When we send an email with txt attachment to SNOW, it processes the email in the inbound email actions like below. It finally stops at Create Incident for BULL Monitoring'. Strangely it is reported as 'Skipping', while the incident is actually create...
Hi,I have a test instance where I do not want to enable any mailboxes and flood user inbox. Instead of enabling any mailbox is there any way to test inbound email action in ServiceNow? Like creating a record in any email form which will serve the pur...
Dear Community,We have several customers with different ADFS (for SSO purpose) over single instance. Is it possible to configure that when user enters on instance there will be login page where user will choose specific IdP and will be redirected to ...
Hey Team!I've got an instance where we have ACLs that restrict access to the Request Record under certain circumstances (when a request was created from a particular order guide type).The ACL restrictions explicitly exclude impersonation, and it mean...
Hi there, looking for a bit of help with a script include.I have two arrays array1 and array2array1 contains a list of reserved items (item1, item6, item8, item15)array2 contains all items (item1,item2, item3, item4, item5, item6, item7, item8, item9...
I've been doing some poking around trying to decide:1) If there is a correct answer at all2) Pros/Cons of using Knowledge management or Managed Documents in conjunction with Knowledge articles3) Does SN really even care which of these you use?I came ...
Hello,I'm having a strange issue:I have created a data source with FTP file retrieval method and put all the data required to connect to it (please see below)The file is there, the user is present on the server and has the rights to access the file I...
A colleague is trying to add a black horizontal line or bar to a knowledge article using the HTML editor. The legacy editor had the "insert horizontal line" button but we don't seem to have that in Jakarta patch 3 (maybe if we change the glide.ui.htm...
Can you create a hyper link within a Knowledge article to reference another section within the article?Example: If I was to create a table of contents at the top of the KB. Can I hyer link the sections?
Hi - I would like to find out if there is any documentation/Literature that contains descriptions/definitions of technology that is covered by a specific class or subclass.
HelloIs needed to track some devices as keyboards or mouse as CI assigned for computers. we already have working Discovery, the computers are classified as CI in the CMDB, my question is:Exists any way to track the devices like mouses or keyboards as...
Hi, I want some value to be fetched from a table & display them as check-box in a catalog item.Thanks in advance
Hello allI am complete newbie to any type of automation as well as PowerShell.We run Service Now at my place of work and I'd like to try and automate the creation of a change request.It's something I do fairly regularly and learning to automate it wo...
Is there a way to apply a default filter for any CMDB table that a user navigates to? We are using Status (install_status) to track CI retirement, but we are getting a lot of new users who are coming to consume the data, and I keep getting question...
I am trying to set the default UI version to 16 for all users. I am going to the settings icon and clocking the "Switch to UI 16" button. It only seems to be taking effect on my instance though. If I impersonate other users, they are still on UI 15. ...
