Resolved! what is the purpose of cmdb_ci_patches
Hi, I would like to understand what the point of the table cmdb_ci_patches is and what is it used for? Thank you,
Forum Posts
Resolved! Keywords for Featured Content in a KB
Using a fresh developer instance that was created on Jakarta and immediately updated to Kingston, I tried to set up a KB article as Featured Content for a particular keyword. It works when I search from the knowledge homepage. I can search for words ...
Can you use g_form in a script include?
I am running a script include to check the current user and display assignment groups accordingly. I now have a requirement to look at the current customer on the form first before searching the user and then display assignment groups based upon that...
How to add links to Quick Links (CD) widget?
Hi, I'd like to use Quick Links (CD) widget to link external web pages but I can't find documents for the widget. Could you advise me how to add links and images to the widgets? Is there any document about Content Delivery Widgets to learn how ti use...
Knowledge Articles Expandable /Collapsible text
I am looking for a way to add expandable /collapsible text to Knowledge Articles. I am unable to use the HTML5 <details> tag as it does not work in IE. Has anyone found a way to do this without editing the kb_view UI page?
Resolved! "Assign Subflow Outputs" not available in the Flow Logic
Hi Community, I was following the Flow Designer tutorial on creating subflow. https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_flowdesigner_madrid_developing_for_flow_designer/app_store_learnv2_flowdesigner_madrid_exercise...
Is there any option to convert PDF into HTML?
Is there any option to convert PDF into HTML? Thanks in Advance
Using multiple Custom URLs in one instance with different certificates
I am using two Custom URLs in an instance, this looks similarly to this: acme.service-now.com/portal1 is being mapped to Custom URL portal1.acmeA.comacme.service-now.com/portal2 is being mapped to Custom URL portal2.acmeB.com This works OK,...
TinyMCE - Custom colours
Hello everyone,Got a quick question regarding the TinyMCE editor; there is an option to set custom color(s) for the Text Color and Background Color. In my scenario, it's mostly for Knowledge Articles however I suspect the behavior will be the same f...
Resolved! Error: "org.mozilla.javascript.EcmaError: "GetGroupsOfTypeRefQual" is not defined." when using Script Include
I think I have done something wrong setting up this code. Can anyone point out the mistake? The Error in the system logs org.mozilla.javascript.EcmaError: "GetGroupsOfTypeRefQual" is not defined. Caused by error in <refname> at line 1 ==> 1: new G...
Resolved! Importing large numbers of XML files
Hello, I have a large number of XML files downloaded from an instance that I need to import to a completely different development stack. Do I have to load the files individually (~7k) or can I load all the XML files into a zip file and upload the zi...
How to perform AQI - article quality index - on a knowledge article? KCS
Hi, When I am to perform an AQI - Article quality index, for a KB article I select the "Perform AQI" button. I am then navigated to the actual AQI checklist, and can select true/false for the specified questions. It would be good though, to be able t...
How to force the sys_created_on time when creating a record
The below script works with exception to manually forcing the created on date. What I am doing is converting Incidents to Cases by recreating a Case record and transferring all the data over (including the comments and work notes). All the individual...
Incidents created from forwarded emails not setting original sender as Caller
We're having an issue with inbound emails, specifically forwarded emails, not creating incidents with the original sender as the Caller. Here's an example from our Dev instance: I received an email from Jason Sears, who is a registered and active us...
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
