ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Passing Variables to Task "Description" Field

Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out.   I need to take all the variables and pass them in to the "Description" field in the ...

ahsan4 by Giga Contributor
  • 9855 Views
  • 41 replies
  • 14 helpfuls

Resolved! Using Okta integration and local instance login

Our company is looking to employ OKTA for the setup and management of a certain group of users.  Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA.   Currently the users that would be included in the...

kylesocbox by Kilo Expert
  • 1829 Views
  • 6 replies
  • 2 helpfuls

Resolved! Enable Auditing for two fields in custom table

Good Morning Everyone, We have a custom table in global scope application and has some fields in it. I have made audit to true for two fields in that table in the dictionary entry level of those fields Now when I open history of the one particular re...

find_real_file.png
Gowtham29 by Tera Expert
  • 2099 Views
  • 2 replies
  • 1 helpfuls

Resolved! Since London Upgrade, Error message"Business rules that modify queries cannot be created for out-of- scope tables" when creating "before query" Business Rule on custom table

Hi folks :-), Updated today our Production Instance to London We wanted to create a new "before query" business rule on "u_process_task" table.But we received the error message "Business rules that modify queries cannot be created for out-of- scope t...

Script to Delete Roles from user roles

Hello, I would like to delete a role hr approver from users based upon if they do not have the itil role.    The script below does not check to see if they have the itil role and when I add it I get no roles.   Any Suggestions?   Thanks! var queryStr...

Email notification not rendering HTML

My email template, Message HTML field I have the following code:<!--Header table --><p></p><table style="height: 20%; width: 85%; background-color: white;" cellpadding="0"><tbody><tr><td style="width: 20%;"><p><img style="display: block; margin-left:...

find_real_file.png find_real_file.png
clyon by Tera Guru
  • 5187 Views
  • 8 replies
  • 1 helpfuls

[Virtual Agent] - Live agent not working

Hi all, I am trying to connect with the live agent but the support queue is not able to receive the request, am I doing something incorrect? (function execute() { vaVars.LiveAgent_queue = "queue_id_string_example_123"; vaVars.LiveAgent_short_...

Workflow execution error.

Hi Team, I have a workflow on sc_req_item and the workflow is getting stuck at a point and showing below error. Error: Workflow 'COPY_QSS Prod' with context 0d66b620dbcdccd09ad39114ca9619eb terminated 2019-11-08 06:35:48 UTC with : Wrapped org.mozill...

jyotsna1 by Giga Contributor
  • 1165 Views
  • 7 replies
  • 0 helpfuls