I have an encrypted text field on the Incident form that captures sensitive information about the user. The Encryption Context has been applied to the itil role, so all ITIL users have access to the field and data. That part works fine. But the custo...
How do I resend the approval notification for a change record? I tried the "Actions on selected row" however there is no resend email notification button.
Hello, How do you change the default within the Agent Workspace platform for "Activity - Respond via", from "Additional comments (customer visible)" to "Work notes"? Thank you.
Hello, Can someone explain me on what scenarios do we use "this" in scrip include? I am aware that in the Ajax call we will use this.getParameter but I have also "this" key word for the sever call Script include. Ex: this.user = request.caller_id; ...
Hi Everyone, In creating Knowledge Articles, I would like to have the option of selection different headers directly on the toolbar. Currently, the users create the articles in MS Word and then paste then in the knowledge article. While writing this ...
Hi guys, i installed the MFA plugin correctly enabled the plugin and a test user . After logout and login, nothin happens. I started investigation and found the problem, but i dont know how to solve it: the Problem is that the system automatically ...
I thought this would be simple but I'm not getting the expected results. In a Flow, I have a step to set the Planned Start Date for all Change Tasks belonging to a given Change. That step is successful. But then I'm working on adding/substracting ...
Hi guys We plan on starting to use the knowledge base subscription feature by allowing all internal users to subscribe to knowledge bases from the knowledge portal. i'm trying to understand how user criteria work together with subscription feature an...
When using the flow designer I need to add several approvals which branch from the main path to gain approval based on different attributes of the requested item. Each of these branches has an approval action that creates a fulfillment task or a reje...
Hi Friends, I am trying create an event in MS Teams using the Microsoft Graph API. 1. As a first step I have created an application in Azure Portal as below and added the necessary permission I need for my endpoint and granted the admin consent for ...
Hi, If i have table API to provide web services then what is the use of having scripted REST API? Thankyou in advance!!!
Hi all,I found out that in the new Service Portal attachments in knowledge articles just don't get displayed (I have Display Attachments to true in the article). They do show up in the Knowledge homepage. I am not sure if I am doing something wrong, ...
Hello everyone, I have a few questions: The first question is what's the difference between the RITM and the SC Task? My next question is, do you need the REQ, RITM, and the SC Task relationship or can you have just the REQ and SC Task relationship, ...
In Flow Designer, in Run Trigger, set a value other than Once and perform a test. Bad Request will be displayed. The following message is displayed in the below right. "Invalid values ​​passed to the API, details: Record is mandatory and must be fi...
Hi All, I have situation where i need to make two outbound call. The second call is based on the first call result. Now when trigger second call i got below error: Cannot find function getStatusCode in object [object RESTMessageV2]. I couldn't find a...
