I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...
Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accom...
While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help Regards Divya
Hello everyone, It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment...
REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - From the Email Server class find email applications that do not have a Run On:Runs relationship to a...
Hello everyone,First let me say that i am fairly new to servicenow only been working for a few months with it. I work in a team of four people which handle internal customers requests. Currently we have no assignment or business rules so we manually ...
I have a new table with two fields. Main field is a choice based on the Country field from the Location table. Client I'm working with isn't using default values, importing from external source, so need to get actual values from records and show thos...
Hi, The Inbound Action - "Update Incident (BP)" is creating new incident upon reply. Scenario tried/tested - I tried to reply to one of the closed Incident but noticed that a new Incident got created. Below is the code and need help on the same: gs.i...
Hi All, I have used the below client script to make field style background color. g_form.getControl('u_timezone').style.backgroundColor = 'red'; but this line is not working in service portal and throwing an error. There is a JavaScript error in y...
Can we Extend our custom table after creation ,Let say if I forgot to make it inherit from any table [extends table ],
Hi all, I'm trying to add the email watermark to the subject in the email client template (and certain quick messages). I found this link https://community.servicenow.com/community?id=community_question&sys_id=8bb84761db5cdbc01dcaf3231f96194c But I t...
Hi, I tried implementing Full Calendar widget where records must get populated in calendar dates. I am able to extract data from table in json format, as shown in screenshot below :- But when trying to pass this json, data is not getting populated,...
Hi All, Just wanted to know what all ServiceNow modules and applications do need 'itil' role in ServiceNow? We have developed one scoped application and is available on serviceNow store for download free of cost. This application has some features ar...
Hi Community, I had a knowledge article, i have submitted it for revision and it is in build state now. The first one is in build and second one is in publish state(PIC ABOVE). But when i am searching it in global search with the article number then...
Hello Experts, We need to integrate ServiceNow with Azure Active Directory using MIDServer. Can anyone suggest any document to refer please. Many Thanks
