When performing a GET operation you should have the option of what field/s to return for a reference, i.e. instead of just either the GUID, or the Display Value but any field from the referenced table. For instance if you've added a reference to a us...
What are typical steps of adding stage of RITM? I find lots of stages for my company vs in developer instance. Are the typical steps here are right? 1. Add stage in choice list 2.. Associate choice to catalog task activity Am I missing anything else...
I noticed a few times that a user still has the itil role and other roles after being removed from the group that provided the roles. Our instance is syncing users and select groups from our AD / Azure environment. A month ago a user was added to the...
I've got a bit of a head scratcher. We would like to be able to run reports on any table extended off of task, filtering by fiscal week. We have our FY weeks already in our instance in System Definition > Fiscal Periods and I would like to be ab...
How do I generate report that shows mostly used service catalog items? Appreciate it.
Hello, We have knowledge base "abc'' and that is visible for everyone but suddenly it is restricted to admin's and Knowledge manager's only. Can you all please suggest me where to check and what is the issue here as I couldn't find anything in prop...
I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action? Thanks in advance!
Hi Everybody, I'd like to ask you if there is a solution for a problem that we have at a customer. When they use one of our products to create a ServiceNow incident using the Table API, they get an authorization error: {"error":{"message":"User Not A...
Hi all, I activated Article Templates in order to use at the same time with an Interceptor for when a user has to create a knowledge article. The article templates are for example "KCS Article", "How To", "FAQ" and so on... The interceptor and the ar...
Hi I currently have 2 custom table that is extended from task. I want to display the approval history of approval sequence either via related list or chart within the form of the travel booking or any suggestions will also be ok. Table Names: 1. Tra...
Hi Community, Does anyone knows how do I add another image right next after the avatar in the header navigation in Service Portal? I tried going to Service Portal > Headers & Footers and duplicate the "Stock Header" as "Custom Header" and add a H...
Hello, I have a workflow on sc_request table that creates an sctask. It is a simple workflow: Begin > Create Task > End I want to store the value as a workflow scratchpad or a set value so that when the sc_task is closed, I can close a RITM being cre...
Hello, We have a catalog item that generates a REQ a little differently than the OOB way. When a REQ is created, it goes through an approval process first. Once the REQ is approved, an SCTASK and RITM gets created under the REQ. The SCTASK is not cre...
I am getting this error while executing a test case in ATF.The test case has 8 steps in the following sequence.impersonate as an ITIL useropen a new incident formset field valuessubmit the formrecord validationclick a UI action (this submits the form...
Hi All, I have been trying to enable the Chat function in Agent workspace, but the chat is still disabled as below. I have gone through many related community questions and discussions, and provided relevant roles to the Service Desk person, configur...
