Create Incident From Microsoft Teams
Hi guys, Hi need to create an incident from Microsoft Teams. Example: When User Posted a message in Microsoft Teams the Incident need to be Created in Serviocenow. Regards, Raj.
Forum Posts
Resolved! Virtual Agent Branding Setup
Morning, Has anyone else had issues with the Virtual Agent branding setup applying updates? When I am making changes to the color values in RGB Hex (#ba78dh) or RGB Decimal, I am not seeing updates. Text updates seem to apply without issue. I hav...
Resolved! Reports not visible to user in dashboard
Hello, I just gave a user access to a dashboard, but now they are seeing this message "Report visible only to a specific user or group". I gave her edit access and she still has this issue. How can I set this up to allow her access to the content wit...
how to map reference field in record producer to incident reference field
Hello,I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference. current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id is not workingCan anyone correct/modify it pleaseThank...
Embed virtual agent into external web application
Hi All, I am been trying to get ServiceNow Virtual agent embedded into an external web application, in this case our Customer facing portal (non-ServiceNow). I followed the steps given in docs with limited success https://docs.servicenow.com/bundle/l...
Resolved! Run as Property in flow designer
There is Run As point in properties of flow designer which has two options User who initiates the session and system user. I want to know when to use which option and Why?
Resolved! How to pass dynamic recipients in CC for email notification through a Scheduled Job ?
I have created a Scheduled Job (as shown below) to pass dynamic recipients in email notification and trigger the notification through event in the script itself . But the issue is I have to separate users in TO and CC fields , i am unable to do so. I...
Resolved! Skip Approval for VIP User
I have created a flow design where Approval process is skipped for VIP User and VIP line manager, It should directly be directed to catalog task 2.1.1.1 and follow steps 2.1.1.2 and 2.1.1.3 but I don't how how to do this like what option is flow desi...
I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla
I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla...
Resolved! How to print the variables on a Task form in a specified order
Hi, Is is possible to print the variables which are present in the Task form in a specific layout How can we achieve this if possible Thank you
Variable created outside of function not working within one
I have a business rule that needs to share a variable with 5 other functions within the script. In the example below, I am trying to use diagLogs globally to store lots of diagnostic information. Inside the getassignmentCI function, the script doesn'...
Resolved! How to put a default filter when "adding" to a related list via the "add" button
Hello. Trying to put a default filter on a Related list "Add" function (impacted ci's where it only shows non-retired CI's. OOTB is "ALL". NOTE: List Control does not work when in "add" mode on a related list because you are going through the UI acti...
How to clean browser cache every time when we are impersonating with another user?
Hi Experts, As i am working in service portal and there is an intermittent issue occurring, explained below: when I am testing widgets in portal some of the widgets is not visible to the intended users(we have used user criteria to restrict access) o...
Resolved! Script Background & Fix Scripts
What is Script Background & Fix Scripts? I think both are used for running ad hoc scripts without the use of any workflow object or BR etc. But what is the difference?
