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Resolved! Keyword Filter

Looking for an explanation on why filtering a task list using "keyword" would produce completely different results then filtering text within a Variable. Using Keyword It only returns 2 of the 27 matching Tasks. Below are two queries I'm using:Using ...

scottparry by Kilo Expert
  • 3425 Views
  • 7 replies
  • 0 helpfuls

Service Catalog Items vs Vendor Catalog Items

My understanding is that Vendor Items are published to the Product Catalog. When published to the Product Catalog, it also gets published to the Service Catalog.In the data published, the price is included.What if the Vendor Item price is changed?I s...

jarleaase by Kilo Contributor
  • 2389 Views
  • 4 replies
  • 2 helpfuls

allow itil users to use service portal

Current our Service Portal login only allows ESS users to view the portal page.   When an ITIL user logs in, they are directed to the Thick Client.   How can we make the Service Portal page available to ALL users?

lisac by Giga Contributor
  • 2752 Views
  • 9 replies
  • 2 helpfuls

Resolved! schema map properties

Can anyone explain what is exact difference between below schema map properties in   servicenow   with examples .Referenced Referenced byExtended Extended By .

GlideDialogWindow destroy()

Hi. I would like to use a UI page to let a user submit a few fields on an Incident ticket that, on submission, would create a dozen incident alerts for various teams based on the fields they filled in. I don't want to modify the incident table since ...

Is it possible to format string fields

Hi I have a string field called phone number in a custom application. Im trying to figure out if you can format the field for phone numbers ex. phone number:     -     - but when I add this on a template or a default value it returns nothing and the ...

austiin by Giga Contributor
  • 2086 Views
  • 3 replies
  • 0 helpfuls

Linking one KB article to another KB article

I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability? The only thing I found was attaching an external file to the KB article and I ha...

bgrigsby by Kilo Contributor
  • 10571 Views
  • 7 replies
  • 4 helpfuls