Howdy, I am trying to use the user criteria to lock down two separate portals access to certain users, however despite the below documentation saying otherwise , I cannot see nor add to related list, the "who can view" and "who cannot view" user crit...
I have a table called xxx( same like RITM), When i apply some filter conditions i will get 82 HR ticket, Those hr ticket has 3 to 4 attachments for each ticket.now, they i some automation(script) that downloads each ticket attachments to respective f...
Hi, I need to clone my PROD instance over both my TEST and DEV instances and it's been some time since we last performed a clone. My first question is, does cloning have much impact on the PROD system whilst it's taking place and with that in mind, ...
I created a flow and used it in a catalog item, now there was an issue on the logic of the flow and now the flow context is in error state. How do you manually stop/cancel it? On the old workflow editor, you can simply cancel the workflow context but...
We created a flow using the new Flow Designer (Madrid version). We've set on properties to run flow as the user who triggers the request, however we need a specific action (updating of record) to be recorded as run by the system user. How can we do t...
Hi All, In Kingston version of ServiceNow, we have ''Can Read'' and ''Can not Read'' fields available OOB on knowledge article form. Where we can use user criteria to restrict the article. But it is not working as expected. Could anyone please help m...
The CI Class Manager contains a field for providing a Description of the class. The out of box classes in ServiceNow do not provide any data in this field. This field was added along with the CI Class Manager, but I cannot figure out where it exist...
I looked at this https://community.servicenow.com/community?id=community_question&sys_id=b7480faddb1cdbc01dcaf3231f9619b3&view_source=searchResult I am using an onChange script and I put g_form.setDisplay('sys_created_by', false); in the isLoadin...
What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...
When task approval is started via Workflow using the Approval - User activity, what out-of-the-box functionality changes the task.approval value to 'Requested'? We recently created two new tables which extend task in two separate custom, scoped appli...
Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.
When trying to use Trigger = Run Once i select the date and time (a future time) and then wait for that time to pass, the flow does not trigger. what am i missing? is there a requirement that the time for trigger must be an hour away or some other r...
Hi Team,I want to restrict breadcrumbs widget to be read only to all users.They should be able to modify it, for example:All>Active=true must not be editable, It should be read only.Here user clicked on All,So now the query is all:So my requirement i...
Is there a maximum character limit when using Hint/Tool Tip?
From the gear icon on any SN page, the users can set their timezone.We've found that when users set their time zone to something specific, it will reset to a question mark after sign out/sign in or the very next day they try to get into SN.Anyone kno...
