Sequence field explaination
i don't understand how sequence field works in service-now ? why do we provide sequence number ?
Forum Posts
Resolved! On Submit not working in order guides
Hi All,I have an order guide which has 4 catalog items associated with it. I have few On Submit catalog client scripts on these catalog items. They don't seem to work when I click checkout.Please help.Thanks,Kannan
Resolved! In the User profile page in portal i want to add a select option for editing the country. Any solutions please
In the portal for the User profile widget, we are using below OOB code for adding displaying the Department and Location. Now as per the requirement, need to have a feasibilty to show the country and need to update it back to the user profile. Iam ab...
Resolved! not seeing new activity formatter on custom table
I have added a new field called Comments, type is Journal Input:i have selected the following,the only things left available are:I even added a new list field dependent on the comments field, similar to the comments & work notes in task, to no avail:
Widget to add static content to Service Portal
Hello All,As I looked through the widgets in the Service Portal, I could not find one that I could use to embed static content from the CMS. This seems like something that should have been one of the first widgets developed. Am I missing something? H...
Could you please let me know the how often and the best practice to clone from 'Prod' to 'Dev'?
Could you please let me know the how often and the best practice to clone from 'Prod' to 'Dev'?
Resolved! Can you restrict access to applications/modules via roles instead of grant?
If you create a custom application that extends the Task table (so you could do SLAs and reporting) and the only thing you wanted this group of people to have access to is your application and nothing concerning the Service Desk, how would you do it?...
Resolved! Best practice to store images used in KB articles?
Hi, What would you suggest to store the images used in HTML content of KB articles? Image Library or attachment? If we store the images in the library, we have 2 drawbacks: - the library will grow and it may be difficult to find a specific image in...
Moving KB topic from Dev to Test?
Hello I am new to SN and my first project is to create a Knowledge Base topic that users can add articles to, edit, etc. I figured out how to create it in Dev and created an update set and moved it to Test. However, my update set just changed the KB ...
CSV Import Set Error: Data Contains 2 Columns, Expected 1
Good afternoon,I have a current HTTPS integration that is pulling a CSV. It was previously working, but now I am receiving an error: Data contains 2 columns, expected 1. I've seen a lot about date/time fields, I do not have one in my CSV, though ...
Resolved! unable to edit table
Good Morning/Afternoon/Evening Community,Was wondering if this is something I should put a HI ticket in for...We just upgraded to Helsinki, and I can run reports off this table (incident_metric) and get results.I can edit a lot of other tables, but i...
Blank page after submitting service catalog
Upon submitting a service catalog item, I'm getting a blank page with no results. Other users in the system (Dev environment) have been able to submit without any issue. Upon opening the browser's console I see this message: "Unloaded table does not ...
What is the difference between BS/CI relationships and associations?
Creating relationships is pretty straight forward. I can make a business service like "Email Service" depend on a CI like "Exchange Server" using the relationship editor. These relationships are stored in the cmdb_rel_ci table. But I see a sepa...
Resolved! How to Auto-expand Knowledge Text Field?
Is it possible to auto-resize the text field in the Knowledge Article to display as large as possible from the beginning? Most knowledge articles are longer than the default display size, and it would save steps/time/usability if this change was poss...
Resolved! The mysterious case of the disappearing workflows
I have a custom task type that generates a workflow. In a 3 year old solution, about once a year, a bunch of tasks appear to lose their workflow context. So two questions:1) Has anyone experienced either spontaneous droppage of a WF context *OR* ...
