workflow notification using email template

Tadz
Tera Guru
Tera Guru

Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?

Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.

Thanks and Best Regards,

Tadz

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi Cris,



As Brad said in the above reply " First you need to create new event, Then create a email notification with when to Send   condition like when event triggered, and in the same notification in   template filed select your template. Please refer below links.



Events and Email Notification - ServiceNow Wiki



Email Notifications - ServiceNow Wiki


View solution in original post

4 REPLIES 4

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I think the best practice for sending a notification from a workflow is to use a create event activity combined with a notification. This allows you to manage all of your notifications in the same place as well as utilize things like templates and mail scripts.


Thank you Brad, But right now I don't know how to implement that. I'm still searching or trying for that.


Community Alums
Not applicable

Hi Cris,



As Brad said in the above reply " First you need to create new event, Then create a email notification with when to Send   condition like when event triggered, and in the same notification in   template filed select your template. Please refer below links.



Events and Email Notification - ServiceNow Wiki



Email Notifications - ServiceNow Wiki


Thank you Malluri and Brad