Hi all, I created a page for our service portal which shows the user's open incidents + any incidents that they are on the watchlist for I'm running into an issue where clicking on the incident number redirects to our "submit an incident" page inst...
What is the purpose of Order Guide in Service Catalog? How it is different from a catalog item?
I have two reference variables on a catalog item, one for the user and the other for the user's department. I've looked at several other posts, all with the same solution but for some reason it isn't working for me. Can someone help, please? Variab...
what is the difference between assignment rule and assignment lookup
Got an email regarding iText5 PDF generator being deprecated and that we need to make sure all references are updated to iText 7. The Rome release notes say, "Starting with the Rome release, itext version 5 is made inactivate. You must manually upgra...
I have some ~20 CIs in the cmdb_ci_pc_hardware class, that are marked as duplicate and have a reference to master CI, using the duplicate_of field that's pointing to the correct master. However, the Duplicate task to handle these CIs seems to be miss...
Hi We want to be able to send surveys to visitors (WSD Module) visiting our site. Since these visitors are unauthenticated and not part of SN sys_user table, we are unable to apply a trigger condition that sets the repeat interval to 90 days for the ...
Hi, we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below please provide solution on how to implement this function in custom table.
Hello, I have a record producer with a reference variable to the locations table. I have a simple filter built, and when setting the order by, it is not working. Any ideas on how to make this work? This is the type specifications for the variable on ...
Hi, I have a flow designer whenever i save or published For each is deleted and it says No data available. I am getting Array object from a Sub flow and when putting in a For each to read the data, it works one time after a while For each gets e...
Any real good benefits of using remote tables? Looking for real use cases of using remote tables.
Hi All - I need active users per month not the current active users in the system. I know that we can report on the user table by last login date but I want the history information of the users who has been active previous month and not active now. ...
Hi Team, Can anyone please show me how to put a if condition to check assigned to field on the task is empty or not before create a event in Default SLA FLow? need if condition at highlighted Section to check assigned to is empty or not. if empty par...
Hello. I want two fields in a module view to be auto filled in with information from RITM, when a RITM is selected The info from RITM im trying to get is "requested_for" And "u_uh_nr" uh_nr is the PO number in the RITM. So when a RITM is selected...
Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...
