In Service Portal, how do I edit where the "Continue Shopping" and "View the Catalog" buttons take the user? Both of these buttons are on the sc_cart page; "Continue Shopping" displays if you have items in the cart, "View the Catalog" displays if t...
If you have a table (say, task or metric_instance for example) listed in the Clone Exclude Tables for a given Clone Profile, and you have no Clone Data Preserver defined for the same, and you check the "Exclude tables specified in Exclusion List" box...
Hi, The approval history is not getting captured only for a particular catalog item. it doesn't show the approval requested or approved in the activity log area. troubleshooting done: tried checking in workflow>administration>properties>log user app...
Hello, I have set up Data Certification for certain fields from Incident table. As you can see below, by reporting only on cert_element table, I am not able to add in more fields from incident table (i.e: incident.priority, incident.assignment group,...
Hi All, I am trying to include users who are part of a field (Users & Non-Users) into the cc (copied) field using the email script but my script only adds the users from sys_user table and non-users are excluded. Please let me know a way to combine u...
Hey guys. So I have a catalog item. On that catalog item is a dropdown containing multiple values. How do I, via the URL, define what value the dropdown should start with? I have a form that could be used in several scenarios. It would be quite nice ...
Hello ServiceNow team, hope all is well! I have a question regarding integration with LDAP and Active Directory I currently integrated Servicenow with a client's Active Directory and have defined two LDAP OU Definitions, one for the groups and one fo...
Looking at wiki of Table APIhttp://wiki.servicenow.com/index.php?title=Table_API#gsc.tab=0 it is written there to use sys id in the endpoint in order for you to update specific record can this be changed to number instead? ThanksBroderick
We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. Has anyone successfully created an Escalation action? I know there wer...
How can we change the color of widgets (icon links ) i.e., (color of request something,knowledge base,....) to WHITE in service portal as there are only few colors recommended as icon,default,primary,success etc.,,,
Hello, i have a variable of type label in which i want to show the word 'mandatory' in red colour for better visibility. Can you please guide me how to do that for service portal & CMS portal?
Dear experts, Relationships:Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list of records in table B, that displays the records from table A that ar...
Hello. We've just recently discovered that anyone can view an article in the Outdated workflow state in our knowledge base. We do want most of our articles to be publicly viewable. However, after we revise and publish an article, it seems like only t...
How can i grey out(readonly) the "state" field at RITM(requested items) level once a RITM(requested Item) record is completed. so that once it is completed, not one can change the "state" of the RITM. in this picture, just like "stage" is greyed out...
I do not see a whole lot of conversation on this topic, and maybe it is just because I am somewhat new to the ServiceNow experience. In any given instance the Clone History table shows where THIS SOURCE has been cloned TO. That is great informat...
