Hi All, I am a bit stucked in mail notifcation. I have a notification that send email to people when someone initiates transaction from UI action. >I was solving using the 'event creator ' checkbox , strangely it dont work.. (Event triggered notifica...
Hello, I customized my own Catalog item using Item Designer and I noticed the Process Engine tab is missing. How do I get the Process Engine tab to show up? I need it so I can identify which flow it should trigger when this Catalog item is execute...
We're trying to use a template within a widget for the service portal and even the simplest example is not working, so there must be a step I'm missing. From examples in the system with OOTB widgets they use this to pull in the template <div ng-inclu...
Hi everyone, I want to send the data of the incident to a particular endpoint with some secret key along with data. I have build a UI which asks the user the secret key. I want to make a plugin/application which will i)ask user for secret key (one ti...
I have created two custom actions, one that gets a Token from our AD and one that adds users to a specific group using that token. The call returns a status of 0 if it fails or 1 if success. I want an if condition so if it fails I can be alerted. ...
Hello Friends, I am using the REST API call and saving the response body using the method - "saveResponseBodyAsAttachment(tablename, recordSysId, filename); ". I am setting the MID server to execute the request. Above method execution is failing wi...
Hi I'm creating a new Catalog Item with its workflow as process engine, also new. When trying this, the workflow is not triggered and also when searchig for the Active Context, there is none. I'm working on a Dev instance with the ITSM and SIR applic...
I've recently launched a ServicePortal into our business for the first time, and now that it has settled I'm looking at some outstanding dev requests that I want to tackle. These requests from the business are multi column form layouts. I put these d...
We have a custom provisioning process that creates a request from an email, and two items (fulfillment and billing) within that request. Each item has 'standard' tasks that are created via the workflow. The provisioning team then has to create a ...
A case when a user raised a request for Live chat and no agent is accepting the request even though they are available. How to handle this sceanrio because even in this case, the virtual agent window will keep showing the message - "Routing you to a ...
Hi All,We have a requirement of integrating Service Now with another toll using REST API integration.Now, we are trying to run the get Query, which gives us the desired result. We just want to check the Best Practise, like how we can push data from G...
Hello Everyone, I have a requirement that, - Create a New Group like, "Infrastructure Approval" with Approval names in it and add this group to the workflow. Actually,the "Infrastructure Approval" only to be the part of the approval process for the ...
We recently upgraded to Orlando. We now have a problem with external users not being able to open knowledge article attachments. After some debugging, I found the ACLs that needed to have the external role added for the users to view the attachment...
Hello, I am trying to export multiple ( 7 to be exact) form sections. I need to have them as a backup when I do my upgrade. How can I do this without missing any content within them? When I export the "Form Section", it misses the "Section Elements",...
Hello, I have a requirement to auto-populate some KB article on incident custom field called XXX when a certain specific CI is selected. What is the best way to achieve this ? On Change client script with a script include? If you have implemented t...
