what is phase 1 and phase 2 in jelly.
Hi all, can anyone explain me the step in phase1 and phase2 in jelly. or what is difference bet them.
Forum Posts
Can't Open Record when clicked on
I have an issue when i click on Open Record button. It work fine with my dev instance but it's not working when i import in another instance(It works successfully when i click and open in a new tab) I realized that the url of import instance also h...
Resolved! In Flow Designer, could I use a condition - If record exist
Good day, I am trying to create a Flow Designer so that when a user is added as a Group Manager it will automatically assign rota_admin role. However, I want to check first if the Group Manager already has the role, if so no action is needed, otherw...
Resolved! Explanation for CMDB relationship between Server and Database?
Hello,Can someone help with business case and example to understand below two type of relationships between Server and DatabaseAlso, I am confused between the CMDB class "Database Servers" and "Database Instance" since I am not sure what exactly data...
Resolved! Can't get notifications to fire for scoped application
I am building a scoped application and need to have the application generate email notifications at specific points in the workflow. So far I have tried configuring the triggers in the notification itself, triggering the notification via an event (f...
Is there a way to auto fill fields in a survey?
We have a survey that captures several different fields about the logged-in user. Is there a way to auto populate these fields with the logged-in user's details that are already in the system?
Resolved! Order Guide: Choose Options Button
On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...
Attaching inbound email to ticket in .msg format
We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...
What is the Service_Task table used for
Hello, Does anyone know what the Service_task table is used for? We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC. I would rather use this then create a custom app since al...
Resolved! Deleted records table
I am trying to understand the workings of the Delete Records table under System Definition. What kind of records make it to this table? Let's say I delete a user from the sys_user table - this action would essentially transfer this user record to thi...
Default Knowledge Base for Knowledge Searches
Hi,In future ServiceNow releases, are there any plans for introducing a Default Knowledge Base functionality, that will influence ordering in search results?Right now when Service Desk agents browse Knowledge from Incident or Request Titles, they get...
Notification for Scheduled Job Failure
We have several scheduled jobs that run nightly to import user information from Workday. These jobs are all SFTP feeds. Is there a way to trigger a notification if one of these jobs does not complet successfully?
Resolved! What is the difference between the CI class "Business Service" vs a "Business Process"
I'm a little unclear on the functional difference between the two. Any assistance would be greatly appreciated. Thanks in advance.
How to update session variables from client side ?
Hello All, I have an issue with the session variables on updating it from the client side. The scenario is, i am having an display business rule on a table where i am setting a session variable initially. The same session variable is used in an on-su...
Resolved! Do we need additional licenses for Agent Workspace or is it included?
Hi folks Do we need additional licenses for Agent Workspace or is it included? Any help is appreciated
