Hi This issue relates to roles which have been inherited by a user via membership of a group, which are then not deleted when that user is removed from the group membership. Previously, I was able (as advised elsewhere in the Community) to export the...
I'm working on creating guided tours. But when I want do drag and drop call outs. The call outs are not visible to me. Its just an empty bar. What do I need to do to get these back?
Hi, We have OOB UI action 'Publish' for ServiceNow platform on kb_knowledge table . When we want to publish an article then if we click on publish it publishes the KB article . Have requirement like we need to Publish the article to users who ar...
We've been storing our desktops, laptops and tables in what I'm guessing is the base table cmdb_ci_computer but it appears we should be putting them in cmdb_ci_pc_hardware, is that correct? As an aside, I still don't understand the relationship betwe...
We are expanding our use of the knowledge base and the discussion about attachment document type comes up. Some people like PDF versus Word document. PDF looks nice but then we need to store the Word document somewhere. Has anyone discovered a best p...
for our Report an Incident catalog item, we have a drop down that currently points to cmdb_ci_services so that the user can choose a business service. Recently we added some Discovered services that we temporarily don't want to show in this drop dow...
Hello, I have just implemented Knowledge v3. Everything is working in my two subprod environments but when I move to UAT and PAT the scrip "KBKnowledge().canRead(current) " is returning false. I have added a can contribute UC which names my test user...
Can ATF test whether Related Lists are visible?
After upgrading to London from Jakarta we noticed our instance performance was degraded. We can replicate reliably by navigating to Catalog Item Variables. Other transactions are hit or miss. For example, I can log in with ease, but my colleague w...
So I am trying to make a GET request in my business rule. However, when I debug it via application logs I am getting "Error executing REST request: Invalid uri". When I paste the URL, my browser can load it and I get a response from the API. What cou...
When I open a CI class, and open Relationship tab in CI I receive message as "Maximum relationship limit has been reached and not all relationships were shown in formatter". Could I know why I am receiving this message?
I'm going through a project to implement Service Portal as a replacement to the catalog on CMS, and have been given a requirement to allow a fulfiller (Incident/Request) the ability to accept/update their assigned tasks via the new "Mobile first" int...
How to get only hours on Date/Time field on Script Include? I'd like to compare current "hours" of Glide time and "hours" of sys_created_on (Date/Time type).
Hi, I started building Guided Tours in our Dev environment under a particular Update Set. It occurred to me that the work I was doing might not move over to Prod as part of implementing that update set. Does anyone know if Guided Tours from a Dev en...
I'm trying to update the short description on my request with the requested item's catalog item display value with an on after business rule. The script works and the short description is updated but I keep getting a message like Unique key violation...
