Forum Posts
New London Custom URLs
My organization is going to need to rebrand in the next few months, and with this rebranding we will be required to update the URL for our instances to a new name. For example, we are currently on abc.service-now.com. We will need to rebrand to 123...
Links to KB Artilces not working
We were sending out an e-mail to staff about a new process, we included a link to a new KB article created to help with this change. When staff try to access this link, they are getting "Article not found". The article can be found in the ServiceNo...
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal.
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal. Our service portal is having string value as "eos". But when the incident card's incident number link is clicked it is taking me to "https://cdmsmi...
Resolved! Reading Node Log File Browser Entries
Hi Experts, In the node logs, what does the number highlighted in green below represent? I see each node log entry has a number in brackets after the timestamp. 2019-04-02 22:36:26 (406) Default-thread-12 SYSTEM txid=c2f47a56bb84 Logging event: SNC.A...
Resolved! What is the difference between a Knowledge Base Owner and Knowledge Base Manager?
I haven't been able to find documentation or see functionality to explain the difference in the two roles, that would help us determine who is the best fit for which role.
what is phase 1 and phase 2 in jelly.
Hi all, can anyone explain me the step in phase1 and phase2 in jelly. or what is difference bet them.
Can't Open Record when clicked on
I have an issue when i click on Open Record button. It work fine with my dev instance but it's not working when i import in another instance(It works successfully when i click and open in a new tab) I realized that the url of import instance also h...
Resolved! In Flow Designer, could I use a condition - If record exist
Good day, I am trying to create a Flow Designer so that when a user is added as a Group Manager it will automatically assign rota_admin role. However, I want to check first if the Group Manager already has the role, if so no action is needed, otherw...
Resolved! Explanation for CMDB relationship between Server and Database?
Hello,Can someone help with business case and example to understand below two type of relationships between Server and DatabaseAlso, I am confused between the CMDB class "Database Servers" and "Database Instance" since I am not sure what exactly data...
Resolved! Can't get notifications to fire for scoped application
I am building a scoped application and need to have the application generate email notifications at specific points in the workflow. So far I have tried configuring the triggers in the notification itself, triggering the notification via an event (f...
Is there a way to auto fill fields in a survey?
We have a survey that captures several different fields about the logged-in user. Is there a way to auto populate these fields with the logged-in user's details that are already in the system?
Resolved! Order Guide: Choose Options Button
On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...
Attaching inbound email to ticket in .msg format
We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...
What is the Service_Task table used for
Hello, Does anyone know what the Service_task table is used for? We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC. I would rather use this then create a custom app since al...
