Hi , I need help from anyone can give me some idea on this . I want send email notification only if user belongs to "u_userslist" field value on incident . Now what the issue, 1- Notification when "send event creator" check box "True" : Then if I am...
We are considering our REST Notification API request timeout value from 60 seconds to 120 seconds. Before doing so, I would like to see how many of these inbound REST calls are hitting the 60 second timeout. Is there a place in logs or the ECC queu...
The last few months of patching, I've done a lot of work to move things back to OOB configurations in an attempt to reduce the number of skipped updates in our patches each month. I've noticed in the more recent patches Many of our notifications are...
Can anyone please explain me what are this parameters on "Average Age of Open Incidents" performance analytics report and how this works
When the SCCM 2016 Computer Identity runs is there a way to have the user lookup function find the active user record? We have multiple users with the same email address/ username and it is finding the incorrect value during the lookup. function se...
How do I trigger a scheduled job from the business rule and send the values from the business rule to the scheduled job that is being triggered? Currently, I am using this to trigger the Scheduled job, but I want to also send values to the scheduled ...
How do I create a new asset substate. The available "substates" under the "state" retired does not have option that we would like to use in our company. If this is possible what role would I require to carry this out. Thanks
Hi, we recently activated the Document Viewer plugin, to view documents directly in platform - see link to docu. https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I have a mildly genera...
How do i log my code so i can see in system logs where my script goes wrong? (function executeRule(current, previous /*null when async*/ ) { var grL = new GlideRecord('u_leiekategori');var a = current.u_maanedspris;grL.u_gjeldene_leiepris = a;grL.u...
We need to analyze the Planner license usage in ServiceNow. Is there a way we can identify who has been utilizing their Planner Licenses, just so we can reassign them to somebody else in case they’re not without reaching out to them manually. I am sp...
Hello. I have a field named u_maanedspris in the table u_leiepriswhen i edit this field i want the field (u_gjelende_leiepris) in the table named u_leiekategori to change to the same value. This is the script i have so far for my BR and its not worki...
How to you create a new state
On the Agent Workspace for CSM there is a widget named Needs Attention (first screen shot). When I click into it it shows the filter to look at action_status == 4 but I can't find action_status on the Case form or anywhere in the dictionary. When I c...
Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?
g_form.getReference();
