Resolved! Where can i get the servicenow logo graphic? I want to add it to my work email.
Where can i get the servicenow logo graphic? I want to add it to my work email.thanksTony
Forum Posts
How to find the Self Service URL
Hi, I am trying to set up modules for the self-service portal, however I am having trouble being able to find the URL of the page I would like to show in the module. I would like to create a module for the quick links page, when I go to the quick l...
Resolved! Ways to add sections in Incident Forms?
Hi, We're about to get started with using ServiceNow, and we're going to be designing our incident forms pretty soon. For organizational purposes, we'd like to be able to divide the form up into different sections. I found one way to do that in form ...
View Current Update Set button
The View Current Update Set button next to the Update Set Picker does not do anything. At my last employer and in my personal developer instance (and every other instance I've used such as at Knowledge Conferences), it opens the current update set....
Displaying image from a URL
Hi All Thanks for your help in advance. I have a REST API where I am getting the infromation from an outside system. The information captured is a number and an image URL, for example https://www.xxxx.xxx/image1.jpg. I am getting this response in JS...
Approval Form does not show the "Comments" text box in KINGSTON UI16 after upgrade
We are upgrading from ISTANBUL to KINGSTON, and have come across an issue with Change approvals. Opening a Change Record that is pending approval : the next step in our workflow is for an approver to approve the change This can be done by either ...
data lookup rules are not working on Change
Data lookup rules which are set on the incident form in the Service Center are not working in service portal in On change The changes are getting reflected only on On Submit Can anyone help on this? Thanks,,
Resolved! What are Recursive Business Rules in Servicenow?
What are Recursive Business Rules in Servicenow?
Connect chat - How to inject CLICKABLE links trough connect action?
Hi,i ´ve been trying for a few days to inject a link on the connect chat by using a connect action that i have created. The goal is to send the chat survey link on the chat once it is closed.1st i have tried generating a simple html string, and succe...
How can you determine who is using the mobile interface?
I'm looking for a way to report the usage of the mobile app (e.g. which users are accessing the mobile interface, what apps they are using, ...). Is there a log in ServiceNow that can be use to report on this?Thanks for your help!
Who can approve a CSM registration request?
According to https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/t_ApproveRegRequestWithValidCode.html, the only thing required is the sn_customerservice.customer_admin role. I gave th...
Import Module with custom powershell activity not working
HI Together,I ´m trying to run a custom powershell activity which should Import the lync module on the mid-Server.Then get the UPN of the user and run some lync commands.I have installed the lync powershell module on the mid Server and can also Impor...
Reporting on History
Hi there, I am wondering if it is possible to run a report on different CI attributes that have changed over time. For example, I want to have a report that shows me how many CIs had an empty support group 6 months ago, 5 months ago, 4... etc. I woul...
Resolved! workstation pc class in cmdb
Hi, we are using kingston version. i am not able to find the cmdb_ci_workstation_pc(workstation pc) class in cmdb. This is an extension of class personal computer. can any one suggest me that what plugin is needed to get this class. Regards, Rajash...
How to handle varying category values/dependent values?
Hi everyone. Ok, so I have this problem I'd love some input on how to solve: Depending on which assignment group is chosen, certain categories become available.Depending on which category, certain subcategories become available. So far so good, that'...