Hi!I'm currently trying to convert a Workflow to a Flow, where one of the steps of the workflow is to set RITM variables based on the existance of catalog item variables. Example: I wish to do this if-statement check in a custom action, so that it...
Suppose I have a Incident and few tables are dependent on Incident like Incident Task and Customer. I wanna know if I have sys_auto_flush record created for all these tables with 'Age in Seconds' as 9 months for each, which table record will get dele...
Hi, Is there a OOB functionality to show major incidents in Service portal since we have enabled major incident workbench in our LONDON instance. A list of current major incidents need to shown in Service portal and automatically updated if a major ...
Hi Team,How to highlight a field RED when it equal to value 1111.I need to highlight below mentioned field with red color, when it is equal to 1111.This is a derived field, when ever the caller changes this value also get changes. Any Suggestion or...
I want to display the choice of 'apply_address_old' column at catalog item. Just like this example. How can I do it?
Hi Guys,I would like to get an attachment from sys_attachment table and edit it and re-attach it as a different file. I have the below code, but it isn't working? Can you please check what is missing?//fetch the attachment file that needs to be edite...
Hi All I have a Catalog Item that allows users to request a correction to product codes, descriptions, suppliers details and delivery times. The requirement from the business is that if there are more than 5 Items to be changed the option of uploadi...
Could anybody walk me through changing the background color for a container in the Service portal? I am assuming you need to use a CSS class since there is no built in functionality for changing background color for individual containers, rows, and c...
Hello There - Is there a reason why bulletted formatting does not line up ie, under Description when creating a Catalog Item. Is it possible to line up bullet points? Thank you.
Let's say I want to include a preview of a website (say, a twitter profile or a youtube video) onto my service portal, what's the best avenue for doing this? I assume it's a type of widget, but I can't quite tell.Thanks
Hi, I am trying to create a case record but getting this error when accessing "Adobe Sign" scoped application. I added a record to allow "sn_customerservice_case" table from "Adobe Sign" application but still it is not resolving the issue.
I have an unusual problem, I need to generate a unique count of users with devices assigned. On the face of it this is simply a distinct count of the assigned_to field on the cmdb_ci table, However irrespective of whether I use the distinct count fun...
Hi, I have a "Approval-User" activity in my workflow. How do I get the sys_id of the approval record that this activity creates? Thank You!
Hello,How can we add mouse hover message on Service portal widget?Thanks in advance
I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
