Hello Experts,We are working on a way to figure out to build a condition.For a string value we need to check whether it contains space. We are trying to do the same in condition builder like "short_descriptionCONTAINS<space>" but we failed.Is there a...
There's a setting that can be activated that will allow a user to send an email from a record in a table. Clicking it opens a new window:We have a request to populate the "To" field with the email associated with the caller ID field on this record. T...
I have a user that has access to the cmdb_ci tables - read, write, create.... but when they go to try to run a report on the table, it doesn't show in the list. I went through all the ACLs, and there is nothing in there that would stop from from read...
I want to use an onSubmit catalog client script to call a script include to insert a new user record in the sys_user table.I am having trouble with the sysparm part of the script in the client script and how to "pass" the values I want to sent to the...
I installed the service portal plugin (com.glide.service-portal.esm) on our non-production yesterday.I was branding and designing the 'service portal' page, and subsequentaly deleted the containers, rows, and widgets.As this is on non-production I wo...
I am facing an error .... Character reference "" is an invalid XML character. ..... while accessing an article in Knowledge Management in Geneva .... Can some one suggest me on what exactly does this error points to ...
Hi everyone,I used "Ticket Conversation" widget in the Ticket Form on Service PortalIt is all OOTBWhen a user add an attachment to an Incident, no notification on ITIL user are triggered, nor Business RuleIndeed, there is no filter condition of type ...
Hi guys, when using a variable like a "Select Box" I can retrieve with a SWITCH into a workflow all the choices available...But while using this SWITCH function with a Yes / No variable type, it does not list automatically Yes, No as possibilities.....
I'm developing workflows that utilize sub workflows for our standard approval processes. The documentation online indicates I should see an "edit inputs" once I check out my workflow, but this is not an option. How do I get edit inputs to show?
How is service portfolio management licensed? or is it included in ITSM?
Hi all,I'm creating a form for new hires, and on the form I want to have 2 fields where the user enters the new employee's ID #. The intention of the 2nd field is to ensure that they enter the number correctly, much like when you have to repeat an ...
We want to have a set of trusted domains so that emails from other domains will be ignored but we don't want ServiceNow to create new users when user is from trusted domain and does not exist.
So how to do it?
changes(), changesTo(), changesFrom() working in async BR when added in condition field of the BR. Is this an expected behaviour?
We are on Istanbul, and have a lot of KB articles that refer and link to other articles. We also have a lot of users that email links to articles to other users.We noticed recently that when an article is Retired, it is still accessible through the...
