Resolved! Need to remove back button only for incident form
I have a requirement asking for hiding the back button on incident form. We want to restrict this only to Incident form. Please suggest if there is any possibility.Thanks in Advance:)
Forum Posts
Is it possible to duplicate a Knowledge Base?
One my customers would like to split their knowledge base into two knowledge bases; however they have an extensive list of Categories and subCategories that are assigned to the articles. They do not want to recreate all the Categories and subCategori...
Knowledge Article Templates Aren't Working
We upgraded to London a few weeks ago (skipped Kingston). We've been using knowledge extensively, so all the plugins are already active. In my personal dev instance I had already customized and activated the templates and played around with them, b...
Resolved! What the relation type "DR provided for::Provides DR for" stands for?
Hello I'm new on the CMDB and I will implement it from scratch. Navigating on the CI class manager, I saw a suggested relationship named "DR provided by" but I don't know what it meas and what is it for? I appreciate your help in advance
MID Server Issue
Hi, Mid server is not executing ecc queue output records. ECC queue records are in stuck in ready state. MID Server is Up state. Checked mid server logs only heart beat probe is executed. There are no logs related to other queue records. Please help ...
AngularJS Material in widget
I want to use the AngularJS Material in my service portal widget." Could someone guide to use the AngularJS Material tag like "<md-button>" and "<md-datepicker>" in service portal widget?
Resolved! dot-walking from task_sla to incident table custom field
Hi to everyone...just a little doubt about SLA, workflow and dot-walking: I have a SLA with his workflow with notification at 50% and 75%, for the notification at 100% I have a "If" condition which "yes" brings to a notification and "n"o brings to an...
Inbound email processing but target is empty
I have created a new non-extended custom table and have an inbound action. The inbound action is supposed to create a new record (which it does). The issue is the target on the email record is broken. It's not empty but when you click on it you can't...
Resolved! REST API access to sys_journal_field table for a non-admin user is denied
Just as the title suggests I am having issues setting up access to the sys_journal_field table for an API user. Is there a specific role other than 'admin' that can be used to access this API table? I've also tried to set up an ACL to this record b...
Resolved! How to copy attachments from RITM to Incident
I have used the following script in BR after insert :GlideSysAttachment.copy("sc_req_item", current.request_item.sys_id, "incident", current.sys_id);But it is not working.Please do the needful.Regards,Ram Prakash
Prevent data driven VTB
We have an issue where data driven VTB will make it possible for users to change field values on forms, that go against policy. The reason this is, is that a lot of limitations are bound to Client Scripts which are not honoured in VTB.We removed the ...
Resolved! Calling Virtual Agent topic from another Topic
Hello All, Good day!I'm currently playing with virtual agent in our new London instance. Does somebody knows(if possible) how to call another virtual agent topic from another topic? Thank you
Resolved! How to reapply update set?
Hello, I created one table using a custom update set. Then when I was working in the default update set, I accidentally deleted it. (First deleted all fields and then the table itself) Is there a way to reapply the custom update set and retrieve the ...
Resolved! Pop Up Notifications
We have a request from our user community to send a pop up within the ServiceNOW application. The use case is for a custom application used by our Legal team to track Employee Investigations. An Investigator is assigned to a case record and that per...
Service Portal Report Widget
Hi to all,i need to see a report on service portal. Like img.any idea?thanksregards.
