I have created a custom table. I have created a separate role for this custom table. and assigned that role to particular group eg: network team. The custom table should be visible/editable/deleted only by network team. When I impersonate with the ne...
Hi, we are using kingston version. i am not able to find the cmdb_ci_workstation_pc(workstation pc) class in cmdb. This is an extension of class personal computer. can any one suggest me that what plugin is needed to get this class. Regards, Rajash...
How can I report on incident response times? I am looking to create a report which we can run every couple of months to review the initial response times for our different teams. Any advice on what conditions can be used if any? By initial respons...
Hi everyone. Ok, so I have this problem I'd love some input on how to solve: Depending on which assignment group is chosen, certain categories become available.Depending on which category, certain subcategories become available. So far so good, that'...
We have an 'Escalation' field on our incident table, which I presume calculates the length of time the incident has been active. It automatically changes from Normal, Moderate, High, and Overdue. I cannot find where the rules are set-up for these es...
Hi Folks I am trying to create an Automated Test ( ATF ) to validate a negative assertion by writing a script. As a means to test this out first and simplify it, I am creating a Fix Script first before I move onto the ATF part. Here's the general log...
Our situation is this.I have a user who is entering ASSET records manually and a CI is created for each ASSET record.Let's say it's for a system named LapTop1. Initially, LapTop1 is placed in a storeroom, but eventually it is assigned to a person.T...
Hello, I have a REST Message that when called from a Workflow, escapes special characters. When I run a test directly from the HTTP Method (by clicking the 'Test' UI Action and manually setting the variables), it works fine and creates this record:...
Does anyone know the retention history for System Policy --> Event Log? I was trying to look back for failed login attempts, but it appears to only go back a week or so.Thanks,-Tyson
Hi There!! Please help!! I need to fetch the incident data for the below requirement: Incident opened for me(caller is dynamic)Incident belongs to my company But when I am giving the URL in the menus item data is not getting displayed in the portal ...
I have a notification email script that works great in the Global application. I'm unable to get it in my custom application though. The email script adds and displays all variables from a record producer within a sent email. Below are things I have...
Is there any way to call the SLA and create task sla's. (or otherway). How to call the sla's in business rule.
We have an issue where we will have ELEVEN languages for end users (not ITIL users, who will use English), and possibly more languages in the future. The workable proposals by b-rad and Chuck to create a language version of each end-user email, a mat...
During the Jakarta upgrade, the CMDB table goes through a migration process that converts its hierarchy model from TPC, Table per Class, to TPP, Table per Partition. I looked @ https://community.servicenow.com/community?id=community_blog&sys_id=64bc6...
I discovered that when we have a published article and I set a Can Read User Criteria record on it and re-publish it, only the newly published version has the "Can Read" restriction. This seems very faulty to me. If a KB article is going to be locked...
