Resolved! what is difference between "Create new record on empty coalesce fields" and "Coalesce empty fields"
what is difference between "Create new record on empty coalesce fields" and "Coalesce empty fields"
Forum Posts
Use cases for Flow Designer
All, Can you please share some examples where you are using flow designer ? i am basically looking for some use cases . Thanks, Bharat
Resolved! possible to combine multiple ticket types into a VTB?
I'm looking for a way to combine multiple ticket types into a VTB, which based on the image seen here (from this post) it should be possible. Can anyone confirm this functionality is available in Madrid and point me towards the relevant instructions?...
Resolved! User role to export list/table?
Hello! Is there a role that gives permission to users to export data from any list/table? Thank you!
How can I remove the first approver from the list of approvers on a second approval from the same group
I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. I would like to make sure the first approver is removed form the list of approvers for the Second Ap...
Anyone familiar with GRC downstream/upstream?
I might be missing something completely obvious but I'm trying to understand the GRC workbench but the documents on the wiki don't really explain its usefullness.If you're under risks it mentions upstream and downstream risks. I'm looking at a risk r...
Virtual agent- Call Support option
Hi Team, I want to display an alert message with contact number in portal when user clicks on "Call Support (Daily 8Am-5PM)" from chat bot. Is there any option to achieve this. Please suggest.
My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item
My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item.So I have a Catalog Item and I've like to setup a UI policy to display/hide a variable depending on it's condition... What am I missing here?
Business Rule not working on Visual Task Board Card table when order is changed from the VTB
Hello guys, Ok, here is one I can’t figure out. I have requirements to have two VTBs one that shows active Enhancements assigned to a specific group; the other one shows Stories in which the Enhancement field is not empty and that are assigned to the...
gs.addInfoMessage not working in onBefore business rule?
Trying to create a popup after this business rule runs, but it's not working. (function executeRule(current, previous /*null when async*/) { // Add your code here var gr= new GlideRecord('cmdb_ci'); gr.addQuery('sys_id',current.cmdb_ci); gr.a...
Images as attachment - shrink in size before attaching
Hi Community, Has anyone tried to compress images before attaching them to an Incident? I have a scenario where users can attach images to an Incident. Each Incident is capped to a maximum of 10MB attachments, however, each attachment( since its an i...
Resolved! LDAP Integration Best Practices to Handle Name Changes
Hi,Our LDAP populates ServiceNow users and groups using the account name as the integration key. What are some best practices to accommodate changes to the account name? We don't to orphan the record with the previous name.
Resolved! Where is the "Allow Notifications" Property Stored?
On our instance the "Allow Notifications" setting is read only for non admin users. Nobody on my team remembers modifying this but we have a user where "Allow Notifications" is disabled and is unable to turn that setting on. We were unable to find wh...
System Admin Activity Audit Report
I have a requirement to have a report that shows actions that system admins take on various scripts e.g. business rules, client scripts etc in production instance. The report should only contain scripts which were changed directly in production and n...
Resolved! Nested JSON string returns Object Object
I am having issues parsing a nest json string and keep getting a return of Object Object and was wondering if i could get some help from more skilled api developers. The Goal: Import data from a REST API that identifies a user associated with a store...
