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Resolved! Advanced reference qualifer

I am looking to make an advanced reference qualifier for a user reference field.   I want it so when a this field is selected, only certain members from a group show up.   What would the script method be?

Resolved! How to pass javascript variables into jelly tags?

I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...

Community Alums by Community Alums  
  • 5399 Views
  • 9 replies
  • 2 helpfuls

Resolved! Auto fill phone number from User table

I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...

pratibha4 by Kilo Contributor
  • 4342 Views
  • 5 replies
  • 1 helpfuls

Create URL link on catalog item

I'm hoping someone can help me.   I need to put a link to an external site on a catalog item.   The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...

wiltonr by Giga Contributor
  • 7373 Views
  • 4 replies
  • 2 helpfuls

CI Class was updated with a wrong class name

Hi All,CI Class Name of the records were updated incorrectly via a fix scripts, now we are unable to change this back or update these records to the desired Class name.Please find the script that was used for update.Wrong Script that was used to upda...

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vishwas3 by Kilo Contributor
  • 2027 Views
  • 1 replies
  • 2 helpfuls

Resolved! Workflow set value option not working properly

We have defined a workflow on the sc_req_item table. I want to populate the short description on the parent request from this workflow. I see the option to do this.... I can select the "parent.short_description" field and can give this a specific con...

pluurenvanj by Giga Contributor
  • 3076 Views
  • 6 replies
  • 1 helpfuls

Resolved! Can Knowledge be reset back to OOB?

A good amount of time ago our Knowledge module was configured, but as time has past, it is not configured in the way that would work best for us and our employees.   Is there a way to reset the entire Knowledge module back to the OOB version to start...

Smashley by Tera Guru
  • 2127 Views
  • 7 replies
  • 3 helpfuls