Hello, clever people.I was wondering how I might change the default behaviour of the catalog reference field search box, so that whenever I use it, it would behave as if I had entered an asterisk.For example, when selecting which application has an i...
We have our wiring closets listed as CIs in our CMDB. We like to attach photographs of the racks to help with planning. Then the engineers can see if there is room for an expansion, or they can envision how a new piece or hardware might fit in the ex...
I have a great script sourced from a range of posts here, which is working very nicely to pull through ALL the variables for the Requested Itemtemplate.print("<b><u>Summary of Requested items:</u></b><br/>");var item = new GlideRecord("sc_req_item");...
Hello everyone,I have a display issue with an order guide in Helsinki. For each items included in this order guide, I associated its short description, its picture and it's price. All of that are well displayed on back office and work as expected but...
When logging a new requested item through the service portal - the 'due date' is automatically set to a value (about 5 days out).where is this set and how can I change the default?ThanksCarl.
Hi, Service Now rookie here so please be patient.I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed. What I'm finding, however, is that when the first task is closed the RITM clo...
Can someone take a look at this and see why this Approval - User is getting skipped? Second approval should go to the Application owner which is set to the configuration_item.owned_by
Hello everyone, I need to copy the Description field on the Catalog Item form to the related RITM. I tried to write a BR after insert on the Catalog Item tablebut it does not do any good. Any help is appreciated.Thanks in advance.var gr = new GlideRe...
Is there any way to clear the "Assigned to:" when you change the "Assignment Group"?I have seen a couple of times where for example the incident Assignment Group is set to Desktop Support — Houston and the assigned to is Joe, then I would set the inc...
Hello all,I have a record producer that I am using a glideAjax() with in order to contextually populate certain fields in my form. Everything works fine from the Self-Service > Service Catalog side, however, the Service Portal does not appear to be t...
Greetings,I have a catalog client script that performs validation on a record producer onSubmit.I am running into a bit of a problem when I attempt to delete a user record from within the catalog client script. I found the following Servicenow docume...
Hi all,I am looking for some help on referencing a value from another table to this catalog item. The screenshot below shows an example of me wanting to auto-populate the Billing ID of the company when the company name is filled. I have done this wit...
For a Knowledge base with category->sub-category structure, what is the best way to assign single or multiple approvers to a category? When an article is created under the category/subcategory, an auto approval request must be triggered to the assign...
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
How to I get Users' Transaction infor from Business Rule or other server script?