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Resolved! Variables Visibility in Service Catalog

Let me provide a scenario for this requirement.There's a field called 'Conditioner'(select box) with question choices as 'Yes' and 'No'.When the user selects 'yes', variables will be displayed accordingly and when 'no' is selected, another set of var...

redth by Giga Expert
  • 3218 Views
  • 5 replies
  • 2 helpfuls

Resolved! Available for group in catalog item not working

I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not.   I have users in the Change Request Cre...

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rhofing by Tera Contributor
  • 3430 Views
  • 4 replies
  • 1 helpfuls

REST API query for business services

We have 'VDI' business services and all CI's and all CI relationship related to this services. I need to get the Correct query REST API for this service 'VDI' , so that all CIs & relationship (cmdb_ci and cmdb_rel_ci) for service will be linked to 3r...

ssoniy by Tera Contributor
  • 2429 Views
  • 3 replies
  • 1 helpfuls

Resolved! Report on records not being referenced

Hello all,Like always, I apologies if this has been asked and answered elsewhere. I have searched for an answer but wasn't able to find anything similar.To simplify my question lets assume there are two standalone tables;u_table_a - A simple table, h...

JBrennan by Giga Contributor
  • 1665 Views
  • 4 replies
  • 2 helpfuls

Resolved! GlideSysAttachment.copy isn't working

Hi Guys,I am not sure why but GlideSysAttachment.copy isn't working for me. There is a requirement where I need to copy the attachment of a requested item into a catalog task for a specific catalog items and this isn't working. I already tried using ...

Mussie by ServiceNow Employee
  • 3794 Views
  • 9 replies
  • 1 helpfuls

Ticket Auto Dispatch

Hello ,Is Ticket Auto Dispatch is possible through service now ? If I would like to know how to perform Ticket Auto Dispatch that in service now .Your inputs would be highly appreciated.Thank You,

balaram03 by Kilo Explorer
  • 1857 Views
  • 8 replies
  • 0 helpfuls

Resolved! Approving Table Name

I required the table name of approving item see below i used this code to know the category of service catalog   if (current.document_id.cat_item.category=="b1ff3f670f66420047a05d78a1050e5e")   answer = true;else   answer = false;

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manredd by Kilo Expert
  • 3555 Views
  • 3 replies
  • 4 helpfuls