We're using the agent workspace for CSM and created a many-to-many table to allow cases to be related to cases. This was added as a related list and an 'Add' button created to allow cases to be linked - this part works find. Two issues remain however...
I'm trying to utilize the User Criteria Loader API to identify the User Criteria associated with a particular user. https://developer.servicenow.com/app.do#!/api_doc?v=london&id=UCLS-getAllUserCriteria I am able to use the function "getAllUserCriteri...
I created a workflow script to create a record in a scoped application from a sc_request that is working great. The problem I am having is I'd like to copy any attachments that are added to the Request onto the new record. I tried to use the GlideS...
My use case is pretty much what this user ran into, being able to cancel a flow when a record state changes. https://community.servicenow.com/community?id=community_article&sys_id=ef133788db3af780190dfb2439961959 However, the kind and helpful folks...
I'm having problems getting a couple variables from an RITM copied into a change task.I've built a workflow that creates a task after someone requests something. So the person that's responsible for working on the task doesn't have to go into the R...
Hi All, I have a requirement of setting up a value on the notification subject line with Capitalization. Example: Case number Status Changed to [State] When I am trying to fetch the value of the State field using ${state}, i am getting the field val...
I have a user, just one user, that is encountering this error when she goes to Problems > My Groups Open, "Sorry, an error occurred or this page isn't available." No one else in her team has encountered this error. She has cleared her cache and tried...
Why do we use operational_status and install_status fields in ServiceNow CMDB?
Numeric value getting set whenever trying to make "Operational Status" field on cmdb_ci dependent on "Status" field. Screenshots capture below are from my PDI. This is OOB install_status field on CI table, I have disable other values as per my requi...
Hi all, I am working on creating Flow Designer for Inbound Email and the target table is the custom table "Alert Record" which is in custom application scope. But I am getting error while creating a record in the table, but not able to get what's the...
var gr = new GlideRecord('u_email_object');gr.addActiveQuery();gr.addEncodedQuery('u_expiration_dateBETWEENjavascript:gs.daysAgoStart(0)@javascript:gs.endOfNextWeek()');//query above would find records active whose expiration date field value is toda...
Scheduled Job Script that will notify user 7 days before the expiry date of knowledge article. Notification should be send to user who created that article and his Manager.
As an end-user, I can see the "Show Workflow" related link on requested item self service view. According to you, is it a best practice to hide it? As an admin, I want to see, but as end-user I dont want to see it or go see technical workflow element...
Hello everyone, I am working on the use case in which third party system is going to send us the JSON formatted data and I need to receive the data at ServiceNow and load the data to target tables using the data import function. This is my approach: ...
I'm inserting a image as a thumbnail in an article and want the image to show up in original size when it is double clicked. I see some images in ServiceNow educational courses that'll expand when I click on it. Currently, if I just insert an image a...
