We are upgrading from Social IT to Connect Support, but i am unable to see where is the chat history is now logged? It used to be under the chat_message table, please can someone advise where this is recorded. Thanks in advance.
How to create a private task?
Hello, In service now when I am calling sys_user api with pagination limit 10000 which is default in in document, getting this below error. I am getting 8461 user account in response and then this error - {},"error":{"message":"Transaction cancelled...
Looking for a way to remove an attachment from a service catalog item when a varaible changes. I have an AJAX call removing the uploaded files from the back end. This does not, as expected, update the WebUI to show the attachments were removed. If...
What is the best practises / pitfalls / workarounds for deploying mid servers and using them with multiple instances? Currently I have 3 sub prod instances (dev,test,stag) and 1 production isntance.I have 2 Mid Servers (Dev, Prod) Prod is linked to ...
Hi, I have added choices to the stage field in the RITM table,Now i am trying to set the stage to the newly added choice value through the SET VALUE activity in workflow when I am trying to set the value of Stage the newly added choice is not ap...
I have moved 3 of my workflows into Flow Designer. One of them is lengthy and complicated and two of them are smaller, ie depending on a certain request type I create catalog task or some I automate using a Powershell script. The larger one has multi...
If a user has logged in and is happily using ServiceNow and then the node they are on has a problem or is restarted what happens to any subsequent transaction requests they make? Will the ServiceNow Load balancer handle this and direct the transactio...
Is there a possibility of creating additional Searchers in 'cxs_searcher_config' other than the standard ones, like if I need a new contextual search for some custom tables..
I am trying to assign a "latest response date" in a workflow, so I can timeout the whole thing and end it if the customer doesn't respond in time. To do this, I am setting: var today = new GlideDate(); var cutoffTime = new GlideTime(); cutoffTime....
We plan to link to the new Service Portal survey view for our existing surveys and we can't determine how to generate the instance_id on the URL to enable this.You can already see the Service Portal survey view thru instance.service-now.com/sp?id=my_...
How to define the Sender Email address(from ) for any kind of outbound notification through flow designer. In the legacy notification, we have the option to define the FROM address, but in the flow designer (Send Email) , we do not have such option,...
Hi mates, The business requirement is: A flow needs to be scheduled every 6 months (Jan-15 and Jul-15) but using the Flow Designer triggers I can't schedule with that frequency. My approach I can use maybe the "Repeat" option every 180 days, but th...
I was wondering what the $J means in this javascript excerpt? $j('title').html("${gs.getMessage('Create Article Translation')}"); $j('div.editable-html-field').find('div[id ^=kbblock][id $=kbblock]').each(function() $j('div.editable-html-field').fin...
Have created a variable set for the catalogue item: Software. This includes variables with Checkboxes. When I add multiple choices which popsup when a variable checkbox is ticked, the variables below it move down under another 'options' label. Please...
