Where can I set the ui page redirection to view knowledge article.My knowledge articles where redirection is kb_view.do shows "Knowledge record not found" when viewed.While those articles redirected to kb_view_cust.do shows the article content.When i...
Given one server with 8 different aliases and each alias is assigned a different IP address (10.243.4.40 - 48/255.255.255.0) It seems as though if Discovery is given a task to discovery an IP address range 10.243.4.x/24. Discovery comes back with...
Hello,I created three questions in record producer. I wanted that three fields should be map to "SubCategory" in Incident table. I checked the map field in all three questions.But only one field is going to be updated in the incident table. Remaining...
I have a small .xls file of 20 records to load into location. I load the records into the import set without an issue. I built a transform map and have aligned the fields. I use the mapping assist to see the data fill into specific fields. I ...
Since we have the REQ/RITM/TASK structure in ServiceNow that prevents the end user who submitted a REQ/RITM to communicate with the task assignees out of the box, what is the best way to configure the Service Catalog to allow end users who submitted ...
Is the "Remove User from Group" Active Directory workflow activity available in Geneva? I see "Add User" but not Remove.
Hi.We are running an on-premise installation, and the automatic clone process is not supported for on-premise databases when the size is as large as ours.So to clone we follow a process described by ServiceNow where the whole database is restored at ...
Hey,I basically want some functionality that creates a random password of 8 characters usings a-z,A-Z, and 0-9. I was thinking of just having a UI page with a button and a text box with the output. I only need something as simple as that, unfortunate...
Does anyone have ideas/experience on integrating VMware with SN to populate the CMDB. Discovery and Orchestration are not options at the moment. Are APIs available that we can leverage? Also, what are your thoughts on using the old school excel sprea...
Hi,I'm trying to find out how to add a new search source in the service portal.Example:Here you have "Knowledge base", "Service Catalog" and "Questions and answers".I'm trying to add a new table to search. Lets call it "u_table".I've tried to add it ...
is there a script or an out of the box for the Manager and knowledge base owner to approve the KB article before it can continue?my thoughts are as followed:this is for manager approval and i don't think is working.answer.push(current.request.request...
Hi Everyone,We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"Could you help me?
what is the difference between plugin and application ? how we can create plugins in servicenow ?
Hi Guys,I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.Any body know why?Mussie
We'd like to clear out our CMDB in our staging/development instance. There are no records in this instance except testing records. Would it be appropriate to:1. Navigate to System Definition --> Tables2. Open the Configuration Item table3. Open t...