Hi, I am trying to hide the attachment icon on header with below code in Eureka in an on load client script but it is not hiding the icon. var attachment_header = document.getElementById('header_attachment_list');attachment_header.style.display='...
Hello,We recently installed and configured the Knowledge Management module.We are using the plugin to manage the translations.Though we have one challenge for which we have not been able to find a good solution in order to "fully" manage the localiza...
Hi all,do we have some recommendation or best practice around cloning?We do recommend to our customers to clone the ServiceNow instances on a regular basis. How about keys and proxies?In order to be able to read encrypted data after a clone we will p...
The number of records selected by the user should be restricted to 20 in the list collector (referenced to cmdb table) and also when the user selects above 20 records, a pop message with specific text should be displayed. Can you help me out here?
If these values were saved as values in a table B. How do I display them from a reference field after they were selected and saved in the table A.
Hi,I've got a table, lets call it Shops and on the table Shops there is a field for ShopID which is the shops unique ID. The field db name is u_shopid.Then I have another table, lets call it Asset which includes the assets for the shop. On this table...
What are the differences between the USED and VIEWED columns on the kb_use table?
We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
I want certain variables in record producer hidden when the user has a role.tried client UI policy , advanced view and run script but both when true and when false get same result for both roles users and non roled users... Function onCondition() {g_...
We were on Fuji and a later patch with Knowledge V2. We updated to Geneva + Patch 6 but kept the Knowledge Base at V2. We're using UI16 and TinyMCE v4 of course. I'm not sure if it's relevant but our Article Types are all HTML. When I now edi...
Hi,I would like to limit access to a service portal page (System Status).I know that I could control it with roles, however if I add any role, then it requires a license. And service portal is meant for endusers...Is there any way to control access t...
Hi,The outage records (cmdb_ci_outage) show outages on the System Status page of the Service Portal. Works fine!I'm trying to limit the visibility of outages and I found that there is no ACL rule for this table!Shouldn't it mean, that nobody can see ...
Hello, I'm fairly new to Service Now and I have not had any formal training as of yet. I am focusing on major clean up efforts I have run into problems trying to update configuration items in the system using the load data/import function. First off,...
Hi Guys,I know what they mean in theory but I am trying to find a working example of the usage of sysparm_offset and sysparm_limit? Does anybody have one?Mussie
Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...