Is it normal if the request stage displays "Closed Complete" -> "In progress" even though the request itself is complete? Should it visually display close complete as being completed? If not, what would correct it? The request approval workflow is mo...
I have a script I created as part of a workflow. I have a pop up message that appears as part of my workflow script that re-directs user to an internal URL. My issue is this: I want to have the user be able to click on the URL from within the p...
I am currently testing a file share request system for our service catalog. As part of this, the user will select the file share that they require access to from a drop down list. All of the file shares are stored in a module in the CMDB and have...
There is a UI action on my Knowledge Management form which is named as Create Article and it creates an article from the form upon clicking. Below is the snippet of the code which I am finding difficult to understand, would someone like to explain it...
For example, in any demo instance when we log in as admin it says "System Administrator". What if i want to make it look some other way round eg: "Administrator System" / UserID / anything else from user record.?
I am still new to ServiceNow and I have yet to see certain things that seem needed for Catalog items. They seem pretty basic but maybe they aren't.Can an order guide be created to call multiple Software Request Item (single item called multiple tim...
Hi,I discovered that my instance uses the (default) week starting day of Monday. I am working to change that to Sunday. Here is the wiki article, under the header Creating Calendars; my questions: Why is the default Monday through Sunday? Is there an...
We've got a Catalog Client Script that works without any problem for one catalog item (Record Producer).When I use the same script for another catalog item it's not working though, it's not showing the confirm popup.Any idea why I get this behaviour?...
This might end up having a really simple solution I am just not aware of.I built an application that had a List field type on one form with configured choices. The default behavior for this field type is a dropdown to make selections.However, I the...
I want to add more HMTL to an HTML field that already has HTML in it.As my user interacts with a catalog item, I want to add rows to an established table in an HTML control.The HTML field appears on the catalog item and contains a table (with the hea...
HiAfter using user criteria, to limit catalog items to be only avaiable within users specific country, I have encountered that country field is only a string field, and this is also the case in the location table. And User criteria can only be extend...
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var eq = g_form.getValue('ref_12_equipment'); if (eq=='Monitor') { alert('Non-standard and secondary monitors are avail...
What is Dynamic workflow & when is it triggered?
Has anyone ever found a way to add a new header block to multiple pages at once. I have a customer that changes the header a user can see depending on which company they are from, when they need to setup a portal for that customer they add a header ...
How to create OLA for request item.Please any body help .i go through wiki but i cant understand .In my environment I wont to create ola on service request .
