Hello, I had a problem with one of my workflows (which I have now fixed). While i was trying to work out how to fix it I tired to debug the workflow using a run script action and had been into workflow properties to enable workflow debugging Below is...
Are there any good references for how to set up page links in Service Portal?I am using an icon link to link to a knowledge base article. The link I am using works fine, but I'm having a hard time going back a page after the article opens.This is the...
Hi.Seems like the indexing of new article stop working this weekend.All new KA created after sunday evening is not searchable in our knowledge base, anywhere.We can view the new KA from Knowledge - Homepage - KnowledgeBase, when they are listed as la...
I would like to send out URL links to catalog items in our service portal. If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.https://xxxx.service-now.com/sp?id=sc_cat_it...
All Service Portal homepage have <instance_address>/xxxxx?xxxxxxxx as URL. My employer is concerned the security even it is for internal users. The leadership wants to make the internal service portal URL to look like https://<company_name> Service P...
Is it possible to integrate external federated search tools to also search the ServiceNow cloud and access HR knowledge articles including the meta data/security profile so that the right knowledge can be shown to end users?Scenario: Client is using ...
Hi Experts, I have requirement entire import set need to ignore if particular field is nil. Eg - Excel sheet have 10 rows. At row 9th field x==nil then entire transaction need to ignore/skip/kill How to achieve this scenario? I have search other co...
HI Guys , I am completely newly to Servicenow. and my query is what is the difference between scoped application and global application? and from docs i got to know, there is a restricted access to Scoped application. and also few method...
In this Knowledgebase article, the author recommends to build an On Before Query Business Rule to filter the records that should not be displayed, so the list renderer would not have to decide wether the record should be displayed. Now I don't fully...
I believe the answer to this is no, but wanted to throw the question out there to see what I get back. I do know that I can create a Notification Event, which then fires a standard Email Notification which can include HTML. But, it would be nice ...
I am getting errors on an update to a form section (sys_ui_section) record when I preview the remote update set. This record contains the main form section layout for a new table also created with this remote update set. The new table is called u_tra...
What is the difference between the below two ways of instantiating an object to a script include (class) Way 1: var obj = new scriptIncludeName();obj.functionName(); Way 2:var obj = scriptIncludeName.create();obj.functionName(); Both methods do the...
We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow. As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...
Hello Experts, I'm trying to identify if particular ACL was deleted, but unfortunately, I cannot find a place that would store information about deleted ACLs. I tried to check sys_audit and sys_audit_delete, but no luck there. And this was not part o...
Hi, I was wondering which table stores user favorites. Thanks.