Hi, I have only given access to service portal to my users and have not given them itil role but still users after they click on 'back' twice in the service portal are able to reach the backend servicenow.How to stop this?
I have an jdbc connection that pulls in about 8000 records, I want to process all that are not duplicates. I have a serial number field, I would like to not even write the duplicated to my import set table. Is this possible in an onbefore script? Tha...
I am trying to give a user the ability to delete a knowledge article and I was wondering what role allows this without giving the user full system admin rights? Thank you,Giang
Hi Guys, Is there a way to automatically clear the shopping cart after a certain period of time? Thanks in advance,
Hello, As the title states - how do I add existing UI Form Sections to a form? I would like to add the Business Case, Dates, Financials, Notes, etc. form sections that came with the Kingston upgrade into our Project form. However, when I navigate to ...
Hi,We are planning to integrate Service-now with Oracle cloud database. Is it possible using Web service? or MID Server? Please let me know what will be the possible and best approach to use for the integration. I also need to know, can we integrate ...
I've seen this topic in the community a lot, but no straight answers on how to accomplish this.I have two variables in a Service Catalog item that I need to copy to a field in the Request (sc_request). Is this possible? I've tried writing a Busin...
Hi,Can anyone suggest; how How to set default filter for relationships under Configuration Item?
Hi All,In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge baseI updated default knowledge base for Known error via this properties ...glide.knowman.task_kbknown error knowledge base working fine ...
I'm looking at the OOB "Number of open incidents" indicator that is used by quite a few widgets. This has the checkbox "Show real-time score" checked.However, when I go to the OOB PA dashboards, it's not showing me anything for today (see screen shot...
For security reasons, what is best to be used ? Shall i use acl to restrict the access or buisness rul?pros and cons... or when to use what... sorry i am new, forgive me if i have not used right terms here...
I generate a formatted file from a script in Orchestration and need to put it on the MID server. We are attempting to create a file from our ServiceNow instance using attributes from an Incident which will trigger the workflow, placing the generated...
Hi: I'm creating a service catalog to assign assignment groups to a user. I want to have the main workflow call a sub-workflow that will update the user record with one assignment group each time. So the main workflow will have the user record and al...
Hi Everyone, I'm having an issue adding multiple group memberships to a users AD account via the OOTB Orchestration activity "Add User to Group" for Active Directory. Here is the failure message in the workflow: In the workflow above, you can see t...
We are interested in changing the way error and info messages are displayed on catalog items. We use g_form.showFieldMsg on many of our forms, and would like to find a way to change the HTML this function inserts into the DOM. We would like to ha...
