Resolved! how to change session language in scope
in global ,i user gs.getSession().setLanguage() to change language Is there a similar way to change session language in scope application
Forum Posts
How to calculate average age of open incidents and requested items
I want to calculate average age of all open incidents and open requested item in instance Kindly help how to calculate.
Resolved! Enable risk assessment on change form
I want to enable the risk assessment show in below youtube video on change form in our instance. https://www.youtube.com/watch?v=5FkiHumSzQA Kindly guide how can I enable it. This are only options on normal change form in our instance which does not ...
Resolved! Merge Duplicate Records
Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...
Can a business rule access variables on catalog submitted tickets?
I am trying to set a field value based on a variable on catalog items. Can an on insert business rule access catalog variables to set field values?
Resolved! Post-clone Clean Up Script Execution in Multi-Node Environment (Scrambling Sensitive Data Process)
We have sensitive data that we're trying to scramble after the clone is performed, and we're planning to use Post-Clone Cleanup Script to do that. However I wanted to know how and when the post-clone script executes in a multi-node environment. I kno...
Resolved! create a date calculated field for my table
How do i create a date calculated field in a table. I want to create a calculated field with my current date field and add 20 days to it to create a new field
Resolved! What does Record---document id returns when we select it in ATF .
Hi All , What does this highlighted in yellow i.e. record -- document id returns when we select it in ATF .
Resolved! Journal field in UI Builder
Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...
Resolved! Async RestMessageV2 result processing - getting the original record?
Hi, TL;DR: I'm looking for a way to: 1. Trigger an asynchronous REST message when saving an Incident under certain conditions2. Capture the result of that REST call3. Update the incident that originally triggered the REST message with information fro...
Resolved! Service Task Variables vis Rest API
Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...
Resolved! LDAP Server via MID Server (Authentication)
I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...
How can Child Incident should use Parent Incident SLA
As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?
Resolved! How to stop spModal.alert on service portal
Hi, I am using spModal.alert to pop-up a message which is working fine but the browser is not waiting to press Ok just like how alert method stops the submission. Is there a way we can stop using spModal.alert
Resolved! How to find integration configuration in instance?
We have Lumen integration in place in our instance. I want to find the integration configuration. The team who implemented the integration is not working with us anymore and there is no documentation present for this integration. The integration cre...
