Hi, The end user with no roles is not able to see all the fields on the incident form that the itil role user can see. How can i change this? I did see that the business rule "incident query and incident function" is preventing the ess user view.But ...
I have custom table where in we have 2 date and time field start and end as: Now when user submits the new record I want to check if the entered start and end time slot is empty or not similar to that of the calendar. How can I check that using Glid...
Once we define a survey as "Anonymize response", we want to hide survey user' name on whatever records related to their response, such as "survey instance" table. However, survey user's name is still shown in the fields of "sys_updated_by" and "sys_c...
During our most recent SNUG we were told that the current Workflow Editor capability would be deprecated in the near future with Flow Designer replacing the functionality. It was advised that when possible to leverage Flow Designer now when possible ...
We would like to grant users access who aren't logged in SN yet. According the docs this should be made possible by what's explained here: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/task/make-know...
We currently have AWA / Workspace setup for incidents. We're finding that whenever an incident is escalated to another team, AWA picks up the item again and attempts to route it. This causes the escalation to be undone once an agent accepts the work ...
I am trying to write a server side code step to approve a record in the sysapproval_approver table. I am new to ATF hence would require help to write this server side code. Before you ask why I am using server side code instead of record update or UI...
Hello, I have a record producer where you choose a user (reference field on sys_user table) you want to offboard. I would like to make the record producer more robust by alerting the submitter if the chosen user currently has a role and consequently...
I configured the duration on the stages I used in Flow Designer, hoping the info will reflect the due date on the approval table (just like in Workflow). But it doesn't do that. So where and how is the stage duration being used in flow designer? I...
Hi SNC, Is there a way to use getValue to lookup a field which is on a related list table?Example: I have a UI action script which is over the kb_knowledge table. In Knowledge form I gave a related list Knowledge Feedback. Can I use getValue to look...
how to redirect a order guide to a custom page on the service portal after submission?
Hi, I'm new to Service Now and I need to create an incident related to a CI using the REST Table API. Actually I was able to do it by sending POST to the api/now/v2/table/incident endpoint with the below JSON attached: { "short_description": "testin...
Hi All, I have a requirement to change the table <td> tag background color as the field value changes at the time of insertion. When the value of INC field value is "true" i want the <td> tag background colour to be red When the value of INC field v...
I have tried to create a UI button and want to open a new window with a url using the button.It seems that window.open does not work and I notice that there is a function action.setRedirectURL().Does anyone how to open a new window?
Hi, I have been trying to fetch the variable defined in one of the <g:evaluate> tags from another <g:evaluate> tag, all I receive is a null value, please see below <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmln...
