i have an if condition, i need to evaluate this condition based on the condition selected by the user if user chooses the condition A="Add" AND B="User Account" AND C="Remote", this condition needs to be passed to the if condition in the workflow a...
Hello,I have been asked to integrate with a 3rd party, by allowing them to insert records in one of our tables.The support team at this 3rd party is sending me a JSON payload, but I'm at a loss as to how to parse it into one of our tables. I've been ...
Is it OK to deactivate the Auto Flush (sys_auto_flush) record for workflow contexts? I've read that older instances have this record. Completed workflow contexts over 180 days old are deleted because of this record. Newer instances do not appea...
I have a question regarding the knowledge article categories. We have started using knovledgev3 since upgrading using multiple languages but it seems that we cannot have the category of a knowledge artcile translated. The label and value of a kb_cate...
Hi All,I'm pretty new to ServiceNOW platform. Can someone explain me on the below topics:-1.Import Sets2.Update Sets& also if possible mention the steps to Import/Export Data.
I am trying to have a script add additional items to a cart when a user clicks "proceed to checkout" automatically. I have tried to write a client script, but get the alert the glide system cant be used. Any ideas how I could add a catalog item t...
Hi All,Currently, if I need to check any open tickets of any user then I need to go to all forms .Example - If I have to check that any incident related ticket is opened by user or not then I have to go to that particular incident and on hovering bes...
I have a checkbox and a list collector(glide_list) on a catalog item. if the checkbox is checked(true), the glide_list is visible(via UI policy). If the requestor adds items to the glide_list but then unchecks the checkbox, I want to clear the conten...
Hi,My company has been using the service catalog on Fuji for about 1 year. We have been populating the out of the box configuration_item field on the RITM with the names of applications from our CMDB, based on the request. On the task form for RITMs,...
Inside our AD environment we have several users that have special characters, such as commas or apostrophes in their distinguished names. I've tried using .replace and .split, and various other methodologies of inserting the backslash as an escape ...
Hi,I asked this question long time ago our Partner and SNC on hi. Do you recommend enable audit on sys_user table?I got answer it might infuence on performance. What is your experience? Maybe it's not a problem in last versions: Helsinki, Istanbul.Ma...
I'm unsure if this is possible, but, we have a user who would like to view all tickets opened by members of a specific group. So, the user could specify which group they wanted, and it would show all the tickets opened by all members of that group. I...
I have an application that uses a custom PowerShell activity. In the original test instance with a single MID server it worked just fine. When brought into the secondary test instance where there was a preexisting MID server I ran into some issues ...
I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in. With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import...
I see the OOTB report on "Knowledge Use", which seems to list anytime someone looks at a knowledge article. There is a column called "Used" which shows true/false values...but comparing the TRUE items with the Relevant Knowledge report, they don't al...