I'm looking for a way to combine multiple ticket types into a VTB, which based on the image seen here (from this post) it should be possible. Can anyone confirm this functionality is available in Madrid and point me towards the relevant instructions?...
Hello! Is there a role that gives permission to users to export data from any list/table? Thank you!
I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. I would like to make sure the first approver is removed form the list of approvers for the Second Ap...
I might be missing something completely obvious but I'm trying to understand the GRC workbench but the documents on the wiki don't really explain its usefullness.If you're under risks it mentions upstream and downstream risks. I'm looking at a risk r...
Hi Team, I want to display an alert message with contact number in portal when user clicks on "Call Support (Daily 8Am-5PM)" from chat bot. Is there any option to achieve this. Please suggest.
My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item.So I have a Catalog Item and I've like to setup a UI policy to display/hide a variable depending on it's condition... What am I missing here?
Hello guys, Ok, here is one I can’t figure out. I have requirements to have two VTBs one that shows active Enhancements assigned to a specific group; the other one shows Stories in which the Enhancement field is not empty and that are assigned to the...
Trying to create a popup after this business rule runs, but it's not working. (function executeRule(current, previous /*null when async*/) { // Add your code here var gr= new GlideRecord('cmdb_ci'); gr.addQuery('sys_id',current.cmdb_ci); gr.a...
Hi Community, Has anyone tried to compress images before attaching them to an Incident? I have a scenario where users can attach images to an Incident. Each Incident is capped to a maximum of 10MB attachments, however, each attachment( since its an i...
Hi,Our LDAP populates ServiceNow users and groups using the account name as the integration key. What are some best practices to accommodate changes to the account name? We don't to orphan the record with the previous name.
I have a requirement to have a report that shows actions that system admins take on various scripts e.g. business rules, client scripts etc in production instance. The report should only contain scripts which were changed directly in production and n...
I am having issues parsing a nest json string and keep getting a return of Object Object and was wondering if i could get some help from more skilled api developers. The Goal: Import data from a REST API that identifies a user associated with a store...
Hi Guys,I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them. Please help me with this ur...
Kingston. I created a widget that calls the server twice and I noticed an unexpected result. You would think it would print out Hello World, but it prints out World World. Can anyone explain to me why this is occurring and how it would be possible t...
I have an extreremely simple script include that isn't being called in an inbound action: function checkEmail(txt) { gs.log('Check Email: started: ' + txt + ' :::: ' + current.body_text); return false;} It is client callable and available for all sco...