Show or hide Widget by condition
---------------- widget always hide IF "state" field of "sn_hr_core_case" table is "7" THEN widget show ---------------- How can I write this condition (Script) in my widget? Thank you so much!
Forum Posts
My Request widget with multiple tables
We are developing service portal. My requests widget we expect to show records from many table including scoped applications. Any one have done this? we are looking for good option to implement especially UI
Resolved! get user first name inside of widget
I want to display first name of current user inside of widget. inside of widget HTML <p>Hello, {{firstName}}</p> SERVER SCRIPT (function() { var firstName = gs.getUser().getFirstName();})(); What is wrong? I have tried many ways but have not been s...
Flow Designer error - I can't save and activate my flow.
Hi Guys, I can't seem to save and activate my flow. I am getting the following errors: I am not sure where to look to fix them. Please assist. Thank you in advance. Regards, Jocelyn
how to increase duration of ecc queue record deletion
The platform automatically deletes all ECC Queue [ecc_queue] table records once they are between 4-5 days old. How to increase this duration to 15 days. Could anyone pls help on this.
Notification, how to take last comment or work note
My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.ctomasi
Resolved! How do I use scripts in the conditions of Look Up Record in Flow Designer?
I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...
Remove Knowledge Attached to Incident
Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accom...
Resolved! Login error "Only interactive users are allowed to access UI"
While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help Regards Divya
Notification to a Group is also send to non-members
Hello everyone, It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment...
Please tell me how to configure orphan rule for below requirement in cmdb health
REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - From the Email Server class find email applications that do not have a Run On:Runs relationship to a...
Resolved! Use Round robin with Business rules
Hello everyone,First let me say that i am fairly new to servicenow only been working for a few months with it. I work in a team of four people which handle internal customers requests. Currently we have no assignment or business rules so we manually ...
Resolved! UI Policy does not apply on Service Portal
I have a new table with two fields. Main field is a choice based on the Country field from the Location table. Client I'm working with isn't using default values, importing from external source, so need to get actual values from records and show thos...
Resolved! Update Incident (BP) - Creating new Incident
Hi, The Inbound Action - "Update Incident (BP)" is creating new incident upon reply. Scenario tried/tested - I tried to reply to one of the closed Incident but noticed that a new Incident got created. Below is the code and need help on the same: gs.i...
g_form.getControl not working in service portal - There is a JavaScript error in your browser console
Hi All, I have used the below client script to make field style background color. g_form.getControl('u_timezone').style.backgroundColor = 'red'; but this line is not working in service portal and throwing an error. There is a JavaScript error in y...
