I have created a Database view joining 3 cmdb tables (cmdb_ci_business_app, cmdb_rel_ci, cmdb_ci_service). Records display properly, but 1. On left clicking on 'Preview' icon, it shows- No Preview available. 2. On hovering over 'Preview' button, som...
Hi, I have a question regarding performance of Flow designer. I've created a very simple Flow. Trigger: (condition is empty because it doesn't matter at all) Action: The issue is that, when I do any change on the incident the flow changes the de...
I would like to set the 'Valid to' date out 1 year from the 'Published' date in a knowledge article. Currently, 'Valid to' is set to the default of 2020-01-01. We are using the Approval/Publish and Approval/Retire workflow. Is this best done thro...
Hi All, I have a record producer, in which there are 2 reference variables, 'Site' and 'Country'. I am getting the value of country through a GlideAjax call to the Location table, taking value of 'Site' as parameter. I am setting the value of 'Countr...
Our system currently sends email that have the sender looking like: IT Service Desk <ourcompany@service-now.com> We are preparing for Major Incident Workbench roll out. We have Email Client Templates configured. There is an option called 'Sender Co...
Hi Guys,I am not able to add and delete members of a group from a catalog item (scoped app). I am getting the below error:I already made this change to the sys_user_grmember:Any ideas?Mussie
I have a requirement in which I need to create an sc_task from an inbound REST call attached to an existing RITM. I then need to watch that task and close the RITM when the task is closed. The problem is that I'm running into a wall when it comes to ...
Hi,I have the multi factor authentication plugin enabled, however this does not appear to work for a service portal based login, I just get the message:However it does not give any means to actually enter the 2nd factor. This does work on the standar...
any possibility that an ServiceNow user, without admin access can create de-duplication task? Many Thanks!!!
Hi everyone We have a Request Item designed for requesting that the Servicedesk makes announcements regarding service Windows. It's available on the service portal for anyone in IT. Now management wants this request item to be a part of the change pr...
Hi Community, I have a filtered type menu item configured on the header menu, it is not showing up on the header if there are zero records in the table the menu item is linked to. Is there a way to display it on the header even If there are no record...
Dear all, I do not know if I am in the right place but... I am practicing service now as I am new to it and learning. In one document I have seen talking about "Application Exits" , what is that exactly, what does it represent, Did not catch at all ...
I'm using the getSCAttachmentCount function in GlobalCatalogItemFunctions to check to see if an item was attached to my request before allowing the request to be submitted. I get the error "Failed to load resource: the server responded with a status...
Hello Team - I am creating a Catalog Item and will add a question for requester's to provide an account number of some sort. How do I configure this to check for proper number formatting? Account number maybe something like 00-0000-0000-00 blah blah...
I'm customising the search facets for knowledge and have successfully added in a couple of custom fields, this is working fine, with one exception. Any foreign language article values are not showing up in the search fact, even though the translated...
