Resolved! Can we send only SMS ?
Hi All, I need to send only SMS to one group. So for this we have created an email template but this template also sending an email. I need to create a notification so that this will send only SMS (Email to sms).
Forum Posts
Ecc_queue stuck at processing state for Rest Message via Mid server
Hi, I encountered an issue regarding sending Rest Message via Mid server, and would like to see if anyone encountered this issue or am able to tell me what is wrong. I was testing around some rest messages via mid server, using the Test functionality...
Resolved! Edit Recent and Popular Items in Service Portal
Hi All, How many months data is considered to show in recent and popular items widget in Service Portal? I would like to edit that to show only last one months recent items. Is that possible ? If yes where can be done.
Resolved! Yes/No Variable to display message
Hello Team - Is there a way to add a message after the 'Yes/No' variable, is answered, ie: After a User selects Yes, can you add a message pop up ie: "Please attach your quiz results to this Request" Thank you.
Resolved! How to use the flow designer into multiple flows
Hi, I have created a Flow designer which validates and map to my parent record. Now i want to use the same flow designer for mulitple tables like When ever a record is created in Table1 then i validates and map it to Parent table. This is working N...
Resolved! Is there a way to export skipped records in Upgrade Monitor to excel?
When we go to Upgrade Monitor then click the link to review skipped records, the normal list export option on the list is not available. Is there a way to export all of the records to excel?
Resolved! Set Report Designer to Classic UI as the default
Setting the "Use new report designer" Reports Property to false will enforce the Classic UI and it will not allow the user to switch to the new UI. Setting the property to true will show the new UI by default and allow a switch to Classic UI. Is ther...
Resolved! How to give access to view table schemas without making user an admin
Is there a way to give access to Show Schema to non-admins? I tried to create a custom module that lists table names and has the a button to use a UI Action that the Show Schema Map link on the table page uses thinking that I can give certain peopl...
Getting 'No Preview Available' in Database view
I have created a Database view joining 3 cmdb tables (cmdb_ci_business_app, cmdb_rel_ci, cmdb_ci_service). Records display properly, but 1. On left clicking on 'Preview' icon, it shows- No Preview available. 2. On hovering over 'Preview' button, som...
Resolved! Why Flow Designer is slow
Hi, I have a question regarding performance of Flow designer. I've created a very simple Flow. Trigger: (condition is empty because it doesn't matter at all) Action: The issue is that, when I do any change on the incident the flow changes the de...
Resolved! How to set 'Valid to' date 1 year from 'Published' date in a knowledge article?
I would like to set the 'Valid to' date out 1 year from the 'Published' date in a knowledge article. Currently, 'Valid to' is set to the default of 2020-01-01. We are using the Approval/Publish and Approval/Retire workflow. Is this best done thro...
Record producer reference variable shows blank in target record
Hi All, I have a record producer, in which there are 2 reference variables, 'Site' and 'Country'. I am getting the value of country through a GlideAjax call to the Location table, taking value of 'Site' as parameter. I am setting the value of 'Countr...
Resolved! Help with Sender Configuration on Email Client Template.
Our system currently sends email that have the sender looking like: IT Service Desk <ourcompany@service-now.com> We are preparing for Major Incident Workbench roll out. We have Email Client Templates configured. There is an option called 'Sender Co...
Delete operation against 'sys_user_grmember' from scope has been refused due to the table's cross-scope access policy
Hi Guys,I am not able to add and delete members of a group from a catalog item (scoped app). I am getting the below error:I already made this change to the sys_user_grmember:Any ideas?Mussie
Resolved! Run Flow on Req Item via Script
I have a requirement in which I need to create an sc_task from an inbound REST call attached to an existing RITM. I then need to watch that task and close the RITM when the task is closed. The problem is that I'm running into a wall when it comes to ...
