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‎02-23-2016 06:17 PM
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?
Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.
Thanks and Best Regards,
Tadz
Solved! Go to Solution.
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‎02-23-2016 11:45 PM
Hi Cris,
As Brad said in the above reply " First you need to create new event, Then create a email notification with when to Send condition like when event triggered, and in the same notification in template filed select your template. Please refer below links.
Events and Email Notification - ServiceNow Wiki
Email Notifications - ServiceNow Wiki

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‎02-23-2016 06:54 PM
I think the best practice for sending a notification from a workflow is to use a create event activity combined with a notification. This allows you to manage all of your notifications in the same place as well as utilize things like templates and mail scripts.

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‎02-23-2016 10:41 PM
Thank you Brad, But right now I don't know how to implement that. I'm still searching or trying for that.
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‎02-23-2016 11:45 PM
Hi Cris,
As Brad said in the above reply " First you need to create new event, Then create a email notification with when to Send condition like when event triggered, and in the same notification in template filed select your template. Please refer below links.
Events and Email Notification - ServiceNow Wiki
Email Notifications - ServiceNow Wiki

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‎02-23-2016 11:49 PM
Thank you Malluri and Brad