knowledge management taxonomy
I am looking for taxonomy ideas for our Knowledge Articles. Can anyone share an examples or categories?
Forum Posts
Resolved! Do a Requester need a license to create an KB Article?
Hi We would like to create a separeted Knowledge Base for an individual User Group. The members of this Group are only Requesters in the subscription Level of the Servicenow Plattform. I can configure user criteria for read access and contribute acce...
Wait condition in scripts
Hi, Is there a way i can write wait condition apart from workflow/designer for my business rule to run. I want to create an incident when mid server goes down but it needs to have a delay for 1 hour before creating the incident unless the mid server ...
Resolved! Setting current date and time in a Flow
OK. I know this should be real simple but not getting the code to work. I am setting a date field using a script instead of a data pill in one of the steps in a flow using the following code: var invite_dt = gs.nowDateTime(); return invite_dt; The s...
Flow - Setting Subflow Output Value within a Loop
Hello, I have a subflow that contains a Do Until loop, and within that loop a custom action (REST) that has outputs. I want to pass those values out of the subflow but the 'Assign Subflow Outputs' does not appear to be working, no values are being se...
how to modify uri_ref or uri in the notifications
How to find the script for ${URI_REF} in the platform. we want to modify it according to our business need. as it is global change we cannot create custom URL in each notification. we have 500+ notifications
Resolved! How to clear the Error Message popup previously?? (It keeps stacking up when hit the error and the first error unable to clear)
Hi Guys, I have a OnSubmit Client Scripts as below, tried to add in "g_form.clearMessages();" in order to clear the precious error messages, but it still leaving the first error on top and unable to clear it. (If I remove the "g_form.clearMessages();...
Resolved! How to translate tabs and string content on a form?
Hi there, I want to translate an app into another language. It worked out with most fields by just switching the language and changing the label. However, I wasn't able to translate the Tabs and the text in the String field. When I changed the latter...
How to call outbound RestAPI with NTLM authentication
I need to call a RestAPI which requires Windows authentication. How to solve it if REST MessageNew record definition does not support this kind of authentication? I have prepared a Service account in same domain for this purposes and I can provide cr...
org.apache.commons.httpclient.HttpException: java.security.cert.CertificateException: No subject alternative names present
While executing 3rd Party rest apis with basic auth I am getting the following error:Tried setting the system property "com.glide.communications.httpclient.verify_hostname" to false. After setting this faced with the issue "No Certificate issuer fo...
why Azure SSO is loging user out all the time when trying to login?
Hello Everyone,I have followed the following procedure to integrate servicenow with Azure SSO, in fact I have checked everything three times to make sure I don't miss anything:https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/servicen...
Resolved! How can we achieve pagination in a SOAP request?
How can we overcome the default hard-limit of 250 records for a single SOAP request? If so, how can we achieve it using pagination or through other means? Please share an example of pagination using SOAP if applicable. Here is the endpoint https://ex...
Resolved! How to set value of reference field using cart API
Hi All, I am using cart API to create an RITM.Ran the below code in after BR.I am able to set the values of all the string fields except reference field.May I know what is wrong with my code "u_manager_name" is a string field of remote table and I a...
Disable browser back button?
Hi All,How to disable the Browser Back button in Service Now, based on URL.Did anyone worked on this. Any help will be greatly appreciated.Regards,Gaurav
Virtual Agent: How to automatically redirect user to another page from a Topic
I am trying to automatically redirect a user from the original menu that appear with all the Topics, rather than have another link appear for a user to click on in the Virtual Agent. For example, here is All the Topics that are active. If I press on ...
