Resolved! What is the announcement equivalent for the back-end?
What is the announcement equivalent for the back-end?
Forum Posts
Resolved! How to disable notification sounds on Visual Task Boards
We recently started using a free-form Visual Task Board to track items in our receiving room. It's working great, but there's one thing I'd like to change. When we enter a new item into the VTB, ServiceNow plays the default system notification soun...
Resolved! UI action to open a new form in the dialog window.
Hi Team, I would like to know how can i use a UI action to open form in the dialog window ? 1.UI action on the incident form. 2.Clicking on it should open a new record form of a custom table (u_team_activities) 3. Team activities table will be a rela...
Resolved! Attachments migrating as 0 Bytes
In our Service Portal themes we are attaching the fonts to the theme. I went to the sys_attachment table and indicated to include that attachments with the Application File for migration. The update set includes the record entry and a shell of the f...
'ref_ac_columns' variable attribute does not work on 'List collector' service catalog
Hello, It's looks like the 'ref_ac_columns' variable attribute does not work on 'List collector' on the service catalog. I tried the following but no luck https://community.servicenow.com/community?id=community_question&sys_id=43a983e5db5cdbc01dcaf3...
Resolved! Flow designer not triggering correctly
Having an issue with a Flow in Flow Designer triggering incorrectly. Goal: when Incident with short description "Staff Term" is Resolved the flow will wait 2weeks then create a TASK. I have included a screen shot of the settings for the trigger. For ...
Resolved! What is the correct table to store relationships between Services, other Services and other non-Service CI's ?
Hi folks,I quickly mocked up a CI-relationship/depedency map between different Services (with different Service Classifications) and other CI's such as Applications - using the "cmdb_rel_ci" table and "Depends on:Used by", etc. (I also used the "Pa...
Resolved! Workflow Approval User Dynamically Based on Cat Item Variable Reference Field
I am trying to create a dynamic workflow approval based on a reference variable. For example, I have a point where a manager of a cost center is required for approval when the cost center variable is selected on the catalog item. For more details int...
Fine tuning event processors? Delegated vs legacy event processors
Hi, We have a need to process asynchronous work in logical sequence. Now all events must be processed in order, but those with same criteria. By now we have solved this by creating a customized queue having only one event processor on the instance (v...
Resolved! Adding companies to Normalization Data Services?
We are trying to evaluate Normalization Data Services to help with our ever-sprawling list of companies in the core_company table. It seems to work great for the companies that are in the list provided by the service, but we seem to have lots of co...
Advanced Work Assignment Presence States
I am trying to configure advanced work assignment to use chat in the agent workspace. There is concern over how the presence states are set, however. Is there any way to automatically set the status based on activity on the device, similar to Skype? ...
Is there a list of OOB fields and attributes anywhere?
I have a client who would like to see a listing of Fields and Attributes for the OOB Service Catalogue and probably other applications. Does such a reference document exist anywhere Thanks Iain
Attach a Knowledge article to a record using the Knowledge Icon doesnt work?
Hi all, in the documentation under dictionary attributes knowledge_search "If present or true, causes a knowledge search icon (a small book) to appear next to the field. Clicking this icon launches a pop-up window for searching the knowledge base"...
Blurry pictures on knowledge articles
Hi everyone, I've been having problems uploading photos on knowledge articles. The images seem to be slightly blurry when uploaded. Done the following: Upload the image's original size (whether the image is small or not, they still end up slightly bl...
Resolved! How to create a Notification Admin role?
I would like to create a "Notification Admin" or "Notification Editor" role that allows access to System Notification-->Notifications to allow editing of the Message HTML field (but nothing else) so that the upkeep for the look and feel of email noti...
