Hi everybody We are facing a big problem during the installation applications on production instance. We are using a Flow to do this process. The processing is queuing the installation requests and we have a big application that is taking more than 5...
Returning error message 'Target record not found' when creating/updating a record using import set API. Create/Update go through and transform is executed without any issues but the response message says 'Target record not found'. When using the admi...
Hi everyone, I would like to know how to change the order of the Playbook related list. It always comes at the end of all related lists in Workspace and I can't place it in the beginning next to the Details list. It doesn't come up in the related li...
Hi guys, can someone help me how to translate the help text to different language? We have Italian, Spanish and Japanese. I already have the translations ready I just don't know how/where to do it.
Hi! Community. I am trying to store all addresses under one parent. I don't know how to create Location hierarchy. When I transfer address from excel sheet to target table all address store in location but I want to store them under one parent so I c...
How to get the class name for DOM access. document.getElementsByClassName('handle-contain'). I Mean this 'handle-contain'. document.getElementsByClassName('icon-contain-menu');- here 'icon-contain-menu' How to get these.
This question can apply to any version, I suppose, but I'm currently on Rome so let's stick with that. I observed that the sys_attachments table is not visible in the Application Navigator. It should appear under the System UI application. The sys_at...
Hi, I have a choice field that is hidden with one UI Policy. I need that field to show up when a date field is updated. I was able to have the choice field display with a second UI policy but it disappears after saving the form. The order between ...
Hi All, With our Service Portal work, we try to avoid cloning widgets because any new platform features or fixes are only applied to the OOB version and it hasn't been easy to identify them without manually adding them during an upgrade to evaluate t...
I have enabled the property for the text field character counter (glide.ui.textarea.character_counter), but notice it only works on the internal (agent/sn_internal) form view, not on the catalog form view. Is there a way to have the count show on the...
Hi everyone, I am trying to add the timezone field from the user table going to our Service Catalog, but I am not sure how exactly I should reference the timezone? Please refer to the screenshot below. I need all the timezone that is available on the...
Is there a way to get an Approval "Type" in ServiceNOW? I don't mean if it was a group approval, or a user approval I am referring to the following: Say I have a Business Project Manager Approval, A Technical Approval, and a Supervisor Approval. Wh...
I created the EVAM View Config "Service Offerings" with the View Template and then linked my Search Result Action 'showservicedetails'In my AI Search Results Action Configuration 'Show Service Offering' i say goto my customer portal page of serviceAn...
Hello smart people. I'm trying to configure ITSM Agent Workspace... specifically the "Agent Assist" feature represented by a Mortarboard (hat) icon. The icon, and the Agent Assist panel, show up fine for me, a system administrator, but not for one...
I have created an SLA which does not include specific weekend times. I need to test a ticket to see whether the weekend time is included or is successfully removed. Obviously, one way is to wait for the weekend but that cannot be the only solution. I...
