We are creating a new on-premise ServiceNow Instance by copying an existing instance. How do we determine (and set) a new InstanceId for the copy, so that the InstanceId is different from the original?
Hi Guys,Does anybody know where these details are saved? Thought they are stored in sys_user_preference but apparently they are not.Regards,Mussie
We just migrated to Helsink and I am now creating multiple knowledge bases. Is there a way I can share one Knowledge Article across multiple Knowledge Bases. I do not want to create duplicate articles, nor do I want to give users access that they do ...
Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two portals. And finally if its possible...
Hi all,We've done a fair amount of customization to the Knowledge Base application, and I need some outside verification of behavior I'm seeing with knowledge Feedback: should end users having the OOB 'itil' and 'knowledge' roles be able to see repli...
Hi,We have the following requirements:1. Configure SMS notifications (without Notify)The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. Howeve...
Hi,There is a field "App Code" in one of the catalog items which has a validation to check if the user is entering already existing app code, in case he is entering the existing one it should alert "Requested app code already exists choose a differ...
Hi,We are currently importing around 75k server records on a daily basis using two JDBC data sources. These data sources utilize one import set table and one transform map. The transforms take over 3 hours per data source to run, however we do run ...
Hi,I created a simple UI Script which is supposed to attach listener on window object. I marked this script as Active and Global.But in some instances of ServiceNow this script is not injected into pages. By injection I mean that this script is not a...
In the ServiceNow emails there is a Watermark. How do we change the watermark font / size of this watermark in the emails?
I have accidentally pasted multiple images into the KB article and wanted to delete all those attached images. However, it is tedious since I have to select each tick box, then click Remove. Is it possible to add a select all or remove all button?
How do you remove a section from a form? I taken off all the variables in a section, but the section still shows on the form as blank or a tab, depending on the user preferences. How do I remove the section entirely? I know how to add a section, bu...
One of my users saw this video:https://www.youtube.com/watch?v=qf0lpa805jU&feature=youtu.be&t=125At 2:31 it shows related list tabs for related incident, problem, etc. The video is on the Computer Form and on SNow Express. I am not using Expres...
Hello,I need to pass two dynamic parameters in an URL and need to retrieve the parameters in the next page.I have written a script in the dynamic content block and passing the parameters as below.<a href="https://sssdev.service-now.com/sdsds/Sub_cate...
