There was an update done on one of our workflows. Assignment Groups were removed from a notification. I am trying to determine when and who made these changes. When I go to workflow versions it gives a list of versions but when I click on the one I...
I created an article with a knowledge block in our test instance. The article is in our self service knowledge base which is not restricted at all, but the knowledge block has a restricted audience. I set "can read" on the block to only for members...
Hi Guys, I have been looking into the Community on how to populate the Short Description and Approval for on the Knowledge Approval and I could not find a good answer. Could some please share the right way to fix this issue. Thank you! Regards, Joce...
Does it make sense to extend kb_knowledge table to task table? One reason, the sysapproval_approver table does not show the: Approval forShort DescriptionEntered for Knowledge approval. That is because the 3 fields above are coming from the task tabl...
I want to set the Base URL of Rest action (in Flow designer) through system properties instead of giving a URL like https://bb-abc.com:8443. The main reason being everytime we are doing cloning flow designer is being cloned and we are getting product...
As CMDB Manager, I am researching for an easy way to prioritize, assign, & track our high volume of requests. I have been advised about Visual Task Board vs Agent Workspace. Any advise? Proc or Cons. What have others used?
HI, I'd like to know if the Dynamic Translation Feature in NewYork can also be used somehow in service portal to translate fields when the users profile has been set to their language of choice, without having to manually setup translation Tables, wh...
Getting error Getting error FAILURE: Validations failed. Failed to Order Item in ATF. It is happening when executed tests on Service portal using customized widgets. Please provide suggest how we can run ATF tests on Customized widgets.
Hi,I just retired some Knowledge Base article but now I need them again. Is there a way to pull it out of retirement and put it back to its Published state in workflow? In other word, how do I bring back retired knowledge base?Thanks
We know if a Business Rule is Synchronous way or Asynchronous by the type we keep,How can we know if workflow is Synchronous way or Asynchronous ?
I want to send notification to group manager only once if we added/removed number of users as group's member. For example : 1. If i have added 4 users as group member then it should only trigger one notification to group manager and if added 4 mor...
We are using single sign-on, and would like to restrict access to local logins. The glide.authentication.external.disable_local_login system property is set to true, and glide.authenticate.failed_requirement_redirect is set as well, but I can still ...
We have two OU Definitions inour instances to sync with AD for user accounts. I wish to add one of the AD attributes 'Enabled' to activate/deactivate user accounts in our instances, as our org does not want to utilize the attribute UserAccountContro...
Hi, The end user with no roles is not able to see all the fields on the incident form that the itil role user can see. How can i change this? I did see that the business rule "incident query and incident function" is preventing the ess user view.But ...
I have custom table where in we have 2 date and time field start and end as: Now when user submits the new record I want to check if the entered start and end time slot is empty or not similar to that of the calendar. How can I check that using Glid...
