Resolved! How to get current catalog item's category name or id?
Is there a way to get the current catalog item's category using catalog client script?. Thanks in advance.
Forum Posts
IT Help Desk Ticket automation
Hello All,How the IT Help Desk Ticket automation works in Servicenow?Is there any workflow diagram?
Resolved! max row count for one list view (Knowledge Base)
I wanted to know if you can set the max row count for a Knowledge Base list to 100? I know you can set it as a personalize per person but that makes all the list to max 100. Thanks
Enabling a Plugin... do you need to use Update Sets?
I tried to enable a Plugin in my Dev environment while having an update set open.It didn't record any changes.Is a plugin something that I can just turn on in live without using Update sets at all? Or did I miss something?Thanks!
Resolved! SC_REQ_ITEM Approval Emails
Hi Community,I am struggling to get an approval email to include the options for the catalog request items.I found: http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items <mail_script> template.print("Summary o...
Datasets in CMDB
Hello,Do we have a concept of datasets in ServiceNow CMDB like BMC Atrium CMDB? I wanted to bring in some CIs but do not want them to be merged to the production system until I check and confirm the CIs are valid and correct.How you guys are managing...
Using Knowledge for a Glossary of Terms
Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...
Resolved! Self-Service - Layering content over an image
Hello all, I'm in the process of customizing my company's self service portal and am having trouble understanding how to layer a portal menu over an image. Under the header is an image I created as a dynamic block. -- And here is the lower section ...
How to fetch input hidden value into jelly script??
Hi,I have an input hidden field <input type="hidden" id="mytext" value="dummy" />I want to fetch the value into jelly tag.I tried this :<g:evaluate var="jvar_notes_text" expression ="RP.getWindowProperties().get('mytext')" />Then i printed the vari...
Large Data Exports (CSV/XML)
Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...
Asset Search Page
Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...
template in jelly tag.
HI,I wanted to know where the xml file defined in template attribute of jelly tag<g:insert>example: <g:insert template="get_target_form_function.xml" />In this get_target_form_function.xml this file must be defined to excess that in <g:insert>
Resolved! Run Powershell Activity Issue
I am trying to run a powershell script through run powershell activity. i am using 2 powershell run activity in my workflow first one is working fine but the second one is not executing and giving some error. but when i am executing it on my mid serv...
Scheduled Job ECB Exchange Rate Load.
Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...
Resolved! Help with Service Catalog notifications
Hi everyone, I hope someone can help this newbie administrator We're working on configuring our Service Catalog and I'm trying to customize an email notification. Am running into roadblock.We have configured our Service Catalog to allow users to inpu...
