I am using two Custom URLs in an instance, this looks similarly to this: acme.service-now.com/portal1 is being mapped to Custom URL portal1.acmeA.comacme.service-now.com/portal2 is being mapped to Custom URL portal2.acmeB.com This works OK,...
Hello everyone,Got a quick question regarding the TinyMCE editor; there is an option to set custom color(s) for the Text Color and Background Color. In my scenario, it's mostly for Knowledge Articles however I suspect the behavior will be the same f...
Hello, I have a large number of XML files downloaded from an instance that I need to import to a completely different development stack. Do I have to load the files individually (~7k) or can I load all the XML files into a zip file and upload the zi...
Hi, When I am to perform an AQI - Article quality index, for a KB article I select the "Perform AQI" button. I am then navigated to the actual AQI checklist, and can select true/false for the specified questions. It would be good though, to be able t...
The below script works with exception to manually forcing the created on date. What I am doing is converting Incidents to Cases by recreating a Case record and transferring all the data over (including the comments and work notes). All the individual...
We're having an issue with inbound emails, specifically forwarded emails, not creating incidents with the original sender as the Caller. Here's an example from our Dev instance: I received an email from Jason Sears, who is a registered and active us...
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
can we delete fields from inherited table
Hi Everyone, I'm having an issue getting a notification to trigger off of a scheduled job and registered event. Here's what I'm trying to accomplish and then I'll post the code. Business need: We are working on a process for new hires and kicking...
Hi everyone, on the self-service portal, I would like to route to a different page on click of "Approve" or "Reject" button. Right now we have built a Model window which will open up when approve or reject button is clicked, on the model window we ha...
This is really obscure but... does anyone know where input (glide var) stores data pills? In working with the Automated Test Framework, if I add a test step to set values using a data pill, it's stored in the inputs.field_values (no problem). As an e...
(Some background) I've been asked to create a report that details the tasks worked by analysts over the past week. To do this I'm creating a report that pulls data from metric instance records. In order for metric instance records to be created, I'm...
All, I'd like some background and assistance understanding the company.customer field and its relationship with the rest of the company record and other fields. Sorry for the length, and hope this helps new admins. if anything below is incorrect or ...
When I save an Enhancement and go back in, I’m not able to select a different Pending Reason (custom string field) without first changing the State field (UI policy to only show Pending Reason variable IF the State = Pending) to something else, then ...
Hi Experts , Could you please help me in identify the class should be used / extended to store tape library for storage in servicenow . Also if you could let me know why we have to do it . It will be helpful Regards Rahamathullah
