In our Service Portal themes we are attaching the fonts to the theme. I went to the sys_attachment table and indicated to include that attachments with the Application File for migration. The update set includes the record entry and a shell of the f...
Hello, It's looks like the 'ref_ac_columns' variable attribute does not work on 'List collector' on the service catalog. I tried the following but no luck https://community.servicenow.com/community?id=community_question&sys_id=43a983e5db5cdbc01dcaf3...
Having an issue with a Flow in Flow Designer triggering incorrectly. Goal: when Incident with short description "Staff Term" is Resolved the flow will wait 2weeks then create a TASK. I have included a screen shot of the settings for the trigger. For ...
I have a SC category titled "Knowledge/Info" which contains content items linking out to external content. In the new Helsinki Service Portal, I added an icon link widget to this category but no items are displayed. Any thoughts?
Hi folks,I quickly mocked up a CI-relationship/depedency map between different Services (with different Service Classifications) and other CI's such as Applications - using the "cmdb_rel_ci" table and "Depends on:Used by", etc. (I also used the "Pa...
I am trying to create a dynamic workflow approval based on a reference variable. For example, I have a point where a manager of a cost center is required for approval when the cost center variable is selected on the catalog item. For more details int...
Hi, We have a need to process asynchronous work in logical sequence. Now all events must be processed in order, but those with same criteria. By now we have solved this by creating a customized queue having only one event processor on the instance (v...
We are trying to evaluate Normalization Data Services to help with our ever-sprawling list of companies in the core_company table. It seems to work great for the companies that are in the list provided by the service, but we seem to have lots of co...
I am trying to configure advanced work assignment to use chat in the agent workspace. There is concern over how the presence states are set, however. Is there any way to automatically set the status based on activity on the device, similar to Skype? ...
I have a client who would like to see a listing of Fields and Attributes for the OOB Service Catalogue and probably other applications. Does such a reference document exist anywhere Thanks Iain
Hi all, in the documentation under dictionary attributes knowledge_search "If present or true, causes a knowledge search icon (a small book) to appear next to the field. Clicking this icon launches a pop-up window for searching the knowledge base"...
Hi everyone, I've been having problems uploading photos on knowledge articles. The images seem to be slightly blurry when uploaded. Done the following: Upload the image's original size (whether the image is small or not, they still end up slightly bl...
I would like to create a "Notification Admin" or "Notification Editor" role that allows access to System Notification-->Notifications to allow editing of the Message HTML field (but nothing else) so that the upkeep for the look and feel of email noti...
Am trying to create a knowledge article form and I want to put a HTML table in the article body so we can get standard questions asked on how the support team can triage tickets for the various engineering teams. I have tried writing HTML code or cop...
We upgraded to Madrid. The new ServiceNow Agent mobile app won't let us login with SSO (okta). Any one has any insight or experience with this? ~Thanks
