Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk. Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...
Hi Comunity, I have a set of business rules and I had given setAboartAction for the first one. This BR is aborting the user in submitting the incident. But the problem is that remaining business rules are also running even after AboartAction happens ...
Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home. Merely a menu item to take you back ...
There are a lot of questions regarding workflow and variables but none that seem to answer my question. I am using a workflow to create a task from a Requested Item. This is a facilities task. I am trying to pass the variables completed on the f...
Hi, I'm looking for the possibility to change the short description of RITM's once the user requests specific items. I was looking at options for the workflow, but the workflow I'm using only allows to change the Catalog tasks. In another topic it sh...
I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the m...
I am creating Categories in a Knowledge V3 KB, running under Geneva.Not only can I not find how to change the sort order of the Category entries, I can't even figure out what order they're appearing in - it's not alphabetical, and it's also not the o...
Hi All, I would like to understand the concept of load balancing in servicenow. 1) At one instance let us say 10K users hit the instance then how servicenow provide seamless user experience without any performance issues. 2) Also if REST API calls ar...
Hi All, I have created new quiz with some 10 questions. After completing assessment its taking me to page called "assessment_thanks" and it has just message to say "You have completed this assessment". I need to display result like 7/10, may be in th...
I have created a widgets which holds fields created by with html tag.(ex. <input type="text" name="message" id="user_input">). I would like to fetch the data entered in that field to my client or server side. How can we do that?? Please suggest....
Has anyone experienced an issue with their Service Now session timing out only in Firefox? In IE, Chrome and Safari the session stays logged in with the "remember me" box checked, but the checked box on Firefox still has the session time out.
Hi I want to know if it's possible to see members in parent group also as a member in childs groups. I have a parent-childs relationship, some user are in parent group and some are only in chids groups. My question is: when I assign a task to a child...
There is a field in Approval (sysapproval_approver) called Due Date which seems to be the due date for that approval in the workflow.There is also a field in Workflow Stage (wf_stage) called Duration which is the default duration for that stage of th...
I previously had this working from the mini-lab https://community.servicenow.com/community/develop/blog/2015/10/18/mini-lab-workflows--playing-with-the-if-activity#comm… On a different project now and I want to employ the same again...I am struggli...
We are implementing an scoped application and we have a requirement to support different labels for different customers. Let's say customer 1 would like the "Field A" to be called "Field AA", and customer 2 would like it to be called "Field AAA" The...