Hi, I have an OOB Flow Designer called Add Comment of Scope ITSM Spoke when i open and click on Test and pass the Ticket number and Comments it is updating. Now i want to called this Action from a Business Rule for that i used below snippet but i a...
Using "Set Variable Values" I'm trying to set a Catalog Item variable dynamically to a Change Record that was successfully created in a previous Test Step. If I hard-code the Change Record variable to an existing record the test runs as desired. Howe...
I have a slightly customised header, When the screen width shrinks (to about 992px) The navigation elements wrap down to another layer which I don't want, I want the hamburger nav menu to be displayed instead.I cannot see any classes being added via ...
I've tried searching answer for my question in the community. Though there are some posts regarding the archiving, I couldn't find a specific answer on archiving attachments. Kindly help with my query if someone have already completed the archiving f...
When viewing the Base Items all page, and applying a filter of "Status is Pending Repair" or "Status is On Order" the list view shows the integer value of the status instead of the label of the status. See Below. It only appears to effect the Commu...
Hi all, what is the use of dynamic categories in service catalog and where to use it. Please help
I'm seeing a lot of this message in the error log and trying to figure out what's causing it. Does anyone have any insight? I see the error every few minutes FAILED TRYING TO EXECUTE ON CONNECTION glide.5 (connpid=1156079): INSERT INTO sys_api_stat...
What are all the list of out of the box tables on which workflow is compulsory?
After submitting a request, the variables are carried over to the RITM record as editable. Do most companies leave as editable or make read only? What are the ramifications either way? If best practice is to make read only, what is the best way...
When an ITIL user goes to the "My Assessments & Surveys" module under Self-Service, they can see all surveys currently assigned to them. However, there is a related list (show all) that allows them to see all surveys in a "ready to take" state. Thi...
Hi SN community, I want to get the updated date and time of a particular field in the business rule. How is it possible? In my requirements I want to get the updated date/time of current.comments each time a new comment added. Thank you in advance.
I'm attempting to run a simple comparison using the flow designer IF Flow Logic: If [Date/Time 1] is after [Date/Time 2] then [do something]. However I receive an error on the flow with little to no detail on what the error is and the flow does not ...
Hi, RITM is getting closed even if the mandatory fields are not filled this is happening with the workflow. But when i manually try to close the RITM i am getting the mandatory field to be filled alert. REF::
${URI} vs ${URI_REF} , can you please differentiate with an example??
Hi I have set of data in JSON format which I get through Outbound REST message I need to map this data into the table i built Can you please advise me how to do this ? with a transform map script Regards Sailesh