Hi All,I am creating an ACL to restrict a user with a custom role to access and update Incident records.I have tried to create a Read ACL rule with the following configurations:However, if i tried to impersonate a user with a 'bu_itil' role, those 3 ...
I haven't been able to figure out why someone would use underscores to tie keywords together into a single phrase. I assumed doing so would require an exact match in the search such as using double quotes in a Google search. We are using v3.There was...
Use Case details: I want to present a list of a user's active tickets on the Service Portal. These 'tickets' are records in tables extended from the task table, but also will include records from a few custom applications that were not extend...
Hello,I recently domain separated the Schedule jobs / Scheduled reports table in our dev instance and raised a question to ServiceNow HI regarding an error that I was presented which resolved itself.It would appear that there aren't any issues and th...
Hi Is there a way in the Task List view i can show if the SLA has been breached
I need to have assistance in fixing 26 records.I recently deleted some CI records and used the 'Deleted records plugin' to bring them back (undelete them).However I have some records that didn't get back to asset records.. 'relate'Can somebody tell m...
In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...
Can the $vtb.do page be modified to add hyperlink so customers can easily get back to our service portal home page. For fulfillers who access via fulfiller view no big issues. I added a menu item within the "SP Config Menu" at the top within serv...
Hi,I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands f...
Hi!I need to change(translate) the 'Estimated completion' title text but it is not possible to modify anything in the Body HTML template.Then I cloned the widget and was able to modify the text.But then in the Service Portal Page Designer I was not a...
Hi everyone,I am working on creating roughly 1500 CIs in the "Communications Devices" table, cmdb_ci_comm. I've run into an issue with the Transform, and I'd appreciate any advice you may be able to provide.My Transform Map looks like this:I need Ser...
Hi,on existing incident records, worknotes have a yellow bar on the left side to distinguish them from additional comments.But on new records, the field is NOT color marked.In my DEVELOPER Instance the fields are not equal on new and active as well, ...
Hello,If I select SLA timezone as CET and I opened a INC in between March - October then SLAs start measuring time according to CEST timezone or not?If not then how can i add timezone as CEST?
Hi,I want to display sys_user table in the Field type 'List', on the form. So that users be seen by names and can be select.However I want to display ONLY ITIL group members. But the filter will not work as I can not access sys_user_grmember and fi...
Hi!Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?The document should be just a guide line for CMDB designers how CMDB should look like at the ...