We are using Customer Service and all of the catalog items default to the role snc_internal when you create it. You can always add additional roles to this list but you cannot remove it and add snc_external (or keep it on there and add snc_external)....
When editing a knowledge aritcle hyperlinks are showing highlighted and underlined. See last sentence 'Video guidance is available here' When clicking Related Links > View Aritcle they display only highlighted. But in Service Portal view they are n...
Hi All, How to make additional comments on RITM read only(greyed out) if the approval is 'Not yet Requested'? I tried using UI Policy But it hides the additional comment field when the condition is true, but this doesn't works on Service Portal. Also...
I have a situation. I have successfully built a catalog item with a very cool Multi-row Variable Set. It looks and functions perfectly in the back-end catalog view (old CSM). The Service Portal LOOKS like it is working perfectly; however, the Multi-R...
I need to be able to copy variables along with there values from one table to another. Both tables are extended from Task and the records in the tables are created from Record Producers. So far I have only found 1 article which provides some hints bu...
Hey all, I am attempting to schedule a report that shows a specific field "isManaged" has changed from true to false and vice versa within the last hour. I have tried reports but it only shows if the entire table was updated. I was told metric wa...
Hi All,We have a requirement to encrypt some fields, it's working fine for fields on table level, but now we need to encrypt some variables also,any suggestions?Regards,Ravi
Hi all,Wondering if anyone have any suggestions/recommendations for image size/dimensions to add to the carousel on the service portal?TIA
Hi All, We are trying to do a PoC for Password Reset Orchestration - Add on Module. We have configured the Module with the Credential store and verification option. We are also want to do use Windows application for password reset, We have installe...
When the data gets deleted from Events(em_events) table? Where can I find the setting?
Ave.I have in the system several email accounts defined and each email that gets out of the system should have the "From:" address correctly set.So far I was able to manage all that using templates, scripts, etc. but I hit the wall when I defined sch...
Hello Community, I was wondering how to design the frontend of ServiceNow using Javascript. Are there learnings available that I did not find or are there other things you can help me with that I can start designing the frontend of ServiceNow? So...
I set up a scheduled report for our help desk team and set recipients to be all member of that Group. When I went to check that all was well, I noticed that one member was not on the distribution. The log showed the following error: This is a majo...
Hi all,Let me preface this ask by saying that I do understand the availability SLA's for ServiceNow, as well as the extremely unlikely event that ServiceNow would be wholly unavailable...That being said, an ask coming from my organization from a busi...
Does anyone know of a way to bulk export knowledge articles from ServiceNow? Not the lists of articles but the actual articles in a set of formatted pdf, word or html files?