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Resolved! Close GlideModal from Angular/SP Page within it

Hello everyone, the constellation I am trying to make working is the following:  - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...

yevgeniypro by Tera Contributor
  • 2034 Views
  • 2 replies
  • 5 helpfuls

Dealing with email replies

We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue.   Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange.   Our clie...

quentin_cobb by Kilo Contributor
  • 8505 Views
  • 9 replies
  • 0 helpfuls

Resolved! Field not visible when impersonating.

Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...

Alok21 by Giga Expert
  • 1825 Views
  • 4 replies
  • 2 helpfuls

Clone Roles

Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ?  Thank you.

moncef by Tera Contributor
  • 1617 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is there way (public API preferably) to fetch list of CI's related to application service (like "List CIs" link behavior on business service display page)?

Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...

Pratiksha7 by Kilo Contributor
  • 4326 Views
  • 5 replies
  • 1 helpfuls

Chat Alerts and Increasing Sound ....

Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk.     Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...

persephone by Kilo Explorer
  • 2969 Views
  • 5 replies
  • 0 helpfuls

Resolved! Two Modules of type List of Records for same table, how do I get them to display different list view, say default_view and processed_view?

I have two Modules of type List of Records for the same table.  Module one, let say Open, shows the list view for the default_list.  Module two, lets say Processed, show the list view for processed_view.  How can I accomplish this without the user ch...

Gus Navas by Giga Expert
  • 1386 Views
  • 3 replies
  • 0 helpfuls

Resolved! What does this mean? "Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this update"

Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home.     Merely a menu item to take you back ...

Ken24 by Giga Expert
  • 13980 Views
  • 3 replies
  • 1 helpfuls

Resolved! Is there a simple way to purge cmdb_ci_computer?

Does anyone have a shortcut/quick and easy way to purge a table in CMDB? I am trying to purge cmdb_ci_computer (in a non-Production instance) and it is hitting a timeout if I do it from the front-end. I have tried: - Deleting all records in the table...

tchaikin by Giga Expert
  • 1358 Views
  • 3 replies
  • 5 helpfuls