Hello everyone,have somebody implemented en inbound email action that adds a CC user from email to the watch list field in case or incident form?I created a new one but it is not working: I added this code in the actions tab: (function runAction(/*G...
Please help me with the best practice for removing inactive agents from "AWA Agent Presence and Capacities" i.e., awa_agent_presence_capacity table
How can i retain back, Please help
As part of an SAP SSO integration project, our customer has a requirement to create an SAP user through ServiceNow automation where the Active Directory "ObjectSID" string needs to be sent across to uniquely identify an AD user. As you are probably a...
Hi, I have a flow where it create a events, in the field param1 how can i pass multiple recipients if i just drags the data from pannel and activate the flow in the eventlog it is taking both the recipients sysid as one and the notification is not ...
Hi, I have created a dashboard and added a pie chart type report. And i defined particular colors for few value in the choices in chart colors. and in current instance its looking correct, but when it is moved to test, the colors of each are looking...
Use AI Search to search for knowledge from the EC portal.At that time, we are considering ways to improve the hit rate of knowledge by searching from users. ・Will tagging knowledge articles improve your hit rate?・ What are some ideas you can make int...
In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
I've been wrestling with an issue in Flow Designer for several days and will post several questions on this topic. For this post, I setup a scenario to better understand how Flow Designer is supposed to work. See screenshot below. Refer to 3.3.1. If...
Hello,I'm working on a simple flow where it creates a task. Once the task is closed, then it should close he RITM as well as REQ. The challenge is even though the task is closed and I created an update action as well as stage to closed them, still th...
Hi guys, I need to change the date format when I consult a incident using an API I've already changed the format on the plataform. to dd/mm/yy but when I consult the format is dd-mm-yy. Result API: Can you help? Thanks Gustavo Petta.
Hello Everyone,I encountered the following issue when using case comments for customer updates.When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.The problem is ...
Hi , I have created a record producer for a custom table, i have found the issue that when i impersonate as other user and submit record producer form in portal, it is showing as record not found for the impersonated person who has not having admin r...
Hi, **Disclaimer I am by no means an expert in OAuth** I am currently integrating with some of the Microsoft Threat Protection and 365 Defender APIs. Running a 365 Defender Advanced Hunting query requires permission AdvancedHunting.Read.All which the...
Hi everyone! We've been doing a lot of changes in our Service Portal and one of these is to display the approver name of the RITM so that users without ITIL role can see who's the approver of their RITM. This can be found on sp_instance_table. I trie...
