Hello, Background: We are a MSP that provides white-labeled support to end customers through a partner company. We are obligated to provide certain reports and metrics about end customer tasks to users of that partner company. We would like to provid...
I am certain that this is simple and I'm over looking something.I have a catalog item and want to set an SLA on the tasks that are created from that item. The workflow is on the sc_req_item table. When someone orders the catalog item it generates...
Hello there,We've ran into an interesting predicament. When we create variables that have instructions, the instructions show up on the new Service Portal but they don't show up on the internal view of the catalog. Has anyone else ran into this issue...
spUtil.recordWatch will add a watch on a set of records. But how do I remove the watch or replace it with a different filter?
Just wondering if anyone had successfully integrated CISCO Jabber with ServiceNow Connect. This post was answered 2 years ago and wondering if there was any updates: https://community.servicenow.com/community?id=community_question&sys_id=ebab87a1db9c...
We are pulling information from Workday and avoiding their plugin (based on what we see in this community forum) and their SOAP API (based on how needlessly complicated it is), and so we landed on using their Rest API to pull what Workday calls Custo...
Hi, We do have Audio Visual equipment (audio devices, video - TV and controllers). These assets are being managed by IT. As there is no CI class available in the CMDB, need the community advice to know the table/s to be used for these type of asset/C...
I'm wondering if the order of the filter conditions matters when running the filter. Simple examples on the change request table, which one would run faster on average or would it be the same? Filter 1: Active = true Approval = Approved Teamlead Stat...
When I try to paste an external URL that is over 256 characters it gets cut off. Is there a way to increase the number of characters in this field? Thanks
I would like to rename a couple of published workflows. I think I can make a copy with the new name (not sure how to get rid of the old one) but is it possible to just rename the existing published workflow? Thanks
I'd like to avoid submitting without any attachment using record producer. And I wrote a catalog client script as below.But at the point of time, we can't get the sys_id of the submitting record. And it seems that sys_attachment table doesn't have th...
Can someone please explain to me why a record is considered a duplicate?? Using Madrid I have my Identification Inclusion Rule set up and prio 100 is Name (Fig. 01). And as I understand it, if the Name IS unique for a Linux server CI it shouldn't be ...
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
