I am having a requirement where i have to get the field values and show it in Catalog item when the requestingfor field is changed. I wrote a client script and querying the data from User table for the user in requestingfor field. How ever there is a...
I have many, many change requests whose state is closed yet active = true. Can the active be made to false?
Hi,Please suggest me how to add a URL in notifications.
Hello,How can you configure manual approval for request workflows ?In workflow editor, I see that there is an approval core activity called "Manual approvals".Do we have to use this ? How does it works ?My client wants to fill up manually an approver...
Is there a way to determine what tables we are using and if so can we get the schema maps for the tables? I know I can go to individual tables and click "Show Schema Map" but I was wondering if there are any other options. Thanks.
Hi, I need to my colleague to export list of table that can be used into CMB (aka cmdb_ci_xxxxx)all are visible in "Tables & Columns" but can't export list name of tables ;(the last question i get is "how can i manage certificate into CMDB (the idea...
Hello Experts,I have a requirement to list the number of Surveys to be taken by the logged in user on the Header part of Service Portal. Please refer the below picture.I have modified the OOB Header menu with the new menu item which brings all the pe...
Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing upThey are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appea...
I am having an issue with an OOB homepage in all our environments (dev, test, prod); trying to open Web API Usage Overview.An error message appears when opening them claiming "Unable to find table: homepage_grid"This issue has been noted before in th...
1 - Symptoms/Behavior : Can't translate the language choosen by the widget "language switch" without altering the sys_languages table. Can't duplicate the sys_language table to have french labels either. Can't translate the sys_languages table's lang...
I am attempting to import CSV manually and am having trouble. I will eventually want to do a scheduled import but I figured for the time being I will create a transform map and test it out manually. I have used the import set application a lot import...
Hi,I have created a catalog item which has a list variable. This list variable is used to select users from the user table.What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.Attempts d...
Hello I need some help in writing the onsubmit client script ,thanks in advance Requirement is if the user enters greater than 24 in hrs field it should not allow the user to save the value and should throw an error the on submit script which i tri...
We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.I created a before update business rule that sets active = true but something is preventing that change from happening.I have a lin...
Hello Guys,Have anybody idea why is this padlock icon before the attachment?Thank you,Lilla
