We are upgrading from ISTANBUL to KINGSTON, and have come across an issue with Change approvals. Opening a Change Record that is pending approval : the next step in our workflow is for an approver to approve the change This can be done by either ...
Data lookup rules which are set on the incident form in the Service Center are not working in service portal in On change The changes are getting reflected only on On Submit Can anyone help on this? Thanks,,
What are Recursive Business Rules in Servicenow?
Hi,i ´ve been trying for a few days to inject a link on the connect chat by using a connect action that i have created. The goal is to send the chat survey link on the chat once it is closed.1st i have tried generating a simple html string, and succe...
I'm looking for a way to report the usage of the mobile app (e.g. which users are accessing the mobile interface, what apps they are using, ...). Is there a log in ServiceNow that can be use to report on this?Thanks for your help!
According to https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/t_ApproveRegRequestWithValidCode.html, the only thing required is the sn_customerservice.customer_admin role. I gave th...
HI Together,I ´m trying to run a custom powershell activity which should Import the lync module on the mid-Server.Then get the UPN of the user and run some lync commands.I have installed the lync powershell module on the mid Server and can also Impor...
Hi there, I am wondering if it is possible to run a report on different CI attributes that have changed over time. For example, I want to have a report that shows me how many CIs had an empty support group 6 months ago, 5 months ago, 4... etc. I woul...
Hi, we are using kingston version. i am not able to find the cmdb_ci_workstation_pc(workstation pc) class in cmdb. This is an extension of class personal computer. can any one suggest me that what plugin is needed to get this class. Regards, Rajash...
Hi everyone. Ok, so I have this problem I'd love some input on how to solve: Depending on which assignment group is chosen, certain categories become available.Depending on which category, certain subcategories become available. So far so good, that'...
Hi Folks I am trying to create an Automated Test ( ATF ) to validate a negative assertion by writing a script. As a means to test this out first and simplify it, I am creating a Fix Script first before I move onto the ATF part. Here's the general log...
Does anyone know the retention history for System Policy --> Event Log? I was trying to look back for failed login attempts, but it appears to only go back a week or so.Thanks,-Tyson
Hi There!! Please help!! I need to fetch the incident data for the below requirement: Incident opened for me(caller is dynamic)Incident belongs to my company But when I am giving the URL in the menus item data is not getting displayed in the portal ...
I have a notification email script that works great in the Global application. I'm unable to get it in my custom application though. The email script adds and displays all variables from a record producer within a sent email. Below are things I have...
Is there any way to call the SLA and create task sla's. (or otherway). How to call the sla's in business rule.