Hi everyone,I've been searching what the exact logic is behind the Backordered field on Request Item level. Can someone tell me how and where it's being calculated? I've searched through Business Rules, Script Includes, Client Scripts but couldn't fi...
We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other. Thanks so much
Is it possible to pass a variable to a Notification Email Script from the Notification that calls it? I have the following Notification Email Script: var gr = new GlideRecord('u_common_email_text');gr.addQuery('u_active', true);gr.addQuery('u_name'...
Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record? Can EditCan ContributeKnowledge CategoriesSo far, I only seem to have access to these tabs on the Knowledge Base record in my admin role:K...
How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_...
I have requests that are getting this not when the request is submitted. I assumed this is coming from a Service Catalog Request workflow, but I do not see this workflow anywhere in my system. And the request does not have a Show Workflow UI Acti...
roles field on maintain form is not visible
The picture attached is the variables created in a catalog item.I want to change the color from blue to some other color.How to change it?
Hi,I'm recording training videos for a client with the intention of embedding them within a knowledge article for users to access and view on demand. I click the embed video option, choose attachment, and select my video. I then wait for the video to...
Hey all, please check my screenshot below, it explains everything. Has anybody else noticed this and does anybody know if SN is working on this?Thanks,Stefano
When i configure maintain item for a particular item i don't find the option to remove the quantity from the task, I feel like i'm missing some of the check boxes in the maintain item i have checked with the view and it seems to be saame for all th...
Hello,I am in the process of importing data from SCCM to populate our CMDB tables.How can I properly populate new Model and Model Category values when they do not exist already in the system?I took the asset management class and we were provided with...
Hi,I have a service catalog form that is used by customers to fulfill change requests on users. In this form, 6 users field (reference) to select the users to apply the change. I wanted to disable the selected user on the first field in the other fie...
Hello,In one of my record producer(Incident) there are number of variables but I need only some specific fields to be shown on variable editor.Please suggest me a solution to hide unnecessary variables from variable editor.Best Regards,Rajesh M
Hi,I wants to show "Name of the item requested" field also in Approval page. Currently it's showing only "Request" number. But I wants to display the items as well that are requested as part of this request in Approval page. For example, If a "Comput...
