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Resolved! Run Flow on Req Item via Script

I have a requirement in which I need to create an sc_task from an inbound REST call attached to an existing RITM. I then need to watch that task and close the RITM when the task is closed. The problem is that I'm running into a wall when it comes to ...

Tom B by Tera Contributor
  • 2919 Views
  • 4 replies
  • 3 helpfuls

What is "Installation Exits" ?

Dear all, I do not know if I am in the right place but... I am practicing service now as I am new to it and learning. In one document I have seen talking about "Application Exits" , what is that exactly, what does it represent,  Did not catch at all ...

wakespirit by Kilo Guru
  • 6903 Views
  • 3 replies
  • 3 helpfuls

Resolved! Number formatting

Hello Team - I am creating a Catalog Item and will add a question for requester's to provide an account number of some sort.  How do I configure this to check for proper number formatting? Account number maybe something like 00-0000-0000-00 blah blah...

Winnie P by Mega Sage
  • 6230 Views
  • 16 replies
  • 11 helpfuls

Transform Map won't appear to non-admin users

When I try to impersonate a non-admin user with the appropriate import related roles, I am not able to find a transform map created by an admin in the list view of transform maps. The transform map is also not visible to be selected when going throug...

efernandes by Tera Contributor
  • 1620 Views
  • 5 replies
  • 1 helpfuls

Error trying to set up data source via HTTPS - com.glide.db.impex.datasource.DataSourceException: java.io.IOException:

Hi All, Perhaps someone can provide some insight/guidance on HTTPS data sources. I've been attempting to set up a HTTPS data source to pull user data from a third party source into our ServiceNow instance using a REST API call. My configuration looks...

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nicholar by Kilo Contributor
  • 3508 Views
  • 3 replies
  • 0 helpfuls

Menu Item - Scripted List

Hello Experts, I want to add menu on my header like "Impersonate to Ralph". If i click this menu, I want to be impersonate to Ralph. My Question is... 1. The menu doesn't show up in my header... How can I get the menu to show up in my header? 2. Ref...

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Brook3 by Giga Expert
  • 2037 Views
  • 1 replies
  • 0 helpfuls