Hi,We want to search knowledge articles based on short description. Currently it searches the search text in multiple fields and displays the results, but want to match search text only with short description and pull the results. How to achieve this...
From a Service Catalog item, we want to be able to request multiple users in a list collector variable (group_members) be added to a group. For each user in the list, I want to send an approval request. I'm getting stuck at 4.2 when I am unable to se...
Hello, When submitting a form on portal i want to see the error message for mandatory variables on alert popup like this : and not like this : There is any solution for that ? Thank you.
Creating a multi-select/Slush Bucket/widget that gives me a list of all records which need to be selected by End User when submitting a Catalog request.. I used LIST COLLECTOR variable type which is working fine but in portal our end users will b...
Guys, I have integrated servicenow instance with SSO. Everything is working smooth except the logout button. When I click logout, servicenow brings me back to home screen instead of ending the session and taking me to servicenow logout screen. Am I m...
Hi there, Our Knowledge Manager created 200+ articles in a new Knowledge Base in our Production Environment, and now would like them in our Test environment. This work was done backwards, (usually we do Dev to Test to Prod using Update Sets) but un...
Hello - i have a group that is full of users, and when i impersonate anybody in that group and go to the Setting gear i don't see the time zone under the General tab. Please see image below. Has anybody else seen this?
Hello, I would like to use ATF for Negative tests , is it possible ? For example, I would like to impersonate a users with role X and clarify that a specific field or button is not shown for him. Regards, Tomer
Following an instance rename I'm trying to update the MID server url configuration parameter but I'm getting an error message "You are attempting to add or modify a read-only parameter -- not allowed"
I'm having an issue where currency values in a list cannot be seen in a service portal list in the currency that they were entered as. This is a problem because ServiceNow is converting the original value to the user's currency using the most recent ...
Is there a way to invoke a workflow in Commvault when a user submits a request in Servicenow. (Workflow is an in-built feature in commvault which facilitates automation by putting together a set of tasks in a specific order.) For example : In commvau...
The list of Windows Operating Systems stops at Windows Server 2008 … how do I update that drop-down list to include Server 2012 and Server 2016 ?
Our Service Portal is very public by design. We just discovered that searching in the Typeahead Search widget will not yield results from the Service Catalog unless you're logged in. How do I fix that so it will show catalog item matches regardless...
This seems like a simple question, but I've spent an hour researching it to no avail. I have an Integer field (u_severity_num) on my form which displays across the entire width of the form. The field will only ever hold a 2-3 digit number, so I'd lik...