So I have created an Reopen Incident widget based largely on the Resolve Incident widget from ServiceNow Elite (http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button ). It's basically doing the same thing, except it s...
Hello Community, I'm hoping someone can help me with an issue I am having. I created two new Catalog Items. After creating these items, I then created a new Catalog named Marketing and a Category named Marketing Materials. However, when I go to th...
As the title says, can I add child incidents to a parent incident in bulk? Thanks!
Hello All, We have an integration with 3rd part application where are receiving Dates in ISO8601 format. Does anyone know how to process in within servicenow so that time and timezone would remains same. Below are some of the formats we receive: 1)20...
In my Flow -- I have a List Collector field. I also have an email step, currently when I send the email, it sends out sys_id's in the Send Email action. I need to send the Label. In my flow: Step 1: Good Step 2: Good Step 3: Look Up Records step/act...
Hi.I'm wondering how people are "supposed" to work with catalog items.The request itself DOES NOT send out information by email to the caller/requester/initiator.The request item DOES send out information by email to the caller/requester/initiator.An...
I am trying to remove an option from a select box on a catalog variable but it does not remove. The script is:function onChange(control, oldValue, newValue, isLoading) { if (isLoading) { return; } g_form.removeOption('eai_reviewer...
HI all, My customer's willing to push ServiceNow notification to the end-user's desktop in order to update the user directly on his usual workspace. This is an adoption stake. There has been a post 2 years ago on how to push notifications to windows...
Hello Friends, We developed few transform maps to map data from staging table to the target CMDB tables and at that time we were in Madrid version. Now we have upgraded to the Orlando version which introduced the functionality of Robust Trans...
Hi,I have created a variable inside a particular catalog item ie. Software name. I want to auto populate the name of my current catalog item in "Software name" variable. Is there any way to populate name of current catalog item in Software name???
Hello There - Does anyone know how I can uncheck out a published workflow? Usually there is a delete option - but it is not appearing when I select the list option, I only have the below options to choose from: I also selected 'copy' on a different ...
In the flow below, I am wanting to go from step 3.2 to step 4 if approved. I do not want to have to move step 4 to 3.3 because it should happen even if step 3 is true Is it possible to merge back into the original branch from step 3.2 To illustrat...
Hello, I have built a Decision Table which I am passing in a reference variable of locations and based upon will return the assignment group. Is there a way to create repeatable update catalog task action to store the retrieved assignment group. I...
In tickets and requested items when posting to additional comments, a mail is generated to the user with this content. Conversely when they reply, the reply is put into additional comments. This is fine. Sometimes the Servicedesk needs to contact som...
Hello,I am an absolute newbie at orchestration but I am trying to learn how to use PowerShell for orchestrating. I have read and tried some fabulous articles which have been very helpful in preparing a base.I am trying to run a simple PowerShell scri...
