How to retrieve a variable value from a RITM and Populate on a the same field in a new request, Thanks so much.
Hi, Please help on how to retrieve a variable value from a RITM and Populate on a the same field in a new request, Thanks so much.
Forum Posts
How to search on specific fields and search terms in Virtual Agent Search Knowledge Base
Hi SN Community members, I'm looking for a method that can be used to search on specific fields in the "Search Knowledge Base" topic. In the "Search Knowledge Base" topic there is a Script action "Contextual Search" and this uses the input from the ...
how do we edit knowledge base articles?
Hi,We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles. Now however, even our users with admin rights, like myself, are unable to do so.If i browse to the knowledge base and click edit, I can s...
Reference Field Calculate Value
What value do I return for a Reference Fiend Calulcation? Here is what I have so far; I have a reference field to "Group" Having this: (function calculatedFieldValue(current) { return "bbda81eddbdc1cd0ce30f1471d961996"; })(current); Returns nothi...
Resolved! Take user to record producer when New button clicked
Is there an OOTB method to direct users to a Record Producer when they click the New button on a related list, or is only achieved through an onLoad Client Script and use g_navigation.open method?
Visual Task Board labels in New York
Yesterday I reported to our admin that I'd lost the ability to edit or create labels on Visual Task Boards (something I use extensively). Apparently in New York the revamp of labels was actually a move to get rid of them as a discrete thing and merge...
Retired knowledge - only visible to knowledge admin
Our knowledge manager wishes to make retired documents only visible and readable by him. This way even itil users cannot read retired documents but I cannot find contorl for this anywhere. I have updated the access permissions to remove Retired b...
Resolved! Redirect ITIL users to CMS
We already have login rules in place to redirect non-roled users to our CMS. However, we would like to route all users to the CMS -- how? Also, for itil roled users, we would like to have them click on a link from within the CMS and be routed back to...
Resolved! Reload the window on native view which displays an UI page within iframe
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Knowledge Article Attachments are not visible
Knowledge Article Attachments are not visible : (Display Attachment check box is checked/ON) When I create a new Standard Template Article, and add the attachment; i can see the attachment added and listed in the attachment section. However! The Min...
Resolved! I want to create an incident when user clicks on this button in knowledge base
I want to create an incident when user clicks on this button("I have same issue") in knowledge base.Knowledge base has a field named parent incident having an incident.Requirement is that the description and short description will be same as descrip...
Service Catalog Variables via 3rd Party Application REST API
Looking for some design advice for using a 3rd-party REST API to derive service catalog variable choices. Requestor will enter request via ServiceNow Service Portal, but variable choice values will be sourced by 3rd party application. We are curren...
Notification - Incident assigned to me
Hi, this is about OOB Notification "Incident assigned to me". This notification is sending notification to me even though I am not the "assigned_to". However I checked the logs and the recipient is different. I don't know why I receive the email. Ple...
Show or hide Widget by condition
---------------- widget always hide IF "state" field of "sn_hr_core_case" table is "7" THEN widget show ---------------- How can I write this condition (Script) in my widget? Thank you so much!
My Request widget with multiple tables
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