Hi there,We recently upgraded our ServiceNow from Fuji to Helsinki, and have lost the ability to edit a metadata field of multiple knowledge records from the List view of a knowledge base. eg., change the "Author" of several knowledge records at on...
Hi Everyone,When using the OOB Cancel UI Action on the sc_request, it cancels the Request, closes sc_req_items, closes, tasks, and cancels workflows. My question is, what code is specifically closing the sc_tasks? I've been poking around for a bi...
Hi GuysIs there any way I can change the font size of the questions of the record producers, like the multiple questions?Regards
I am currently building a CMDB primarily focused on assets in the form of application services. As far as the structure is concerned, I am struggling with determining how the application service and its dependencies should be laid out. Currently, I...
Hi guys,May you can give me some advice. I have a record producer, with a Short description field, then some another (5-6) variables below, I use 1 column layout.First, I do not want the knowledge result at the end of the form, so I moved context mac...
I have a Catalog item when I try to set it's price under Maintain items, it doesn't reflect once I open the catalog item. The price always shows zero. Thoughts?
I am trying to set up some short bullet lists within each category description field under the Service Catalog. My issue is it displays any HTML tag as plain text. From what I have found, ServiceNow doesn't support HTML in this field. Is there anyone...
Hi !I've a question. I've actually an item with a variable of type "List Collector", which references a table. I use a list collector because I need to pick one or various records. I've added on the variable the attribute "glide_list" to make the var...
Hi, I have some problem with Catalog Task.I have a variable test from a catalog item where I passed it to the catalog task.When I changed the value of test, it reflects in the requested item that it has been changed.But in the workflow, I doesn't cap...
I have tried adding ACLs to every single table with "knowledge" in the name but to no avail. Basically, what I am trying to prevent is when certain users click on the KB icon, they can then click "Home" and get a full list of available KB articles....
I am stuck in a issue that seems or should be simple, but I can ´t figure out so far.When I design a Catalog Item, there are two related lists, "Approved By" which I understand is meant to set a specific user as default approver to this Catalog Item ...
Hello Everybody,How could I read the list of servers from the attached excel spreadsheet and add it to the (affected ci table available as a related list in change), the intent is to bulk upload the data of affected CI's from a spread sheet --> verif...
We have a client script which removes few options from a select box variable.This used to work perfectly fine on my catalog item.But today I exposed it to run on my fulfilment task form, and the same script is not working.How do I make g_form.removeO...
Hi all,I have created some catalog items. Since Most of them use the same variables , I have created a variable set. I want to hide a field for some of these items so I created a UI Policy on a variable set and in the catalog conditions I have mentio...
I cannot figure out how to change the compose email to auto fill the to field instead of the CC field?
