Resolved! Resend approval notification for Change Request
How do I resend the approval notification for a change record? I tried the "Actions on selected row" however there is no resend email notification button.
Forum Posts
Resolved! Agent Workspace Work Notes default
Hello, How do you change the default within the Agent Workspace platform for "Activity - Respond via", from "Additional comments (customer visible)" to "Work notes"? Thank you.
Help on "this" keyword in script include.
Hello, Can someone explain me on what scenarios do we use "this" in scrip include? I am aware that in the Ajax call we will use this.getParameter but I have also "this" key word for the sever call Script include. Ex: this.user = request.caller_id; ...
Resolved! How to add button to HTML Toolbar
Hi Everyone, In creating Knowledge Articles, I would like to have the option of selection different headers directly on the toolbar. Currently, the users create the articles in MS Word and then paste then in the knowledge article. While writing this ...
Multi Factor Authentication
Hi guys, i installed the MFA plugin correctly enabled the plugin and a test user . After logout and login, nothin happens. I started investigation and found the problem, but i dont know how to solve it: the Problem is that the system automatically ...
Resolved! Adding hours to Date/Time field with a script in Flow Designer.
I thought this would be simple but I'm not getting the expected results. In a Flow, I have a step to set the Planned Start Date for all Change Tasks belonging to a given Change. That step is successful. But then I'm working on adding/substracting ...
Resolved! Knowledge Subscription - Subscribe to a knowledge base
Hi guys We plan on starting to use the knowledge base subscription feature by allowing all internal users to subscribe to knowledge bases from the knowledge portal. i'm trying to understand how user criteria work together with subscription feature an...
Resolved! Possible to rejoin main path in flow designer?
When using the flow designer I need to add several approvals which branch from the main path to gain approval based on different attributes of the requested item. Each of these branches has an approval action that creates a fulfillment task or a reje...
InvalidAuthenticationToken. Access token validation failure. Invalid audience. Error while accessing MS Graph api
Hi Friends, I am trying create an event in MS Teams using the Microsoft Graph API. 1. As a first step I have created an application in Azure Portal as below and added the necessary permission I need for my endpoint and granted the admin consent for ...
Table API VS Scripted API
Hi, If i have table API to provide web services then what is the use of having scripted REST API? Thankyou in advance!!!
Resolved! Attachments don't get displayed in the new portal (Helsinki)
Hi all,I found out that in the new Service Portal attachments in knowledge articles just don't get displayed (I have Display Attachments to true in the article). They do show up in the Knowledge homepage. I am not sure if I am doing something wrong, ...
Resolved! REQ, RITM, and SC Task
Hello everyone, I have a few questions: The first question is what's the difference between the RITM and the SC Task? My next question is, do you need the REQ, RITM, and the SC Task relationship or can you have just the REQ and SC Task relationship, ...
"Invalid values passed to the API, details: Record is mandatory and must be filled in"
In Flow Designer, in Run Trigger, set a value other than Once and perform a test. Bad Request will be displayed. The following message is displayed in the below right. "Invalid values passed to the API, details: Record is mandatory and must be fi...
Resolved! Cannot find function getStatusCode in object [object RESTMessageV2].
Hi All, I have situation where i need to make two outbound call. The second call is based on the first call result. Now when trigger second call i got below error: Cannot find function getStatusCode in object [object RESTMessageV2]. I couldn't find a...
How to bypass email inbound default filters like ignore sender and ignore header
We have inbound setup in our customer instance, where in it process the incoming email if it has the specific subject. It works fine for some users but not for everyone. When an email is received, it's not getting processed. Type is being set to "rec...
