can someone share service-now architecture diagram
can someone share service-now architecture diagram
Forum Posts
Resolved! Adding sys_journal_field to a DB view for reporting - assistance
Hello.I've created the following database view which I run various RITM-TASK reports with:The view is working well for me since I'm only showing one variable and the variables in rows in the report aren't an issue. I want to add associated work not...
Wait for task to complete
HiI have below in workflow. I want to create subtask 1 inside TASK A .once subtask 1 completed, I need to create subtask 1.1 insideTASK A.Task A --> subtask 1 --> subtask 1.1Once subtask1.1 completed, i need to wait till TASK A completed.I want to cr...
Is a VM an Asset or CI
Under best practice, how do we record a VM in ServiceNow CMDB. Does it get classified as1. an Asset or2. CI or3. Both?For whichever the answer, can you explain the rationale? Thanks
Resolved! Catalog Reference Qualifier Not Firing onLoad
I have two variables on a catalog item. 'name' and 'position'. The idea is that position is populated with all of the positions a person holds within the organisation when the name of the person is selected. This works absolutely fine using refer...
Clear values on a reference field using catalog client script?
Hi all,I'm facing an issue with a catalog client script to clear the values of a field when another one is selected... In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. Based on this selections, other fields ...
Resolved! View permissions on all tables
My CIO would like to have read rights to all tables in order to create any report of her choosing.Are there any specific rights or role I should give her to that will allow this?
Resolved! Email Notification Send To a Catalog Item Variable
Hi, Is it possible to make an Email Notification that will send the notif to the user reference field variable in the catalog item?I was hoping not to use the event triggered notification.Is it possible using the normal condition but the recipient is...
![if !supportLists] appears on articles created from .docx / .doc files converted to HTML
We have word documents with multi-level bullets and here's what we did before we encountered this issue:Open a .doc / .docx document.Save the file as html (.html).Open the file in notepad / notepad++.Copy the source code from notepad / notepad++ to S...
Resolved! Disable or Hide "submit" button on catalog items when rendered from an order guide
Hi all,I'm looking for a way to disable or hide the "submit" button on a catalog item when the item is invoked from an order guide. Fig: The above snapshot was taken from a servicenow pre-existing catalog item.I looked at "catalog_item_defa...
Resolved! Reference qualifier in glide_list
Hi,I want set a reference qualifier in the glide_list.Can some one help what is the issue with this code?It is not going inside the callback function. filterSKUByPO: function() { if (current.variables.u_dos_po_number == '') { return; } var po=current...
ACL - current ?
I'm writing ACLs for TimeCards and here is the issue I faced: within ACL Script I want to log:gs.log('**** TimeCard.Sunday.acl.week_starts_on = '+current.week_starts_on);However value of current.week_starts_on is always different and unpredictable. S...
Resolved! save values from field to table
Hi ,I am looking for a code to save 2 values in the Virtual Machine CI form (cmdb_ci_vm table). Form will have fields VMname1 , IPAddress1 Similarly VMname2 , IpAddress2 ,VMname3 IpAddress3 and have to save the data filled in these fields in a table ...
Help with Knowledge Base Validations and Auditing
Hello, Thanks in advance for any input or suggestions that you might have. First off, I apologize for the randomness of this post. My company is trying to do most of this on our own and they don't seem to want to hire additional staff to help maintai...
Resolved! Implementing ServiceNow for the first time
I have recently moved from Remedy to ServiceNow and I have been given a project to implement servicenow project.As I am new to servicenow, I would be needing help from you people to implement it correctly and efficiently.Can you pls share some links,...
