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Resolved! Error when I try to connect to a rest api

Hi experts,   When trying to connect with a specific Rest API I'm getting the following return: Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - Unt...

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How do you turn on the ITSM mobile agent app?

I'm not sure what I am missing- For Cases and FSM, I've installed the mobile plugin and it works as-is as soon as the plugin is activated and you log in to the app with a roled user. For ITSM, I installed the mobile plugin yesterday and tried to sign...

e_wilber by Tera Guru
  • 829 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to find Info Message?

OK.  This is downright embarrassing!  But I can NOT figure out where this blue message is coming from... What in the world am I missing?  I have tried the following: Global Search (Hourglass at top right of any page)Code Search (Global)Business Rule...

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Resolved! Flow Designer - Create or Update CI Record Question

I'm created a Catalog Item to allow IT to create or update CIs. Using Flow Designer I'm getting the catalog variables from my Catalog Item "CMDB Administration & then mapping the fields on the cmdb_ci table to the questions from the Catalog Item. But...

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Rob S by Kilo Expert
  • 1536 Views
  • 1 replies
  • 1 helpfuls

Change the Author of the article

There a list of knowledge articles whose author is inactive and it is published state. The requirement is to change the author to a active user using script. The publish workflow is Knowledge article - Instant Publish. When we change the author the v...

Joyal Robert by Tera Contributor
  • 1464 Views
  • 3 replies
  • 1 helpfuls

Resolved! SAML Auto Provisioning Setup

Hello All, We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out. We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authe...

tomcline by Tera Contributor
  • 2753 Views
  • 6 replies
  • 0 helpfuls

what is the difference between View Count (kb_knowledge) table and Viewed (kb_use) table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table?

what is the difference between View Count in kb_knowledge table and Viewed kb_use table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table? Note : Sometimes the view co...

Krishna18 by Tera Expert
  • 1371 Views
  • 4 replies
  • 0 helpfuls