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Creating a custom variable editor

I created 2 new custom tables. Both extend directly from the Task table.One is for a new type of request record and the other is the new task table for that record. Think of it like a new incident table and a new incident task table.I'm using record ...

e_wilber by Tera Guru
  • 5359 Views
  • 1 replies
  • 0 helpfuls

Resolved! Record producer translation

Hi mates,Once again I need your comments on this.I am created 15 record producers and 4 of them need to be translated to French and Dutch.They share some variables sets. (But I ducplicated them and add "_Translated" to be able to separate them)Messag...

Resolved! I want to increase the valid to date by 1 year

I have a need by our customer to update the Valid To date in KB articles by 1 year every time that KB article is updated.So it should be looking at the updated (sys_updated_on) field and making the Valid To date (valid_to) 1 year from that date.Shoul...

Cupcake by Mega Guru
  • 4174 Views
  • 25 replies
  • 7 helpfuls

Resolved! Service catalog wizard, to use or not to use

Hi,In my research to build a service catalog for my company, I came across wizards and using them to build an order guide.The Ootb order guide in the catalog is not sufficient in terms of how steps it has before checkout. It was noted on the wiki pag...

vibee by Kilo Expert
  • 3648 Views
  • 6 replies
  • 2 helpfuls

Resolved! Deleting RITM

Hi,Though I don't have admin rights, I have right to delete ritm's.i.e., when I   open requests, there are >1 ritm. Then I can select all those and deleteHow can I restrict this? Is there any way

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vspk by Giga Expert
  • 3161 Views
  • 4 replies
  • 6 helpfuls

How to configure BSM Map

Hi everyone! I wanted to configure the BSM map in a way that will only show the CI's currently in Production environment. I am planning to create this by creating a new Map Menu Action that would trigger the configuration. The problem is there seems ...

lhai by Kilo Contributor
  • 4737 Views
  • 4 replies
  • 1 helpfuls

Resolved! Schedule report with dynamic recipients

Hi,I need to generate a scheduled report and send the report content to each assignee.For example, let's say i have incidents that are pending X days, each incident have an assignee.I would like to set a scheduled report that will send each assignee ...

Quick links within a knowledge article

I am currently working in Eureka and developing a Knowledge article that has three different scenarios.   I don't want to create three different articles, if I don't have to.   What I would like to do is be able to put quick links with in the documen...

jjarka by Kilo Contributor
  • 1223 Views
  • 3 replies
  • 0 helpfuls

set current date using ui action

Hi all,i am trying to set the current date(only )using the ui action button.i have created a custom button named 'delete'.Now i want to set the valid to   field in the knowledge form to   be set with today's date.here is the part of the code: var da...