Suggestions Plugin for Service Portal
Hello, How to enable the Plugin com.glide.search.suggestions for "Suggestions" on search in Service Portal? Is it done through Hi-Portal.
Forum Posts
Resolved! User guide for setting DocuSign Spoke with Flow Designer and IntegrationHub
Hi all, Do you happen to have any ServiceNow to DocuSign Spoke setup&configuration documentation. I have requested DocuSign spoke to be added in my company's instance (still waiting from response from HI team) and once that is enabled (yes, I also ne...
Populate choice list in a widget in html field
I have a field named "department types " of type "choice" in a user-defined table. I need to populate this field into a dropdown field in my widget portal. I am aware of this snrecordpicker, but to my knowledge I thinks it works with field of type "...
Resolved! Request automatically set to "Request Approved" then "Waiting Approval"
I have created a catalog item for VPN request. One thing I have observed is that the Stage shows both: Request Approved (Approved)Waiting for Approval (In progress) Beth Anglin (Requested)David Loo (Requested) The Request Approved should appear in t...
Restrict 'Update selected' and 'Update all' option for a specific field
Hi I am trying to restrict field edit from list layout. I did this by writing list_edit acl on that field. So now, user cannot edit that field from list but when we select 'Update selected' from context menu, user can edit that field. How can i rest...
clm_m2m_contract_asset many to many table not in sys_collection or sys_m2m
After pressing the Edit... button to add Assets to a Contract we're presented with an Assets sluchbucket, as expected. But, the filter relates to the Contract table instead of the Assets table as it does OOB. I found some articles on checking the M...
Set service portal default KB URL to permalink
With the upgrade to New York, ServiceNow have finally given us the ability to copy permalinks from the Service Portal view of a knowledge article. This means we can link to the KB number, rather than sys_id, which means those of us who have advanced ...
Add to Cart button on "SC Category Page" widget like SC Catalog Item
Hi All,Below is OOTB add to cart option on sc_cat_item page. If i use the $sp.getCatalogItem(data.sys_id, true); method on SC Category Page, how i can get the catalog data. Currently my Add to Cart is not behaving like OOTB one.I want the same butt...
Bidirectional Integration from 1 service now to another servicenow
Hi can anyone help me how to done this integration Incident created or update in one instance that should be reflect on other snow instance also messaged should be send for both of them if anybody done with this please share the code and process
Resolved! How make a Service Portal widget only show up for a certain group of users
We have a request to swap out a widget on the Service Portal home page with a specific widget based on group permissions. We have several Record Producers in a category and we created a widget that points directly to the category. The Record Produc...
Resolved! Glide Query OR condition not working as expected.
I am trying to combine the below two add queries with OR condition. Each one works pretty much well individually, but when i am trying it with Encoded OR query or with addOrCondition, it is not working as expected. Individual queries: var RelType = ...
Trying to understand Knowledge retirement workflows
Hi, I'm trying to understand the distinction and the nuances of the Knowledge - Approval Retire and Knowledge - Instant Retire workflows in the London release. Our workflows are OOB, with the exception being that we have made an enhancement to where ...
Resolved! Agent workspace interaction item not showing in Inbox but shows in awa_interaction_work_item table
Hello Everyone, I'm trying to configure virtual agent to route to Agent workspace but I can't see the chat request in Agent workspace inbox. There's an interaction record showing in awa_interaction_work_item but I don't know why it's not showing in t...
Resolved! How to return a value from a script step in flow designer.
Hi All, I need to fetch a value from the response body which i have received it from the SOAP step: Fig: Can some help me how do i fetch any value from the xml response which i am getting in the responsebody input variable? Thanks, Ak
