var decodedContent = GlideStringUtil.base64Decode(content);var gsa = new GlideSysAttachment();var attachmentSysID = gsa.write(grTarget, fileName, contentType, decodedContent);Where -"content" is base64 encoded text for the attachment file."grTarget" ...
Hi, I have a service portal that has a modal widget. I have added the link properly but when I click to test it the result is void(0). To verify I copied the link and tried to open in a new tab but it is void(0). Overall is not brining the URL link I...
Hi All, I have to disable attachments on client script using g_form.disableattachements(). This is working on instance only though i selected UI type as 'All'. This is not working in service portal form widget. Using atrribute 'no_attachement' it i...
Afternoon all, My brain hurts and I've looked at too many forum posts and am now very confused.... What I want to do is... I have a drop down choice list (called u_work_load) with various options, name:"V.Low" Value:1, Med (2) ,High (3) , v.Hig...
Hello Friends, I would like to get the suggestion/recommendation on what to use - Flow Designer or Workflow Editor (Orchestration)? I can see that Flow Designer has the capability to carry out almost all of the activities which can be done in Workflo...
HiI am trying to insert a image on the form with reference to below linkOpen Google Map from a Location Record - ServiceNow GuruWhen I do this on global Application, it works perfectly fine, giving the attribute value for the field.But when I do the ...
The business users requested to make a change to the blue Save button on Service Portal. They would want to see only Save text on the button rather than Save (Ctrl + s). I looked at the widget, form, and searched for button but I could not find the s...
Can we use g_scratchpad object in UI policy ? If yes, can we execute UI policy scripts in mobile....
Hi All, I am having an issue with Flow Designer. I have a Choice box on a table (sc_cat_item) with integer values (1, 3, 5 etc) that I need to compare to an integer field on another table (sys_user). I can't select those fields together in Flow Desig...
Do you change the status of a CI after a period of inactivity? We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...
I am hoping someone can help with the below issues we found when testing knowledge versioning. We have tested Knowledge article versioning in our test environment and at this time we can't use it because: As soon as an article is checked out an app...
Hi Everyone, I'm currently working on a Virtual Agent(Search Topic) in which I have used the Script from ITSM virtual agent plugin- sn_itsm_va.VAContextualSearchUtil(). I have 3 test catalogs(2 catalog items and 1 record producers) with Meta tags...
Hi All, Following is the scenario: We have no.of records stuck in particular stage in workflow (e.g branch because of not handling the conditions well). Now what I want to do is "Attached new workflow version to all records but the workflow should st...
I am trying to follow the SN documentation on https://community.servicenow.com/community?id=community_article&sys_id=215d6629dbd0dbc01dcaf3231f96194a where you build the original export of records (which we're exporting Incidents and importing them a...
Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
