I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them.

utkarsha_s
Kilo Expert

Hi Guys,

I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them. Please help me with this urgently as this is an audit issue.

Thanks,

Utkarsha Saxena

6 REPLIES 6

Chuck Tomasi
Tera Patron

Did you look under System Definition> Deleted Records?


Hi Chuck,



Yes I went under that module and got the audit of the deleted records but when restored, we are not able to restore the variables. How do we restore the variables please let me know. Thanks


Variables are stored in a table sc_item_option. Have you found any records in the list of Deleted records with that table name?


Hi Chuck,



I looked into that table, but not all variables that I wanted to restore were there. Let me know the best way to do it.



Thanks,


Utkarsha Saxena