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Rolling back Scoped Applications

Hi All, I wanted to rollback my scoped application from version 1.0.6 to Version 1.0.5 and all the code was developed in studio (ie; Scoped App only). My admin team told that we can't roll back due to system limitations, Some apps just don't allow it...

harshav by Tera Guru
  • 1893 Views
  • 6 replies
  • 0 helpfuls

Open kb attachment

hi ,  On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ?  thank you for your help 

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kmickael by Tera Guru
  • 2930 Views
  • 18 replies
  • 6 helpfuls

Resolved! UI Action to Cancel a Item related to a Flow

We started using Flow for our RITM. and we have already an UI Action that cancel the RITM. But unfortunantly it's working only for Catalog Item linked to Workflow, not to a Flow. How can I change the script of the UI to cancel the Catalog Items relat...

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LearnerNow by Mega Guru
  • 1968 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to get Business Duration of RITM's in reports

Hi All, Hope everyone is staying safe. I am seeing the business duration of RITM having blank values. How can I get these values. And I am leaner of Service-now. I wish to know that, how the process works like closing the catalog tasks will close the...

rkreddy by Giga Expert
  • 2892 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to implement work notes list notification

I want to implement whatever implemented in work notes list for the incident in my custom application's table.  Appreciate any link or where to check in the system how it is implemented in servicenow. It also would help same to know how it is impleme...

Giri6 by Tera Expert
  • 2277 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to set attachment type fields to read only in UI

Firstly, I created a table and some fields. Such as: table: table1,field1: title(String), field2: body(String), field3: file(File Attachment).... And the type of field3 is File Attachment.  Secondly, I wanted to create a UI policy that sets the field...

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Mike161 by Kilo Contributor
  • 1931 Views
  • 5 replies
  • 2 helpfuls

Resolved! Regarding Reference fields

I have a couple of Reference Fields.If I click on the look up icon I want the data to be populated depending on some filters or query..and every user can see data depending on his category. Ex.The caller field must show the data as per the logged in ...

how to get child table field into parent table

Hi thanks in adv,How to get child table field into parent table.Eg: parent table is cmdb_ci table and child table is cmdb_ci_server.the field classification is present in cmdb_ci_server table but i want to get that filed into parent table cmdb_ci tab...

yekambaram by Kilo Contributor
  • 7223 Views
  • 20 replies
  • 1 helpfuls