Hi I'm developing automation's using Flow Engine, Integration hub and Mid Servers. Due of regulations I need to export all Flow execution details (input, outputs, Logs, credentials used, execution times ...) to a our central log repository. In witch...
Hi, Gurus. We have the ITSM Roles - Incident Management plugin activated in our instance which added the sn_incident_read role. Does assigning this role to a user who previously has no roles (i.e. Requester) transform that user into a Fulfiller (even...
Hello Community, we would like to create an request from the Service Catalog with the help of the Flow Designer.I already activated the Flow Designer - Service Catalog Plugin.My problem now is that I can´t select an already created and in use approva...
I am using a multi row variable set in a catalog item in which the data gets populated depending on another variable choices. I need the multi row variable set to be read only. I am able to hide the Add and Remove buttons but not the Edit Row and Rem...
Hi, For a requirement in which i'm trying add values to a record and close it in the the sc_task table through flow designer i'm stuck. The sc_task table isn't available as a trigger We are currently on London in which i'm trying to make this. It was...
Hi, Is anyone working with KCS PAR (Process Adherence Review) follow up and has found a good way to get support in the tool? We are looking into possibilities to use surveys or assessment, but has not managed to get started yet. According to the K...
HI community. I have a simple question How can I install/activate ITSM PRO in a subpro intance which already has ITSM? thank you so much.
Hi All, I want to increment a field value by +1 through inbound action when approval is rejected. I have a script in place but it is incrementing the value by +2. I'm pasting my code below, anyone please help in fixing my issue. function RejectOperat...
I have a reference field that needs to show list data in a pop-up with ascending order sort, I have updated the attribute of the reference field.is there a way to that we can make the default ascending order for reference pop up?
Hi, I'm trying to send a notification using a flow activity. I followed this official Documentation : https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/reference/trigger-notification-action-designer.html But I...
Hi, how do we use setJournalEntry?I tried setJournalEntry(current_record,'string i wanted');is this wrong?Thanks,Tadz
What caused the error that id=form says "Record not found" when a non-ITIL user uses that URL to view a record's detail. Visible to non-ITIL: https://<instance>.service-now.com/sp?id=ticket&table=incident&filter=&sys_id=a90e30241bf928ac5300419ead4b...
We have the Incident Create Knowledge business rule active, and it works fairly well. We are implmenting knowledge article templates, and I would like to tweak the business rule to apply a specific template to KB's created by that business rule. Howe...
Hi,I'm trying to script who should get an email notification from the system, through workflow.I've created a Notification activity like below:Then i want to send an email to requested_for (reference to sys_user), requested_for is a variable so i've ...
Hi All, Am getting error like "I18nUtils undefined, maybe missing global qualifier" on my portal page where i have custom language selector widget. Recently my instance got upgraded to Paris patch 5 and thereafter started getting this error on portal...