Have you every wanted to take advantage of user criterias in other places of servicenow than is available OOTB? - eg. to control who can access an element in the CMS or a content of a widget in Service Portal?Here on Share is a script include which a...
Hi, I'm sorry if this topic had appeared already, but I can't resolve this problem.I have a workflow and a I must send a notification to the Administrator(using "Create Event") every time a record is created on the Incident table. I created the event...
Hi, i would like to know how the table Usage Data for Applications ( ua_app_usage ) is populated, i can't find any job/script which populate this table, i would like to know how this table works, when it gets updated Thank you.
RP.getListControl().getLabel() Do anyone know how this works?
Hi Community! In the Agent Workspace, I would like to place a UI Action in order to open a IU Page in a sub tab, or to show the results of a query, let's say the list of Incidents opened by the same user in the last three days in a subtab? Does anyo...
Hi I got a setup with HR, Finance, IT and some scoped applications. They all got a portal and I'd like to use virtual agent and chat on some of the portals. I've been looking at virtual agent, but I don't get how I can route a portal user to a specif...
With Flow Designer we are looping over records from one table and updating / creating records in another. The source table has an address split in to 5 fields (address 1, address 2, city, state, zip). We are trying to merge these together to one larg...
I have created a simple subflow with an input type of array.string: Is this type not an array of strings? Perhaps I'm misunderstanding it or forgetting something obvious. I then have a For each logic action so I can loop through this array of strin...
Hi, we are trying to customize single score card report list view columns in advanced workspace, but couldn't find a way to achieve. Table level workspace list view columns are not effecting on report. please can anyone suggest us. Thanks, Rajesh M...
Hi, I'm building a flow for a requested item in the service catalog. my flow requires an approval of the direct manager of the requester and then of another group. I have created an "ask for approval" action for the direct manager. then I'm checking ...
Hi, I'm building a new flow for a service request. I'm trying to add an approval and I was able to defined the approval. when I activate the flow and create a new request the approval is not triggered. But if I go to flow designer, test and I put i...
Hi All, this question should be straight fwd. some times emails are sent to the caller from within the ticket. What i would like to know how to do to notify the assignment group once the caller replies to the email and the email is attached to the ti...
Hello all, I have some dashboard created in a custom application, but find the system is loading quite slow when the dashboard opened. eg: in one of the dashboard tab, i have one list report with 4000 record, when open this tab it take about 10 coun...
Hi All, i hope u r all ok. Here is the situation some times where approval via email is required, i use an email template and i call it in the message HTML area of the notification as follows: ${mailto:mailto.approved}. When the approver clicks on th...
Hi all, Would like to know how we can detect if there is any field change on the form, when a UI action button is clicked. I tried to use current.changes(); but this is not supported in UI Action, the same with GlideScriptRecordUtil which is not su...
