table, I am not able to add in more fields from incident table (i.e: incident.priority, incident.assignment group,...
