Using a fresh developer instance that was created on Jakarta and immediately updated to Kingston, I tried to set up a KB article as Featured Content for a particular keyword. It works when I search from the knowledge homepage. I can search for words ...
I am running a script include to check the current user and display assignment groups accordingly. I now have a requirement to look at the current customer on the form first before searching the user and then display assignment groups based upon that...
Hi, I'd like to use Quick Links (CD) widget to link external web pages but I can't find documents for the widget. Could you advise me how to add links and images to the widgets? Is there any document about Content Delivery Widgets to learn how ti use...
I am looking for a way to add expandable /collapsible text to Knowledge Articles. I am unable to use the HTML5 <details> tag as it does not work in IE. Has anyone found a way to do this without editing the kb_view UI page?
Hi Community, I was following the Flow Designer tutorial on creating subflow. https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_flowdesigner_madrid_developing_for_flow_designer/app_store_learnv2_flowdesigner_madrid_exercise...
Is there any option to convert PDF into HTML? Thanks in Advance
I am using two Custom URLs in an instance, this looks similarly to this: acme.service-now.com/portal1 is being mapped to Custom URL portal1.acmeA.comacme.service-now.com/portal2 is being mapped to Custom URL portal2.acmeB.com This works OK,...
Hello everyone,Got a quick question regarding the TinyMCE editor; there is an option to set custom color(s) for the Text Color and Background Color. In my scenario, it's mostly for Knowledge Articles however I suspect the behavior will be the same f...
I think I have done something wrong setting up this code. Can anyone point out the mistake? The Error in the system logs org.mozilla.javascript.EcmaError: "GetGroupsOfTypeRefQual" is not defined. Caused by error in <refname> at line 1 ==> 1: new G...
Hello, I have a large number of XML files downloaded from an instance that I need to import to a completely different development stack. Do I have to load the files individually (~7k) or can I load all the XML files into a zip file and upload the zi...
Hi, When I am to perform an AQI - Article quality index, for a KB article I select the "Perform AQI" button. I am then navigated to the actual AQI checklist, and can select true/false for the specified questions. It would be good though, to be able t...
The below script works with exception to manually forcing the created on date. What I am doing is converting Incidents to Cases by recreating a Case record and transferring all the data over (including the comments and work notes). All the individual...
We're having an issue with inbound emails, specifically forwarded emails, not creating incidents with the original sender as the Caller. Here's an example from our Dev instance: I received an email from Jason Sears, who is a registered and active us...
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
can we delete fields from inherited table
