Resolved! how can i hide an icon link widget based on roles or groups?
I need to hide an icon link widget based on role, for ex. if user has abc role he should not see the icon link widget but if he has xyz role he should see it
Forum Posts
Page focus is dirty in logs when trying to run a UI action
In my PDI I am creating a script to approve all of the items associated with a request and have the script below to approve all of the items. However, in the logs I am getting "Page focus is dirty". I am unsure what would cause this and how to resolv...
Allowing non-ITIL user to add comment to SCTask in Service Portal
We created the ability for end users to view the SCTasks that they are the end user for in the service portal. We want them to be able to add comments to the tasks, similar to how they can add comments to the RITM. We added an ACL that gave users wit...
Resolved! what is the difference between catalog and catalogs in service catalog??
what is the difference between catalog and catalogs in service catalog??
Resolved! Check if specific date is in between two dates?
Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...
View Rule or User Preference?
I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...
Resolved! Show a case Record in portal without login
Hi everyone, is there any way to make public the csm_ticket page of the csp portal, I need to show updates from a case to external users, so I have be trying to put public settings to page and portal following the https://support.servicenow.com/kb?id...
Resolved! Code not updating records
Hello, I have a background script that does not seem to be working. It is supposed to copy all field values from 1 field to the next (duplicate field values should be copied to the most recently updated). I can print/log the values that are missing, ...
How to restrict (read) access to visual task boards ? (VTB)
Hi all, I have created a VTB where I'd like to restrict the access. Only members should be able to see the content / the tasks of this specific VTB. How can I do it? Many thanks in advance! Cheers Artur
Resolved! Widget List - add variables from RITM
Hi everyone I have a requirement, for displaying a variable in the list of the RITM on the Service Portal, displayed through Instance of Simple List. I'd like to configure Display field, given that this variable should be displayed on the first posi...
Resolved! Transform map for cmdb_ci_computer table
Hi, I have a transform map where serial_number is the coalesce. But we need to avoid duplicates to create based on a custom field "corporate_number. So when importing the records, we need to make sure there is no record that has the same "corporate_n...
Resolved! Dashboard | Report | Define default sort order
Dear SNC I created a Dashboard with a report.Now I want to define a default sort order for the columns for everybody who is opening the dashboard. I can only change it for my dashboard, how can I change it globally for everybody? Any help is appreci...
Event Queue-Trigger Notification From Business rule
Hi, Can someone help me with how to trigger Notification from Business rule. I want to trigger notification to assiged_to on ScTASK. This is the script that i have added: var gr1 = new GlideRecord('sc_task'); gr1.addEncodedQuery('active=true^stateIN-...
Resolved! Attachment/Document retention time
Hello SNOW community, I would like to know the retention period for attachments added to a form or perhaps where to find it. Note: I have created a scoped app with a table extending Task. In case, this affects retention time. I did some searching but...
Resolved! How to build auto refresh into UI Components
I'm building a component and I'm having hard time figuring out auto refresh. The requirement is this: Component should be refreshed if there hasn't been user interaction for a set timeIf user interacts (changes the content that is shown), the refresh...
