Resolved! can we use g_scratchpad variables from one client script to other client script , please give examples doc, link etc?
can we use g_scratchpad variables from one client script to other client script , please give examples doc, link etc?
Forum Posts
Resolved! Show alert in Red when priority is P1
Hi Guys. I need to show an alert when Priority is 1. Which depends on Impact and Urgency.. Wrote a UI policy on condition. Impact is Customer (Customer value is 1) Urgency is Today (Today value is 1). Excute if True. wrote an alert. But it's n...
Resolved! CMDB Deployment Checklist
Hello ServiceNow people! I am looking for a checklist or to do list - ServiceNow type of the things that should be set up in a enterprise environment in order to have a complete(if not impossible) CMDB. For example: credentials, enabling SNMP, uplo...
Resolved! Checklist - Able to Make Mandatory and Able to Apply on Templates?
First time poster so I am sorry if this is the wrong spot. We are starting to look at using checklist to ensure that our support desk is capturing the desired information for certain issues. So: Question 1 - Is it possible to make a checklist templat...
Resolved! View count for Knowledge articles
Hi Everyone, I have knowledge article and it has 98 views in the portal view and same views from the IT view also, but when i pull report for that article on the table kb_use, view count shows as some 200+ views. Can anyone, let me know, how this vi...
Resolved! ui_reference - Auto Complete Feature, I have a input field in a UI page, I would like to have autocomplete feature for that filed , I am aware that i can use <g: ui_reference ... > but i don't want lookup button. How we can achieve this ?
I would like to have <g:ui_reference >in ui page but without lookup button or alternative way to achieve this ? any suggestion please.
How to get the field value using script include
Hi, I need to get the field value of type "Translated Field" i need to pass the sys_id of the question to get the question but i am getting the output as null. REF:: var ResponseValues = Class.create(); ResponseValues.prototype = Object.extendsObjec...
Resolved! How do I get the list of people managers for the users present in sys_user table
How do I get the number of people mangers from the sys_user table without creating another field and populating it via a Business Rule/Scheduled Job? I have an LDAP integration set up, and want to report out the total number of managers in the org. ...
Edit Top 10 Incident Generators or Top 10 Change Generators widgets on the CMDB Health Dashboard
i would like to know if the Top 10 Incident Generators and Top 10 Change Generators widgets can be edited on the CMDB health dashboard. If not, can we get the logic defined.
Resolved! How to get multiple field value of one field using get method.
Hi, I need to get the field value of "question_text" var grIncident = new GlideRecord('question'); returnValue = grIncident.get('8cdb154adb094810bda4d602ca961984'); returnValue = grIncident.get('940bd50adb094810bda4d602ca9619ca'); returnValue = grIn...
Resolved! Remove Retired Related items from Business Applications
We have many items in our cmdb_rel_ci table, that relate servers to their services. These show nicely in a business application, you can see all the servers that make up that application. However, if we retire a server, it still shows there. I can de...
Resolved! Visual Task Board Permissions Edit?
Hey all, I know that there is the default 7 labels that the VTB that everyone can rename, change color, and turn on or off. However only the board owner can add and delete labels. The role that a person needs to add labels is `global_tags_creator`. ...
Resolved! How to insert multiple records to same field
Hi, I am not able to pass multiple values on to the same field. I need to create multiple records with the below questions. But only one record is created. REF:: Can any help me out? function getResponseValues(responseVal) { alert("Inside getRespon...
Resolved! How to copy data into the TASK from the RITM
Good day, ever helpful community...I have a situation where my production instance of ServiceNow 'somehow' copies the inputs from the Service Catalog input (RITM) into the task. However it does not do this on my Dev instance. Could you wonderful ...
Blacklist an email
Hello All, Can anyone suggest how to black list an spam email address to create incident/HR case in Service-now. This email addesss should not affect any other module in Service-now. Thanks in advance.
