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Survey inside Service Portal Page

Hello Experts,I have a requirement to list the number of Surveys to be taken by the logged in user on the Header part of Service Portal. Please refer the below picture.I have modified the OOB Header menu with the new menu item which brings all the pe...

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Service Portal - Knowledge ratings

Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing upThey are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appea...

Unable to find table: homepage_grid

I am having an issue with an OOB homepage in all our environments (dev, test, prod); trying to open Web API Usage Overview.An error message appears when opening them claiming "Unable to find table: homepage_grid"This issue has been noted before in th...

felladin by Tera Guru
  • 2927 Views
  • 7 replies
  • 6 helpfuls

Redirect to self on List View from button

Hi,Here is what I'm trying to achieve. In the App Navigator I have an application with a few modules. Each of the modules, when clicked, render a list view of a table with certain filters/groupings applied. In the list view I can check one or many re...

gavinparkes by Tera Contributor
  • 1287 Views
  • 1 replies
  • 0 helpfuls

Importing CSV Manually

I am attempting to import CSV manually and am having trouble. I will eventually want to do a scheduled import but I figured for the time being I will create a transform map and test it out manually. I have used the import set application a lot import...

tbalestreri3 by Mega Contributor
  • 5419 Views
  • 6 replies
  • 1 helpfuls

Create multiple tasks for one catalog item

Hi,I have created a catalog item which has a list variable. This list variable is used to select users from the user table.What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.Attempts d...

dibeenapearl by Giga Contributor
  • 3181 Views
  • 10 replies
  • 1 helpfuls

How to add a new closed state

We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.I created a before update business rule that sets active = true but something is preventing that change from happening.I have a lin...

e_wilber by Tera Guru
  • 3755 Views
  • 2 replies
  • 0 helpfuls

Resolved! reverting changes in an update set

Hi all,is it possible to simply take an update set (and all the changes made in it) and basically throw it away?   I was given some requirements and got started in an update set on our DEV instance.   Now those requirements are being canceled, but I'...

Scripted Filters in Scoped Applications

Here's what I want to do: Setup a definition in the CAB Workbench tool that shows me all the High Risk CRQs that are Pending Approval from the CAB.   We don't have a specific status for this, or any flag on the record that indicates that the CAB appr...

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Sabrina10 by Kilo Guru
  • 2190 Views
  • 7 replies
  • 0 helpfuls