Hi, I have some problem with Catalog Task.I have a variable test from a catalog item where I passed it to the catalog task.When I changed the value of test, it reflects in the requested item that it has been changed.But in the workflow, I doesn't cap...
I have tried adding ACLs to every single table with "knowledge" in the name but to no avail. Basically, what I am trying to prevent is when certain users click on the KB icon, they can then click "Home" and get a full list of available KB articles....
I am stuck in a issue that seems or should be simple, but I can ´t figure out so far.When I design a Catalog Item, there are two related lists, "Approved By" which I understand is meant to set a specific user as default approver to this Catalog Item ...
Hello Everybody,How could I read the list of servers from the attached excel spreadsheet and add it to the (affected ci table available as a related list in change), the intent is to bulk upload the data of affected CI's from a spread sheet --> verif...
We have a client script which removes few options from a select box variable.This used to work perfectly fine on my catalog item.But today I exposed it to run on my fulfilment task form, and the same script is not working.How do I make g_form.removeO...
Hi all,I have created some catalog items. Since Most of them use the same variables , I have created a variable set. I want to hide a field for some of these items so I created a UI Policy on a variable set and in the catalog conditions I have mentio...
I cannot figure out how to change the compose email to auto fill the to field instead of the CC field?
HI ,requirement says, user can view Requested item reference icon on catalog task form. But field should be readonly. Any suggestion please thanks
Hi all,I have a multiple choice variable named dual_monitor on a catalog item. It has two values yes and no. Also, It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to...
Hi ,Can anyone point me to if we can access "com.glideapp.servicecatalog_guide_tabs.xml" which is being called from UI page "com.glideapp.servicecatalog_cat_item_guide_view" .In UI page ,Its written as <g:inline template="com.glideapp.servicecatalo...
Hi! I have a KB that I posted that has an MS Word attachment. I'm trying to go back and edit the article, but I can't because when I click on the KB link, only the Word document downloads. So it appears as if the KB is a direct link to the atta...
How can I report on service catalog categories? For example, how many Hardware requests were raised last month? I cannot find any way to tie a REQ or RITM to the service catalog category it belongs to...Do I need to create a database view for that?
Hello,I have a contextual search, when a user searches it gives a list of "record producers". The user wants to simple click on the link and it should take him to the required 'record producer'.So I want to get rid of this button "Take Me To Form" ...
I have a request form that needs to auto populate 4 variables based on the user that opened the request. The 4 fields are Project owner name, title, department and phone. These are all fields that exist in the sys_user table. I read through sev...
SLA Resolution definitions are attaching correctly. Question - Is there a better approach and if not how do I access the previous value of the incident's state field so that it is available in my second BRSDA raises incidents in one of:AcknowledgedRe...