Hi. We are in the mid stages of a service desk toolset review and I have a question about knowledge articles.Commonly work instructions created by the service desk consist of images and text. However it doesn't appear that you can embed images direct...
When in a Knowledge article (new or updating) for most of the users spell check does not work. It does work in Incidents, request, task. It does work for some of the users. Has anyone herd of this?
Hi,I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly URLs that aren't clickable. I've also added a URL...
Hi is there anyways I can add the attachment option to a field. In my Change form, I need a requirement to add attachment option with a fiels, say, "Impact assessment" field.I know, OOTB global option add attachment is there. all I need is to add the...
Hello, We're fairly new to ServiceNow and recently implemented Change Management. When we use the "Affected CI" related list, it includes a large number of CI's that will never have changes recorded against them. i.e. Switch Forward Rule, Switch...
Hi Folks,We've been using ServiceNow since Sept 2012 (we went live with Berlin). We currently don't use Knowledge Management in ServiceNow, so I'm just having a look at it in our development environment, trying a few things, and reading as much as I ...
Hi All,Greetings!I'm developing ServiceNow Custom Applications in Eureka. Just wanted to check if anyone can list the best practices to be followed while creating Custom Applications using CreateNow.Practically my understanding of CreateNow is develo...
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...
Hi,I am trying to make a field look up select box variable type. Can I do the dot walking like current.variable_pool.reference_field.fieldnames?The lookup selectbox gives us a nice look way than reference, but reference field has a advantage of dot...
I'm trying to create a link from our company's intranet to a knowledge article in SN. I can get the article to display by itself but need it to display with the left nav and top banner showing.I've been experimenting with options discussed on http:...
Hi AllWe have a link to Knowledge Articles in the various modules in Service Now, however when the link is clicked it takes you directly to kb_knowledge table. What they actually want though is to go directly to the Article in kb_view, this is so the...
Is there any way (in the base product) to change the layout of the homepage in any way? Currently, it lists all the topics (and not categories) for us and I was just wondering if it's possible to do anything different with that. Thanks for your help!
Im wondering is there a way to add a header to a UI Page? I am working with the kb_view UI Page and I am trying to give it the same feel as the rest of our CMS.
Hi, SNC, A question I have been wondering about quite some time - in Lists, when you use the Go To search functionality, depending on which field you search, you are provided a default operator, which is not always the most efficient one. One exampl...
