Hi allSo we are currently analyzing if we can replace our current service catalog (based on the standard ServiceNow interface and self-service module - no CMS) with the Service Portal.We have a number of more advanced catalog items, where we use UI m...
I'm trying to implement incident feature to service request from service portal , how to change the state from pending to work in progress whenever user replies from service portal,kindly share your thoughts.
Hello All, I needed some insights on how to show the prices of cat items on service portal on defined currency on the item instead of users' local language. The client instance has localization enabled. Currently on the service portal checkout screen...
I use a MID Server script include to edit a file, then add to a data source. It runs and no error occurred. However, I don't see the attachment added on the data source. Any idea why? Here is my script: var header = ("account" + "\n"); this.log("Tr...
Hello Folks,I'm new to service now. I'm trying to create a flow where the trigger is from an alert. In the additional information of the alert, there is a key/value pair that I want to store as a variable and then use in an Action. Additional info J...
Hi All, We have recently installed IntegrationHub and setting up the things to use Microsoft AD spoke. I have created the Credentials record by giving the Username and Password of the Service account. While trying to test the credentials by clicking ...
Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please advise. Thanks
Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. What I have done is: 1. Create a custom action called "update TASK variable" 2. created three inputs, one reference type called task that references the ...
Hi, I'm using the table api to get to retreive some information. Something like; .../api/now/table/u_responsibilities?sysparm_query=u_related_to.company=dc01d2a0a0a280a00c2bd3065d88de A part of the XML-output look like ; <u_email>xxxxx@***.***</u_ema...
In the ticket page of RITM on Portal, there is no way to get back to the parent Request. How should I edit the Breadcrumbs Widget so as to get 'Request' breadcrumb in between Home and Ticket Form on the page id- ticket to get back to RITM's parent...
Hello guys, I have added a reference variable in a Catalog Item. This variable is intended to search a value from a table and put it into the field. But I need to hide the search results (not to show possible ones) so the user must enter a valid one ...
Howdy--I have a record that has the following fields:u_start_time (Date/Time)u_end_time (Date/Time)u_activity_duration (Duration)In a Business Rule, I am trying to add u_activity_duration to u_start_time to calculate u_end_time.I have tried the follo...
Hello, I am trying to get the context id of the executing flow designer within the sub flow of flow designer? The API provided in https://developer.servicenow.com/dev.do#!/reference/api/orlando/server/sn_fd-namespace/ScriptableFlowAPI only speaks ab...
Hi everyone - Really could do with some advice, so here's hoping someone out there has encountered a similar issue to ourselves.I run reports that use the INCIDENT table, and there are about 170000 records within it. We run reports that analyse thi...
Hi Experts, I have created the flow designer for one of the service catalog and when I am trying to move the update set from Dev to test instance I get this error but when I click on accept remote update in test instance and verify the flow designe...
