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Resolved! I have an OnChange Client script to redirect catalog item to a new URL when a field is not blank and restrict form submit. Currently its redirecting in the same page, but I want the URL to open in new tab and do not allow form to submit in portal.

I have an On Change Client script to redirect catalog item to a new URL when a field is not blank and do not allow form submit. Currently its redirecting in the same page, but I want the URL to open in new tab and do not allow form to submit in porta...

jyotsna1 by • Giga Contributor
  • 2617 Views
  • 12 replies
  • 1 helpfuls

Typical steps to add stage choice of RITM

What are typical steps of adding stage of RITM?  I find lots of stages for my company vs in developer instance. Are the typical steps here are right? 1. Add stage in choice list 2.. Associate choice to catalog task activity Am I missing anything else...

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Giri6 by • Tera Expert
  • 2278 Views
  • 2 replies
  • 1 helpfuls

User still has role after being removed from group

I noticed a few times that a user still has the itil role and other roles after being removed from the group that provided the roles. Our instance is syncing users and select groups from our AD / Azure environment. A month ago a user was added to the...

rudy6 by • Tera Contributor
  • 2553 Views
  • 8 replies
  • 1 helpfuls

I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action?

I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action? Thanks in advance!

Resolved! Basic authentication for REST API

Hi Everybody, I'd like to ask you if there is a solution for a problem that we have at a customer. When they use one of our products to create a ServiceNow incident using the Table API, they get an authorization error: {"error":{"message":"User Not A...

Tam_s Holics by • Tera Contributor
  • 9033 Views
  • 6 replies
  • 1 helpfuls

Get Approval History or Details from Custom Table

Hi I currently have 2 custom table that is extended from task. I want to display the approval history of approval sequence either via related list or chart within the form of the travel booking or any suggestions will also be ok.  Table Names: 1. Tra...

Mark52 by • Tera Contributor
  • 1707 Views
  • 9 replies
  • 1 helpfuls

Resolved! Adding extra image to Service Portal header

Hi Community, Does anyone knows how do I add another image right next after the avatar in the header navigation in Service Portal?    I tried going to Service Portal > Headers & Footers and duplicate the "Stock Header" as "Custom Header" and add a H...

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Alex Ng by • Tera Contributor
  • 2111 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to get SCTASK number in workflow

Hello, I have a workflow on sc_request table that creates an sctask. It is a simple workflow: Begin > Create Task > End I want to store the value as a workflow scratchpad or a set value so that when the sc_task is closed, I can close a RITM being cre...

mkader by • Kilo Guru
  • 2574 Views
  • 13 replies
  • 1 helpfuls

Resolved! How to close RITM and REQ from an SCTASK

Hello, We have a catalog item that generates a REQ a little differently than the OOB way. When a REQ is created, it goes through an approval process first. Once the REQ is approved, an SCTASK and RITM gets created under the REQ. The SCTASK is not cre...

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mkader by • Kilo Guru
  • 4308 Views
  • 28 replies
  • 4 helpfuls
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