Is there a place where Connect chat conversations are saved?I'm looking to provide a solution where managers of a given Chat Queue can see the conversation history for chats in their queue.I've researched the chat_queue_entry table, but I was hoping ...
I'm looking for an overall product roadmap for ServiceNow: - New areas of activity - Major changes to existing features - Target release dates for letter releases (Istanbul, J?) - Withdrawal of support for letter releasesI've found ad-hoc things like...
Hi All, I am new to servicenow and i have a requirement to schedule a report in export sets on "cmdb_rel_ci" table. Already there is a report on the same table, where they have selected all the required fields to be listed. The issue i am facing h...
Hi,I'm trying to figure out how should the "glide.email.override.url" property be configured so to have the email notification url considering the SSO authentication.I have Unencripted HTTP header SSO and have configured the system to require SSO c...
Hi All, I am exploring orchestration in service now. Currently I am working on one usecase which is "creating users in AD using ServiceNow Orchestration." we can achieve this using AD object creation activity given by service now. Can anyone help ...
If a client complains that form submission is taking more time to load? What will the answer to this please share your experience.
Hello,I have gone into Knowledge and under 'Knowledge Bases' created a new KB labelled 'Infrastructure'However when I go to add a Knowledge Category it won't show up under that KB?The default one that comes OOB works fine, I even tried it with an ins...
How can I write a test case in the Automated Test Framework to assert whether an e-mail notification has been sent? I have some ideas for how to script it, but has the community already settled on any best practices for this?
Just getting started looking at Guided tours which looks absolutely amazing..... however, when creating a new guided tour, the callouts are appearing as letters and when I add one, i'm getting an error that it's not found in the current view Anyone r...
I tried to add a Pop-Up according to the following tutorial (Kingston Release)https://www.servicenowguru.com/system-ui/glidedialogwindow-advanced-popups-ui-pages/ The Dialog appears but the error message is: Page not found...or it stays at Loading......
Folks, Advice if we can have workflow stages shown as per catalog item on a custom table. XXX
Can I write a function in business rule and pass a value to it and return something? Or Is it required to use a script include for this? I know script include can be used for routine codes but just wonder if we can achieve it in business rule as well...
Hi, I have a lot of ACL's on my table, i want to do some updates on my ACL, im i forced to do it on the whole ACL's, or there is a solution to do it just once to be sure that it works ? I have on my table : table.* ACL, table.field ACL and table ACL....
pls asap?
Hi folks, I've got a small script which should ideally populate users into the security tab of an active directory group object. Unfortunately, the script only works locally when it is "Run as Administrator" when I try to run this locally in a Powers...
