Hi All:We have a requirement to add close notes to the ticket conversations widget in Service Portal. We need there to be notes in the request details form about why a ticket has closed so that the customer has a point of reference other than email...
Greetings community, I have an issue regarding SSO to our instance. We've recently set up SSO through Azure, and when our users (ITIL and non ITIL) are trying to log on to our instance, they're all redirecet to /external_logout_complete.do: Any su...
Hello, i am testing on a dev environment. I have added in Map Transform a onComplete script to send an Event: i tested these 2 methods: var e = new GlideEvent("my_import_servers_1", "", "", "");e.insert(); and tested also: gs.eventQueue('my_import_se...
Hello, We have a requirement to allow list edit on assignment group to only certain groups. I have figured out how to allow the groups to edit list view but all fields are editable any suggestion without having to create additional ACL's to lock do...
I have a requirement for a text editor on the portal, similar to the "HTML Script" field type you see in email notifications. It needs similar functionality that the "HTML Script" field provides.I know about some Service Portal functionality like <sp...
I have created a custom table to use to perform lookups. When I'm in Flow Designer, working on a Flow, and I select the activity to 'Lookup a Record', I do not see my Custom Table. The custom table had four (4) ACLs on it, but I have since disabled ...
I'm trying to alter the printer friendly version on my request items to show only the variables fields visible on the Request Item, and not hidden variables that are marked hidden on the form due to various UI Policies. When you view the printer frie...
Hello Experts, I have no idea.. why my code is not working. I want to display the widget when the created condition is met. html <div class="row" ng-show="data.visible"><div class="panel-group">test content </div></div> server (function() { data.vi...
Colleagues,I have about 4000 documents (PDFs) from scans years ago, and I have them in a KB. How can I search their contents since they are images? Can SN search PDF contents within a KB? I have the KB search in a portal page. I entered "five years" ...
Hi All, I am trying to Run SSH Command (hostname) using Custom SSH Activity. Only Credential tag, command and target is added in the activity. When I click test inputs, I am getting below error. errorMessages": "SSHCommand: Cannot connect, status i...
Within the custom PS activity, I set up the variable to output: Write-Host "$($DPW)". The next activity is a notification where I need to take the output (dpw) and send in an email. I've tried several things within the notification with no succes...
Attempting to create a catalog client script to prevent a user from selecting Saturday or Sunday using a Date variable.Tried using the following to prevent a user from selecting Saturday or Sunday and nothing happens when upon submission...function o...
We are trying to use an advanced reference qualifier for our M2M references to filter to specific "hardware". From reading the forums it looks like "parent" and "current" exists; however, when I do a javascript:gs.error("asd" + parent); I get org.mo...
I am looking for taxonomy ideas for our Knowledge Articles. Can anyone share an examples or categories?
Hi We would like to create a separeted Knowledge Base for an individual User Group. The members of this Group are only Requesters in the subscription Level of the Servicenow Plattform. I can configure user criteria for read access and contribute acce...
