Hi, Im wondering if its possible to have an image visible in the description field for an incident? When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with...
I am doing a relationship related list and want to exclude the current incident I'm on. How would I go about doing this?
How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. For a note , the existing OOB preserve and exclude option ...
Hi community, I am using rest message to post attachments to 3rd party tool, Im using setRequestbodyfromattachment(attacment_sysId); but ECC queue is returning "post request body is missing content" error.If I use base64 code as a body it is working...
I have a big file in sys_attachments that I am trying to retrieve with a REST API call to the Attachment API. The file is 279MB I increased the API Attachment Request timeout from the default 60 seconds to 360s just to allow this file going out. Howe...
Hi, I'm looking for a way to auto map matching field between two tables (Source and Target) without doing it manually. I want to create a scheduled transformation that automatically maps the matching fields. Is this possible through script or other m...
If you look at the table definition of the [cmdb_ci] table in Geneva or Helsinki, it appears to be an extension of the [cmdb] table. However, TableUtils seem to have a different view on this matter or rather some doubts about the relationship between...
Hello, I'm trying to add some scripting to a catalog task created by a hardware catalog item's workflow. I would like the catalog task to be assigned to an individual based on the task's associated computer > scope data (a reference table used to mar...
Hi, I have two forms as mentioned below 1. SIM 2.Company phone I have return the below client script to populate assigned to information from company phone table in SIM form, when phone number field is populated and it is working fine. I want the hel...
I need to sync data between 2 prod instances with same sys_id in both the instances.What is the best possible option to do that.
Is there a way to read the variable from variable editor defined on incident on update or insert business rule?
Hi, when using the CMDBTransformUtil in onBefore scripts to identify CI's I need to understand how it processes the CMDB. I've tested the 'Identification Simulation Tool' and it seems like the IRE process only CI Classes 'higher' then the class addre...
Hi Experts, Anyone knows how to adjust the line height of an html field I want to fix the line spacing to 1.5 i.e. Line height attribute in CSS however not sure how to do it on text field of knowledge article
Hi all,seeing some odd behavior from my script within an assignment rule. What I need is, if the current user's region is "NA" then it executes that part of the script, and if it's not "NA", then for it to call the script include at the bottom of t...
We have a data archive of Change Requests. Some of those CRs have NERC sensitive data that can only be viewed by NERC CIP authorized users of the system. Is it possible to restrict the ability to view the NERC sensitive, archived CRs to authorized us...
