I have added a UI button to my KB form as found on https://community.servicenow.com/community?id=community_question&sys_id=32bbcba1db9cdbc01dcaf3231f9619c4. I added the following code to my macro and it works great. <button id="email_client_open" onc...
I have a User who's Time zone in System Settings keeps ignoring his PC/Windows time zone setting of Eastern and keeps reverting back to Central every time he logs off and back on ServiceNow. Has anyone experienced this before?
Good day all, Using Jakarta, with the Knowledge Mgmt - Service Portal active. When typing a search in the Knowledge Homepage Search box, I get no type-ahead results. What am I missing? Seems like it should be simple, as it works fine on the portal...
Hi, How frequently does the 'Table Cleanup' run? I can't seem to find any reference to the frequency in the docs, if anyone knows the answer or if there is documentation for this please can you provide it? Regards, Steven
We're using a PUT REST API request with a user who has the snc_platform_rest_api_access and rest_api_explorer roles, and the "support" group. When updating the comments using a raw: { "data": { "comments": "mycomment" }} The first two times updatin...
I am trying to Run a test "Basic UI test" from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step 2 - 4". Is there any property setting that needs to be enable...
I have a process that would be extremely costly using the current ServiceNow licensing structure. I have a very large population of users who do not need to be in the SNOW platform on a routine basis, but get 1-3 items per month that require them to ...
As part of our plan to make ServiceNow data available for other applications to use. It is necessary to secure the scope for these applications within ServiceNow. It may not be common for API consumers to play around with the provided endpoints. Howe...
Hello, Background: We are a MSP that provides white-labeled support to end customers through a partner company. We are obligated to provide certain reports and metrics about end customer tasks to users of that partner company. We would like to provid...
I am certain that this is simple and I'm over looking something.I have a catalog item and want to set an SLA on the tasks that are created from that item. The workflow is on the sc_req_item table. When someone orders the catalog item it generates...
Hello there,We've ran into an interesting predicament. When we create variables that have instructions, the instructions show up on the new Service Portal but they don't show up on the internal view of the catalog. Has anyone else ran into this issue...
spUtil.recordWatch will add a watch on a set of records. But how do I remove the watch or replace it with a different filter?
Just wondering if anyone had successfully integrated CISCO Jabber with ServiceNow Connect. This post was answered 2 years ago and wondering if there was any updates: https://community.servicenow.com/community?id=community_question&sys_id=ebab87a1db9c...
We are pulling information from Workday and avoiding their plugin (based on what we see in this community forum) and their SOAP API (based on how needlessly complicated it is), and so we landed on using their Rest API to pull what Workday calls Custo...
Hi, We do have Audio Visual equipment (audio devices, video - TV and controllers). These assets are being managed by IT. As there is no CI class available in the CMDB, need the community advice to know the table/s to be used for these type of asset/C...