Hi, We have features that included updates to multiple applications (Global and CSM), is it possible to have one batch update set for the release or do we have to create one batch update set per application?
Hello Community Experts, I need your help to understand the Approval Coordinator rejection flow when "Wait for other responses before deciding" is selected. I've created an Approval Coordinator for which all approvals creates a single task, but on re...
Hi everyone,Accidentally deleted a checked-out workflow.How can i restore deleted workflow.please suggest me the solution.
Use case - we need to know the timestamp when support user posted the comments in work notes. we may have multiple comments so I want to understand how we can capture the timestamp for multiple comments through script. I know we can store the times...
What is the difference between the 2: CMDB Groups (table: cmdb_group) or Groups (table: cmdb_ci_group)? Is there a reason they both exist? Are their benefits to using one over the other? Thanks, Julie Sutton
Hi Team, I am looking to display a custom message on the banner of service now native ui (not in service portal login page). Is there any possibility to achieve this? Attaching the screenshot (rounded off with red) for better understanding the requi...
trying to create a copy case UI action, which is creating a new copy of the case but the redirect is not happening in Agent workspace, I have tried using var url = '/now/workspace/agent/record/sn_customerservice_case/' + newCase.sys_id ; g_navigatio...
How do you calculate percentages in an SLA report? I'm trying to calculate the number of incidents within the last 30 days that achieved SLA and group it based on the Assigned To technician. Maybe it'd be a bar graph where each Assigned To would have...
Greetings all, I am trying to have Discovery update some Configuration Items that were created manually at my organization over the years. I'm unable to "hide" or delete these CIs for audit purposes. The default Identifiers seem to do the trick for...
Is it possible to change the filter of a reference field based on form changes?Maybe there is something similar to how list collector variables can change their filter with in an onChange catalog client script.Reference qualifiers can use the "curren...
OOB there are a ton of notification options for folks to enable/disable. Can someone share where I might be able to limit the areas that folks can turn on/off their notifications.
As an Admin, under "System Definition - Filters"... I can see and manage hundreds of thousands of filters. Luckily, because there are so many in the list view, I of course have the ability to Filter the Filters. (I know, it's a little bit confusing...
HI,Be happier if you guys shed some light on me.Use Case: Any user can upload the attachment, but they cannot remove the file after attaching the file on to a record. Removing the file option to be based on roles.
I'm attempting to create a report that will display tasks that have categories with a certain tag. I can't seem to make the filter dot-walk to the tags label. Is there a way to do this without building a database view?
I have noticed a strange behaviour in executing Transform Maps in synchronous mode (i.e. via background script or web service). Normally (in asynchronous mode), transform scripts are executed in this order: onStartfield source script for coalesce fie...
