manual creation of de-duplication task possible with running any script?
any possibility that an ServiceNow user, without admin access can create de-duplication task? Many Thanks!!!
Forum Posts
Resolved! How to create RITM automatically from choice in change
Hi everyone We have a Request Item designed for requesting that the Servicedesk makes announcements regarding service Windows. It's available on the service portal for anyone in IT. Now management wants this request item to be a part of the change pr...
What is "Installation Exits" ?
Dear all, I do not know if I am in the right place but... I am practicing service now as I am new to it and learning. In one document I have seen talking about "Application Exits" , what is that exactly, what does it represent, Did not catch at all ...
How to use getSCAttachmentCount in System UI -UI Script GlobalCatalogItemFunctions
I'm using the getSCAttachmentCount function in GlobalCatalogItemFunctions to check to see if an item was attached to my request before allowing the request to be submitted. I get the error "Failed to load resource: the server responded with a status...
Resolved! Number formatting
Hello Team - I am creating a Catalog Item and will add a question for requester's to provide an account number of some sort. How do I configure this to check for proper number formatting? Account number maybe something like 00-0000-0000-00 blah blah...
Resolved! Not all values appearing in search facets for translated articles
I'm customising the search facets for knowledge and have successfully added in a couple of custom fields, this is working fine, with one exception. Any foreign language article values are not showing up in the search fact, even though the translated...
Error trying to set up data source via HTTPS - com.glide.db.impex.datasource.DataSourceException: java.io.IOException:
Hi All, Perhaps someone can provide some insight/guidance on HTTPS data sources. I've been attempting to set up a HTTPS data source to pull user data from a third party source into our ServiceNow instance using a REST API call. My configuration looks...
Resolved! UI Actions in (portal) list view
Hello Experts, I was wondering how I can show UI actions in list view (in portal). The image below is my goal... Widget: Data Table from URL Definition
How to increase the size of multiline text variable on catalog form in Service Portal?
Hi All, I have a multiline text variable on catalog item. I wanna increase its size to double of its original size. I tried modifying css at page level and widget level as well. But, none of them were working. I follwed this link , but it is not work...
Rolling back Scoped Applications
Hi All, I wanted to rollback my scoped application from version 1.0.6 to Version 1.0.5 and all the code was developed in studio (ie; Scoped App only). My admin team told that we can't roll back due to system limitations, Some apps just don't allow it...
Resolved! What's the difference/benefit in using Order Guides v.s. Bundle Models?
What's the difference/benefit in using Order Guides v.s. Bundle Models?
Resolved! How to add an attachment functionality in a service portal widget form?
Hi All, I have this widget form. I want to add an attachment functionality where users can add attachment in service portal that attachment should save in ticket as well. Do you have an idea how to do it? Please advise. Thanks!
Open kb attachment
hi , On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ? thank you for your help
Resolved! Advantage of using setRedirectURL over g_navigation.open
I can see the methods provided by servicenow for redirecting g_navigation.open() & action.setRedirectURL () But I am curious to know some peculiar advantages of using them.
Resolved! Flow Designer - Update Record (Set RITM variable values on existing RITM).
Requirement is to create a different RITM with a different Catalog Item but attach it to the same Request that triggered the flow. Meaning the first RITM creates a different RITM on the same request. Need to update the variable values of the newly c...
