Resolved! Empty users in user roles?
Hello, Help needed, i want to remove empty user in sys_user_has_role.list? we found (25) empty user and not able to remove or delete is there any alternate to remove them?
Forum Posts
Resolved! Generate Text Index on CMDB_CI and CMDB_CI_PRINTER
I've triggered the 'Generate Text Index' on cmdb_ci and cmdb_ci_printer tables to fulfill a request to have the ability to 'for text' search on these tables. I have two questions, one I did not receive the text index complete email (outbox in our STA...
Resolved! How to remove "Search Resources" from Agent Assist's "Related Search Results"?
Good morning all, We are trying to remove Search Resources from the dropdown list shown in the attached image. To be specific, this dropdown is located in the Agent Assist "Contextual Sidebar" Section in Agent Workspace. We want to remove a few of ...
sys_choice table is not available for Reference
Hello, I have custom application and trying to add a new reference field to sys_choice table, but this table is not available. I spent some time to investigate this issue and found unexpected condition. I opened the dictionary of Reference field An...
How to get Multiple Line Text Prompt on service portal
Hello, I have a prompt on service portal that when approver clicks on reject widget, it show to enter mandatory comment in single line text. I want is multiple line text. How can I achieve this? Server script of widget is: if (input) { // update pag...
Resolved! Dynamically populate dropdown selection in Portal widget
Hello, I have a portal widget, and in my portal widget, I have a dropdown field that needs to dynamically display choices from a field in ServiceNow. How can I do this? For Example: On the Incident form, I would like to display the choices in the st...
Making rejection comment mandatory on service portal
I already have a Approve and reject widget on service portal like this Now I only want to make rejection comment mandatory if approver rejects the request with the pop up if they don't fill in the rejection comment. Kindly guide me as I am new to se...
Resolved! Is it possible to get deleted project tasks back?
A user deleted a project and consequently all of its child project tasks. I undeleted the project record but it did not bring back the project tasks. Is there a way to get those tasks back?
Resolved! Can we change the knowledge article template?how?
Hi ,How can we change the knowledge article template? Thanksjanani
Resolved! Images are not visible in any of the Knowledge articles created by ServiceNow
Images are not visible in any of the Knowledge articles created by ServiceNow. PS - I had seen this issue earlier for some of the knowledge articles where only after login it used to show the images, but now that is not the case any more. Sample arti...
Resolved! Create UI Action in List and Form view
Hello, I have a quick question. I created a List UI Action. This UI Action uses glideajax and a script include to grab the selected records from incident table and update a record on a different table. My question is, I want to also make this UI acti...
Resolved! Adhoc Approval in Flow Designer
Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...
Resolved! Service Portal Order Guide Cascade Not Working Intermittently
In London patch 6, we're experiencing an issue where our Order Guide widget (the out-of box widget-sc-order-guide-v2), will on occasion NOT cascade variables from the Describe Needs tab to Choose Options. The Order Guide and catalog items are set up...
Resolved! How to check for manually created catalog tasks in flow designer?
In workflow, I have many times leveraged a wait for condition script to ensure that all manually created catalog tasks associated with a ritm are completed before completing the workflow. I want to build this same thing flow designer. Any advice on h...
Change font and font size in email script include
Hi all, We are using email client templates all with the format Font=Source Sans Pro, Font size = 12. However, when we use the reply/ reply all/ forward buttons in an Email received/ sent in the instance, the text generated by the called email script...
