ServiceNow AI Platform forum

Work around to give Read access to CI Class Manager ?

I know Out of the box, the only admin has access to CI Class manager but is there any workaround we can grant Access to this module to non-admin users?

Using SN to document and manage exceptions of various types.

Hi,First time submitting a question and somewhat new to service now terminology and capabilities.I am wondering if anyone has devised a way to leverage service now to capture exceptions of various types. Ideally a process that might be leveraged by a...

The Currency in the Self Service Portal always shows up in Rupees? I tried to change using Locale and as well as from my profile..

Hi Experts,The Currency in the Self Service Portal always shows up in Rupees? I tried to change using Locale and as well as from my profile..Let me explain I have added a new Catalog Item for Corporate Mobile request which is completely driven by Loo...

Resolved! I want to call a external REST Service with out using the REST Message of ServiceNow. I need to call rest using client script. So the loggedin user's authuneticity should be used in for REST autorization.

I know calling a REST Api using REST Message API from Server Script using basic autorizaton model.But the client specific requirement is, we should call the REST from client side (from service portal widget) and logged in user's authenticity need to ...

Resolved! Assigning a Group to a CI instead of a single user

Hello all,I was curious if there is a simple way to, instead of having CIs relate to a single user, if they would relate to a group.My thought process is that if there is a service disruption and an incident is logged against ServerXYZ or BusinessSer...

Can guest user access a public knowledge article without login into SSO authenticated instance?

Hi Team,Can a guest user access a public knowledge article or a knowledge base .?If I try to access the for particular article directly trough URL, it is asking for SSO login?Any Idea or suggestion will help me a lot.We are on Helsinki.Thanks.Devel...

link to record in email notification creates new record

Hi all,I have been left debugging an app implemented on our previous SME's last day and have run out of places to look based on my limited knowledge for the following problem.The link to a specific record included in email notifications to the subm...

Resolved! Error during insert of sys_user_group

How do I find out why there was an error importing my groups from AD. I got most of them but there are still a bunch that created errors. But all I see in the logs is "Error during insert of sys_user_group (groupnamegoeshere)" with no more inform...

Knowledge approvals not showing under My Approvals?

I just noticed our Knowledge approvals aren't showing under our My Approvals link. There isn't any special filters on My Approvals that aren't OOB.Our approvers are receiving emails saying they have an approval request but they can't see it from the ...

Resolved! SSO Logout Issue - Security Constraints prevent access to page

Hello everyone! I am facing a "Security Constraints prevent access to requested page" issue when I try to log out from my instance. This was working fine in Geneva but creating issues when upgrading to Istanbul Patch 6. The environment has SSO config...

Email hyperlinks redirect to Service Portal login

In our project we are using Azure AD as our SSO-provider.What I cant make working is redirecting email hyperlinks to the Service Portal login page in order to do an external login if the user does not have a SSO-session.I have modified the hyperlinks...

Deleting Incident SLA

What is the best method for manually deleting a SLA on a task? I'd like to do the following. For INC0001234 in the related list, the incident SLA tab has two running SLAs . For this specific incident I want to remove/delete the two running SLAs...

Resolved! If script in a workflow to check if list collector is empty

I am trying to use an ifscript to check if a list collector selected values is empty or not. If it's not empty, I will generate tasks based on the selection.Right now my script looks like this but I see a warning:

Show update sets for non admins

I am using UI16 on Istanbul. I am trying to get workflow editors work to be captured in an update set but not give them the admin role.Following the instructions here - Grant access to the Update Set Picker - I have created a new role and added it to...

List view search greyed out.

Hey, I have a list view that I created and for some reason I can't search policy numbers or license number fields on the snippet attached the fields themselves are Type: Lists any idea on why they are greyed out?

Forum Posts

Work around to give Read access to CI Class Manager ?

Using SN to document and manage exceptions of various types.

The Currency in the Self Service Portal always shows up in Rupees? I tried to change using Locale and as well as from my profile..

Resolved! I want to call a external REST Service with out using the REST Message of ServiceNow. I need to call rest using client script. So the loggedin user's authuneticity should be used in for REST autorization.

Resolved! Assigning a Group to a CI instead of a single user

Can guest user access a public knowledge article without login into SSO authenticated instance?

link to record in email notification creates new record

Resolved! Error during insert of sys_user_group

Knowledge approvals not showing under My Approvals?

Resolved! SSO Logout Issue - Security Constraints prevent access to page

Email hyperlinks redirect to Service Portal login

Deleting Incident SLA

Resolved! If script in a workflow to check if list collector is empty

Show update sets for non admins

List view search greyed out.

List edit on VITs (sn_vul_vulnerable_item)

Nested email layouts

Getting Customers Off the Ground with Knowledge Ma...

Discussion: Governance-first end-to-end automation...

Pricing for IT Operations Management Visibility - ...

More Information text on RP is not aligned properl...

Restricted Caller Access privilege

What does ServiceNow count in Integration Hub tran...

Merging completed update sets

ServiceNOW Studio not visible under App Engine in ...

Have any one experienced any issue with enabling t...

Refernce qualifier not working

Help creating report or dashboard using javascript...

Catalog Builder Dashboard-remove option on Dashboa...

instancename@service-now.com is available in Zuric...