on configuration item ref field on incident table how is sysparam_target_value set
Hello, How is sysparam_target_value set on the pop out when I click the magnifying glass on the config item field on the incident form? Thanks, Warren
Forum Posts
How to Make Additional comments readonly in Portal and ITIL view on RITM form.
Hi All, How to make additional comments on RITM read only(greyed out) if the approval is 'Not yet Requested'? I tried using UI Policy But it hides the additional comment field when the condition is true, but this doesn't works on Service Portal. Also...
How do Multi-row Variable Sets on the Portal work?
I have a situation. I have successfully built a catalog item with a very cool Multi-row Variable Set. It looks and functions perfectly in the back-end catalog view (old CSM). The Service Portal LOOKS like it is working perfectly; however, the Multi-R...
How to copy variables from one record to another
I need to be able to copy variables along with there values from one table to another. Both tables are extended from Task and the records in the tables are created from Record Producers. So far I have only found 1 article which provides some hints bu...
Resolved! Create a Report that shows a specific field has changed in the last hour
Hey all, I am attempting to schedule a report that shows a specific field "isManaged" has changed from true to false and vice versa within the last hour. I have tried reports but it only shows if the entire table was updated. I was told metric wa...
How to enable encryption for variables on catalog item
Hi All,We have a requirement to encrypt some fields, it's working fine for fields on table level, but now we need to encrypt some variables also,any suggestions?Regards,Ravi
Resolved! carousel image size on service portal
Hi all,Wondering if anyone have any suggestions/recommendations for image size/dimensions to add to the carousel on the service portal?TIA
Password Reset Windows Application for ServiceNow Password Reset Orchestration - Add on
Hi All, We are trying to do a PoC for Password Reset Orchestration - Add on Module. We have configured the Module with the Credential store and verification option. We are also want to do use Windows application for password reset, We have installe...
Resolved! When the data gets deleted from Events(em_events) table?
When the data gets deleted from Events(em_events) table? Where can I find the setting?
How to custom an article view from Knowledge Base?
Hi!I created two new custom fields into the knowledge base and now I want to add them on the article view.Any help would be appreciated!Thanks.
Resolved! How do I change From: address used by scheduled report
Ave.I have in the system several email accounts defined and each email that gets out of the system should have the "From:" address correctly set.So far I was able to manage all that using templates, scripts, etc. but I hit the wall when I defined sch...
Resolved! How can I design the Frontend of ServiceNow?
Hello Community, I was wondering how to design the frontend of ServiceNow using Javascript. Are there learnings available that I did not find or are there other things you can help me with that I can start designing the frontend of ServiceNow? So...
Resolved! Business rules to check current time is before 8:30am
Hi guys, I'm currently writing a script to calculate delivery date for CR based on man days entered by users as the following: Man dayDelivery Days1 - 5 306 - 104510 - 306030 above90 However I notice that there's a behavior that if the CR is approve...
Resolved! What does the email error message "Notification (unknown) excluded recipients because user has no usable devices " mean?
I set up a scheduled report for our help desk team and set recipients to be all member of that Group. When I went to check that all was well, I noticed that one member was not on the distribution. The log showed the following error: This is a majo...
Resolved! Export all Knowledge articles (in the event of ServiceNow being entirely unavailable)
Hi all,Let me preface this ask by saying that I do understand the availability SLA's for ServiceNow, as well as the extremely unlikely event that ServiceNow would be wholly unavailable...That being said, an ask coming from my organization from a busi...
