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Resolved! Reporting on catalog tasks - Filter by Item

Hey Everybody!I'm trying to make a straightforward list report that shows all open catalog tasks with a filter of the specific ITEM they were generated by. For example, a single report that would show me all the various open catalog tasks under the "...

t_a_rogers by Kilo Expert
  • 7089 Views
  • 11 replies
  • 0 helpfuls

CI and knowledge article

In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form.   Basically, adding the new button in the ...

Tony Collins by Tera Contributor
  • 3774 Views
  • 4 replies
  • 0 helpfuls

Resolved! Banner image issue

I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner

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dfry123 by Mega Expert
  • 5987 Views
  • 9 replies
  • 1 helpfuls

Auto populated current user in catalog item

I have a catalog item called MacBook which contain a variable : Requestor(mandatory)   which is   reference to user table.what I want is this "Requestor"   should auto populated the current user name.Can someone help me?Thanks

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asasas by Kilo Contributor
  • 8411 Views
  • 4 replies
  • 10 helpfuls

Resolved! Best practise for handling different support groups

We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...

jbo by Kilo Explorer
  • 3922 Views
  • 6 replies
  • 0 helpfuls

Resolved! catalog item checkbox tooltip issues

I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way.   From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...

timhorn by Kilo Expert
  • 5086 Views
  • 5 replies
  • 0 helpfuls

Resolved! Catalog Task Priority

Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...

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jacobo by Tera Contributor
  • 3705 Views
  • 4 replies
  • 2 helpfuls