I've seen others ask about removing access if a user is not active for 90 days. We plan to perform the same operation where we will run a script. But what we don't want users to submit all of their roles again if they come back asking for access. ...
We currently have a Wait For Condition in a workflow that is waiting for an inbound email action to kick off, changing a field value in the RITM to true. Once the field value changes to True, the workflow advances and creates the next Catalog Task....
Getting this error message while running Powershell script in ServiceNow (The script failed due to call depth overflow. The call depth reached 1001 and the maximum is 1000.) Please suggest.
Hi community, today I tried to upload a filled template via easy import. I took the template generates by ServiceNow and copied all needed data from other Excel sheets. When I try to upload this I got this error message: "error in loading headers fro...
Environment Details: "Explicit Roles" plugin is activated by ServiceNow standalone from Customer Service ManagementUser has been granted snc_external role.kb_knowledge record is in a kb_knowledge_base where User Criteria "Can Read" is set to allow ...
Direct URL for an attachment generally are: https://[INSTANCE].service-now.com/sys_attachment.do?sys_id=[sys_id of RECORD in question]&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=[sys_id of VIEWER]&view=trueThe goal is to have an email send o...
Hello , We are facing issues of Activity stream loading while opening any record from the list view, during our analysis we found that there are huge entries in sys_audit table and its loading take huge time, approx > 20K records are for one table an...
I got a script that is setting the 'assignet_to' to null when the assignment group changes. I want the same script to set the state to a value 1 (Unassigned).It sort of does it, but initially displays 1, instead of Unassigned. How do I get it to disp...
I'm trying to pull off an Okta integration via Multi-Provider SSO, but I'm having difficulty in two areas:1) AuthenticationWe created a dummy user on both ServiceNow and Okta, and the SSO component worked smooth. So we attempted to test with a us...
Question about Order Guides.I have an order guide with 3 items that can be selected. On the main "Describe Needs" page, I have some variables that cascade to the 3 possible items. If I fill this in, then select the 3 items and complete the forms ...
Can basic view rules and advanced view scripts work together, or do i have to combine them into one for the most streamlined way to manage these views ? I am wondering if someone can assist me with adding to this current view rule script. View rules...
Hello, I need to give role to some users to just view workflow , not create workflow or publish it. This role exist ? Thank you
Hello Community. I activated the attachment index on a table and created a search source for the same table so I could search for it on the service portal. The search is working as expected, but I want the attachment to show on the result page just l...
We are planning to use contextual search and the option to attach knowledge articles to incidents.I have configured the attach button to 'embed link to article' but I'm wondering if it is possible to include a standard message when using the 'Attach'...
Hi,What would you say is the best practice for setting up a knowledge base?How many knowledge bases and what to call them,How many categories and what to call them.I'm wondering.
