Service Catalog view
How do I get this view of Service Catalog, with Items being displayed on the main page under category as shown below:
Forum Posts
Resolved! Bundles and Service Catalog
Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...
Resolved! Available for group in catalog item not working
I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not. I have users in the Change Request Cre...
Resolved! How many days an item remains in cart?
Hi All,After adding a catalog item in cart, how many days does it remains in the cart?
REST API query for business services
We have 'VDI' business services and all CI's and all CI relationship related to this services. I need to get the Correct query REST API for this service 'VDI' , so that all CIs & relationship (cmdb_ci and cmdb_rel_ci) for service will be linked to 3r...
Resolved! How do i see what updates were made to knowledge articles
Hi there. I hope you can help me. We've recently moved from Eureka to Geneva and therefore Knowledge v3. My challenge is, if a knowledge manager updates an existing article in a knowledge base that requires approval, how does the approver know what u...
Resolved! Report on records not being referenced
Hello all,Like always, I apologies if this has been asked and answered elsewhere. I have searched for an answer but wasn't able to find anything similar.To simplify my question lets assume there are two standalone tables;u_table_a - A simple table, h...
Some users are not able to see catalog items because they dont have itil roles ... we can not directly give the itil roles... can anyone knows which training nee d to complete...
Some users are not able to see catalog items because they dont have itil roles ... we can not directly give the itil roles... can anyone knows which training nee d to complete...
Avoiding Knowledge articles attach option to add contents to Incidents
Hi All,We have enabled Contextual Search on the incident form for the user to view the list of knowledge articles based on the short description on the incident. The contextual search functionality is working as expected. The requirement is on clicki...
Resolved! GlideSysAttachment.copy isn't working
Hi Guys,I am not sure why but GlideSysAttachment.copy isn't working for me. There is a requirement where I need to copy the attachment of a requested item into a catalog task for a specific catalog items and this isn't working. I already tried using ...
Where does Discovery gets the value for Printer Name?
I have inherited Discovery at my shop. I am trying to determine where mid_server gets the value for a printer's name. Some printers seem to have a value from the device (such as AFICIO MP 4001) and some have the "real" name that we use for our printe...
Ticket Auto Dispatch
Hello ,Is Ticket Auto Dispatch is possible through service now ? If I would like to know how to perform Ticket Auto Dispatch that in service now .Your inputs would be highly appreciated.Thank You,
Resolved! Approving Table Name
I required the table name of approving item see below i used this code to know the category of service catalog if (current.document_id.cat_item.category=="b1ff3f670f66420047a05d78a1050e5e") answer = true;else answer = false;
setMandatory is not working in my onchange script
This my onChange Client script that makes the comment field mandatory if correct state is selected.My problem is that if i select state(1,2,4) the comment field will become mandatory and I select state(3), it wont become mandatory.Could you help me...
how to add approver in workflow depending on selection of user of a field
how to add approver in workflow depending on selection of user for a field like lookup select box?