Dear all, I get a weird question on the workflow attached method in a practice guide. It is mentioned that service catalog work flow can be attached in 3 ways : - manually on the catalog item form - Automatically based on conditions - Automatically i...
Just wanting to get some use cases of how everyone is using the owner and manager fields on CIs. When you hover over owner it states - Business Manager When you hove over manager it states - IT Manager I've not found specific docs about the uses eit...
Dear all, I am actually learning service now and comes to some point in test question of SLA, OLA and UC where they gets configured. Answer was in SLM menu (Service Level managment) What is OLA and UC anacronym stand for ? regrds
I have set-up the Compliance in CMDB Health Dashboard for Windows and Linux Servers( both Physical and Virtual), and ran the scheduled job for Compliance. The Compliance Scorecard displays as 60/24359. The percentage is shown as 99% Can you please h...
i do not see IST time zone when i go to user's profile. How do I add IST timezone in service now so that i can select it for user profile ?
Dear all, I am just studying ServiceNow and I have seen in different document when going to database structure, that when designing a One to many relationship between 2 tables a field type of Glide List, or Document ID and Reference can be used for t...
When an inbound email reaches the Production instance, an Inbound Action will read the email headers, body, etc. and fill out an initial record. For my instances, any text within the body of the email is transferred to the Description field of the re...
We have an 'Impact' field on our Incident form that defaults to 'Moderate' for all submitted tickets. How can I override this value for tickets that are submitted with a Category of 'Network'? We would like tickets with this category to be 'High' p...
I currently have a select box variable with no actual "choices" defined. On the catalog item (submission) form, a catalog client script dynamically adds options when the page loads. Once the form is submitted, the database stores the selected text va...
Dear all, I am learning nfrom scratch the Service now platform as I am totaly new for it. I come to a point about workflow process for exemple in an order processing task. At one point of the Self pack fundamental training a chapter is explaining Wor...
Hi, thereI have an URL in an 'Annotation' on a form, which opens another web site in a new window/tab. I wish to append a parameter to the URL so that it opens the target web site with a string in a search field on that site automatically. Here below...
Hello everyone, the constellation I am trying to make working is the following: - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...
We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue. Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange. Our clie...
I am trying to set up Test Management. According to the documentation, only the role of tm_tester or tm_test_manager is required. However, users with these roles cannot see or do any updates to test plans or cases unless they also have the ITIL r...
Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...
