How can I view a PDF inside a KB article?
I would like to use the ton of PDF documents as KB articles without having to download and open the PDF separately. PDF player inside KB or Convert the PDF to ??
Forum Posts
Resolved! what is repair and normal option on sla percentage activity in Workflow
Hi, what is repair and normal option on sla percentage activity in Workflow
Resolved! How .addActiveQuery(); behaves on the tables with no 'Active' field?
How .addActiveQuery(); behaves on the tables with no 'Active' field? From what I tested, it returns all exisitng table records (like for 'cmdb_ci' table). Would be nice to have to a clear explanation as could not find it elsewhere.
Transfer tickets between two ServiceNow instances
If a company uses ServiceNow as their own workflow tool but then also use a different instance of ServiceNow to manage workflow for another company, is it possible to transfer a ticket submitted on their own instance, into the instance for the other ...
Configuring Custom Requested Item Stages for Use in Flow Designer's Actions
Just started working with ServiceNow for the first time and diving right into the Service Catalog and Flow Designer. I need to add a new sc_req_item stage value (Waiting for Review) for those service items which do not need a formal approval. This ...
Resolved! HELP! Survey notification not being sent
Hi I have created a survey for evaluating our Service Desk Team in our dev environment on the incident table, which is triggered when an incident is resolved or closed. The survey is - published, active, and send notifications box is checked. I also ...
Resolved! Is the 'Host name' on a Virtual Machine captured from Discovery?
It's my understanding that 'Host name' on a virtual server is not captured from Discovery, however, we have several virtual servers that currently has the 'Name' of the server in the 'Host name' field. This seems to be coming from Discovery. How is t...
How can I create multiple related lists from the same table?
I would like to have two cost plan related lists on Demand and Project - the current related list that OOTB and another one for the cost plans that are created from Resource Plans. I would also like to have different verbiage on the tabs. Does anyon...
Flow designer Complex Objects in Update Sets
Hi folks, We are creating custom Flow Actions for our scoped application. The actions are using structured objects as their inputs/outputs. During our code review process, we review the contents of the Update Sets. We have noticed there are large amo...
Resolved! How to activate discovery plugin in Service Now
I'm unable to locate the discovery plugin in my new dev instance. How to activate/install it? Thanks!
'Service Classification' field on the CMDB - what is the impact of the various choices?
Hi: We need to get a better understanding of the 'Service Classification' field on the CMDB. What is the impact of the various choices(Business Service, Technical Service, Shared Service, Service Offering, Application Service, Billable Service). We h...
Resolved! Where are values for Flow Designer step instances stored?
Hi there, I need some help working out where values for Flow Designer step instances are kept. When you use the REST step in an action, there is a 'Use MID' checkbox, but I can't find where that value is stored. This field relates to a data pill pick...
Resolved! Create filter for tasks assigned to me
Hello, I need to create a filter for Field Service Contractor Management to show all work order tasks assigned to me. Thanks!
Work notes and additional comments of the custom table cannot display in Portal/ Ticket form page.
I created a record producer for a new custom table( task-based), added it into service catalog. When I access it from Employee Service Center Portal, submit a new record, the work notes and additional comments journal fields cannot display on the co...
Resolved! Transaction log retention period
HI, How long does the transaction log retention period? Best regards,
