Is there a way to auto fill fields in a survey?
We have a survey that captures several different fields about the logged-in user. Is there a way to auto populate these fields with the logged-in user's details that are already in the system?
Forum Posts
Resolved! Order Guide: Choose Options Button
On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...
Attaching inbound email to ticket in .msg format
We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...
What is the Service_Task table used for
Hello, Does anyone know what the Service_task table is used for? We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC. I would rather use this then create a custom app since al...
Resolved! Deleted records table
I am trying to understand the workings of the Delete Records table under System Definition. What kind of records make it to this table? Let's say I delete a user from the sys_user table - this action would essentially transfer this user record to thi...
Default Knowledge Base for Knowledge Searches
Hi,In future ServiceNow releases, are there any plans for introducing a Default Knowledge Base functionality, that will influence ordering in search results?Right now when Service Desk agents browse Knowledge from Incident or Request Titles, they get...
Resolved! What is the difference between the CI class "Business Service" vs a "Business Process"
I'm a little unclear on the functional difference between the two. Any assistance would be greatly appreciated. Thanks in advance.
How to update session variables from client side ?
Hello All, I have an issue with the session variables on updating it from the client side. The scenario is, i am having an display business rule on a table where i am setting a session variable initially. The same session variable is used in an on-su...
Resolved! Do we need additional licenses for Agent Workspace or is it included?
Hi folks Do we need additional licenses for Agent Workspace or is it included? Any help is appreciated
Service now practice scenarios
Hi Experts, I am new to servicenow. Learning it since last couple of months. Have done CSA certification and looking for developer /admin role. I need to practice different scenarios. So can someone give me different scenarios around workflow , eve...
Why 2 journal entry records are created when work_notes are updated using before business rule
Hi All, For each note, I would like to add a hash tag. For achieving this, I have have created a before business rule on the task form and appending the work_notes with tag name BEFORE business rule (Order 100) (function executeRule(current, previo...
Resolved! Cross scope access to Glide API string utilities
I'm working on a workflow and orchestration activity that are in a scoped application, and when I attempt to get the error message output the activity throws an error about there being a scope access error. Typically I would add cross-scope access t...
Outbound REST - Multipart/form-data
Hi, I want to call a third party REST call from service now but the issue is that it accepts the content-type as "multipart/form-data" only, is someone has any suggestion? Any help is appreciated. Thanks & Regards, Jitesh Zende
Adding info to the User Profile widget
I have modified the out of box User Profile widget to customize a couple of things successfully in the past. I am now trying to add a user created field from the sys_user table onto the widget and am having issues. I haven't spent a ton of time h...
Integration with file transfer tool
Hi All, I'm looking for an approach to perform integration with ServiceNow and a file transfer tool. Use case : External vendors upload the file to the file transfer tool and the tool will trigger an email to ServiceNow with the folder name and file ...
