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Resolved! How frequently does sys_auto_flush run?

Hi, How frequently does the 'Table Cleanup' run? I can't seem to find any reference to the frequency in the docs, if anyone knows the answer or if there is documentation for this please can you provide it? Regards, Steven

steven89 by Giga Expert
  • 2303 Views
  • 3 replies
  • 2 helpfuls

Append comments using transform script

I'm working on a transform script but I'm not sure how to do it.  I'm updating the assets (alm_hardware table) when we dispose/retire the equipment.  I'm coalescing on the asset tag# and it seems to be working.  What I need help with is when it finds...

KeithM2 by Kilo Contributor
  • 1410 Views
  • 5 replies
  • 2 helpfuls

How to manage tasks to non-ITIL users

I have a process that would be extremely costly using the current ServiceNow licensing structure. I have a very large population of users who do not need to be in the SNOW platform on a routine basis, but get 1-3 items per month that require them to ...

Dsm1 by Giga Contributor
  • 1592 Views
  • 3 replies
  • 0 helpfuls

Service Portal g_form.submit() equivalent

What is the Service Portal g_form.submit() equivalent?The goal is to have a modal prompt the user upon submit in the Service Catalog. After approving to continue the client script needs to submit the current form. spModal.open({ title: 'Is the foll...

Dan142 by Giga Expert
  • 2838 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to setup SLA's on RITM Tasks?

I am certain that this is simple and I'm over looking something.I have a catalog item and want to set an SLA on the tasks that are created from that item.   The workflow is on the sc_req_item table.   When someone orders the catalog item it generates...

aharper00 by Kilo Explorer
  • 5028 Views
  • 3 replies
  • 2 helpfuls

How to change the 'Generated Task record' URL for redirect after record producer submit (glide.sc.producer.redirect_url)?

I would like to change the portal page the 'Generated Task record' redirects to after you have submitted a record producer. Has anyone found a way to do that? The property glide.sc.producer.redirect_url doesn't provide an option to specify a URL.

Resolved! CISCO Jabber Integration with ServiceNow Connect

Just wondering if anyone had successfully integrated CISCO Jabber with ServiceNow Connect. This post was answered 2 years ago and wondering if there was any updates: https://community.servicenow.com/community?id=community_question&sys_id=ebab87a1db9c...

Raf1 by Tera Guru
  • 3299 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workday: REST call to a report

We are pulling information from Workday and avoiding their plugin (based on what we see in this community forum) and their SOAP API (based on how needlessly complicated it is), and so we landed on using their Rest API to pull what Workday calls Custo...

Jonathan F by Tera Expert
  • 6540 Views
  • 7 replies
  • 0 helpfuls

CMDB CI Class for Audio Visual equipment

Hi, We do have Audio Visual equipment (audio devices, video - TV and controllers). These assets are being managed by IT. As there is no CI class available in the CMDB, need the community advice to know the table/s to be used for these type of asset/C...

kamalkanann by Kilo Contributor
  • 4156 Views
  • 2 replies
  • 2 helpfuls