Modifying kb_view

Nivlac1000 · ‎07-22-2014

Hey All,

I'm trying to meet some requirements for our Knowledge team. I've been digging around a bit but can't figure out how to do these two things they are asking for in the Feedback section.

1. Force the Feedback comments box to be open by default instead of closed

2. Move the section for the "Was this helpful?", the ratings, and flagged to the left hand side.

Anyone out there played around with either of these?

Thanks!

Cal

ryanpalkovic · ‎07-22-2014

Working on the "useful" on the left, but it looks like you should be able to modify the UI Macro: kb_feedback_section

This line:

To:

To get Feedback Comments to be visible when the form is displayed.

Note: The first time the page is displayed after making this change, the +/- icon that's normally used to display this box has the + visible, even though the field is expanded. Clicking on the + will collapse the field, and then the icon will return back to the functionality that you're used to. I'll see what else I can find on that.

View solution in original post

servicenowkevin · ‎07-22-2014

Cal Wallace, you're basically asking for a layout similar to the one we're using at ServiceNow? Here's what it looks like for us:

Nivlac1000 · ‎07-23-2014

Yes, that's what they want to happen, Kevin. Got an idea on how to make that happen? I'm going to check out what Ryan has posted here too.

Thanks!

Cal

Nivlac1000 · ‎08-04-2014

Hey Kevin,

I've forced the comments open. Can you send the code to move the Was this Useful?

Thanks!

Cal

servicenowkevin · ‎08-05-2014

I'll need to work with somebody else to get that. Let me see what I can do.