Resolved! How to read variables in variable editor in incident?
Is there a way to read the variable from variable editor defined on incident on update or insert business rule?
Forum Posts
Understanding CI Identification and Reconciliation Process
Hi, when using the CMDBTransformUtil in onBefore scripts to identify CI's I need to understand how it processes the CMDB. I've tested the 'Identification Simulation Tool' and it seems like the IRE process only CI Classes 'higher' then the class addre...
Resolved! How to adjust the line height on html field
Hi Experts, Anyone knows how to adjust the line height of an html field I want to fix the line spacing to 1.5 i.e. Line height attribute in CSS however not sure how to do it on text field of knowledge article
Resolved! script within assignment rule
Hi all,seeing some odd behavior from my script within an assignment rule. What I need is, if the current user's region is "NA" then it executes that part of the script, and if it's not "NA", then for it to call the script include at the bottom of t...
Resolved! How might we restrict viewing access to certain records in a data archive?
We have a data archive of Change Requests. Some of those CRs have NERC sensitive data that can only be viewed by NERC CIP authorized users of the system. Is it possible to restrict the ability to view the NERC sensitive, archived CRs to authorized us...
Local User Account Creation
Good afternoon. I need to create several local accounts for contractors who are not in our AD. I've created these accounts, but when verifying logins they are not passing authentication. I've tried deactivating the email validation prior to creating ...
Resolved! How to direct to interceptors
I want to direct users to the configuration item interceptor (intercepts cmdb_ci.do) but am having trouble with the url navigation of the module. Have the module url arguments set to wizard_view.do?sys_id=-1&sys_target=cmdb_ci but this pulls up an un...
How to Duplicate Scoped application with a different namespace
Hi Team, For the purposes of experimentation of new features, I would like to duplicate an existing application on the same instance, but with a different namespace.For instance, Application1 with scope x_wdp_app1 should be Application2 with scope x_...
Resolved! How do I Associate Tasks with a Contract Record?
I am trying to bring in the Contract Management plugin to our environment. As part of our evaluation, I have been asked to see if it's possible to associate "tasks" with a contract record? Basically, we want a set of pre-assigned tasks to be complete...
Resolved! Merge CI UI Action
Hi, I have requirement in my project to merge duplicate CI and copy the attributes of one to another and mark the other CI operational status as non -operational. I am trying to use the OOB functionally by using the Merge CI UI action but the issu...
Which one of the following statements describes the contents of the CMDB?
Which one of the following statements describes the contents of the CMDB? >The CMDB Contains ITIL process data pertaining to configuration items. >The CMDB contain data about tangible and intangible business assets > The CMDB achives all service mana...
Resolved! What is the difference between portal SP vs ESS
Dear all, Does anyone could clarify the difference between service now portal SP and ESS ? When ESS is used compare to SP ?Why ESS interface different from Sp ? Thanks for those clarification regards
Instance Decommissioning
Hi all, We are going to decommission our current subproduction instances as we're moving to our new instances in a couple of months. I'd like to pick some ideas on some plans how to decommission an instance - some strategies with processes, users bef...
Resolved! Change text color in widget
Hi All, I have created a new service portal page (London instanz) which is showing a table. I use the widget "Data Table from Instance Definition". ( a copy oft that) I want to achive that the heading text is also in color black. How can achive ...
knowledge article background color html
HI, We are on London. We have knowledge articles we need to have a specific background color for. We add the HTML tag <body style="background-color:blue;"> to the source code of the article. Once we save the HTML is stripped out. How do we change t...