Resolved! How to change the background color of labels on a form
The picture attached is the variables created in a catalog item.I want to change the color from blue to some other color.How to change it?
Forum Posts
Having trouble attaching and embedding videos in a knowledge article
Hi,I'm recording training videos for a client with the intention of embedding them within a knowledge article for users to access and view on demand. I click the embed video option, choose attachment, and select my video. I then wait for the video to...
Bullet functionality in knowledge base
Hey all, please check my screenshot below, it explains everything. Has anybody else noticed this and does anybody know if SN is working on this?Thanks,Stefano
Resolved! Maintain Item
When i configure maintain item for a particular item i don't find the option to remove the quantity from the task, I feel like i'm missing some of the check boxes in the maintain item i have checked with the view and it seems to be saame for all th...
CMDB CI tables model and category import
Hello,I am in the process of importing data from SCCM to populate our CMDB tables.How can I properly populate new Model and Model Category values when they do not exist already in the system?I took the asset management class and we were provided with...
Resolved! Removing or Disabling Choice on reference field
Hi,I have a service catalog form that is used by customers to fulfill change requests on users. In this form, 6 users field (reference) to select the users to apply the change. I wanted to disable the selected user on the first field in the other fie...
Resolved! How to hide some specific variables from Variable editor on Incident form.
Hello,In one of my record producer(Incident) there are number of variables but I need only some specific fields to be shown on variable editor.Please suggest me a solution to hide unnecessary variables from variable editor.Best Regards,Rajesh M
Resolved! How to add Requested item name field in Catalog Item Approval page?
Hi,I wants to show "Name of the item requested" field also in Approval page. Currently it's showing only "Request" number. But I wants to display the items as well that are requested as part of this request in Approval page. For example, If a "Comput...
Resolved! How to give access to few users on a specific record producer?
HI All,I have created a record producer. Currently, every can access it. Is there any way to restrict that record producer so that only specific people can access it?Thanks & Regards,Atul Chauhan
Customer Specific Branding in Domain Separated Instance
Hi,Can we have Customer Specific Branding in Domain Separated Instance?Say User from Customer A should see the branding options and customization set for A.If my understanding is not wrong this should just work fine, if Domain Separation is in place ...
How to get the page name from URL? GlideTransaction URL always returning "/view_content.do"
Hello Everyone,I have two sites in my system & I want to block all the pages of first site to the user of second site. And if user tries to access first site then system should redirect the user to home page of the second site.Now I am able to block ...
How can I print and/or screen capture a workflow with properties?
I am creating my workflows for Knowledge v3. I always feel better if I have a visual copy of what I did in case I have to recreate it. How can I print and/or screen capture a workflow complete with each of the activity properties? I...
Resolved! Difference between Computers and Workstations
In the CMDB under base items there are two categories or Computers and Workstations. Does anybody know what the difference between these would be?
Resolved! what does the column "used" in kb_use stand for?
In the table kb_use there is a column tat is named "used". It can have an value of true/false. No matter what I do, I can't get it to be true. What does it stand for? I have tried: * Create an incident from a Article with the "create incident" bu...
Resolved! How to modify a workflow to add an approver which is entered on a reference variable
I have an item on the service catalog that contains a reference variable called "Line Manager". I need to modify the workflow, so an activity can be included to create a task for the "Line manager" to approve the request.
