Adaptive Authentication - how do I import IP Address with CIDR specification
I need to set up AA. Our allow IP address list is very large - to many to enter manually. How do I import a long list of CIDR addresses given an IP and a /xx range ?
Forum Posts
MFA with authenticator app OTP is not working
Hi All, I have set up Multi-factor Authentication for local login (without SSO). When a user logs in, they are prompted to scan the QR code for the authenticator. However, after scanning the QR code and entering the OTP from the Microsoft Authenticat...
Resolved! Which plugin should i enable for idean demand and project module
I have searched in plugin to activate idea demand and project but i found many plugins related to it. Which plugin should i enable for this.
Looking for examples of Flow Designer calls against the Microsoft AD Spoke
I have a customer asking us to look into automating some of the manual processes they have with Microsoft AD. Such as adding or removing a user from a group or creating a new AD group. We have Enterprise Orchestration installed and I am trying to r...
Change between dashboard tables in landing page
Hi all, I hope you are doing well. Currently, I have defined on the user preferences that all users should have '$pa_dashboard.do' as their landing page, but I also want some user to be able to see '/platform-analytics-workspace/dashboards/'. Is ther...
Resolved! Service Operations Workspace - Interaction Record
In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change reque...
Submit button on workspace
Hi guys just wondered if anyone could help me. I have added a related list onto the core_company table to be able to add key contacts but how do I get a button to say submit and then take me back?
Resolved! Can you change the Knowledge Article View (kb_view.do) to display recently updated by?
I got a request to see about changing the knowledge article view at the bottom from this:to something closer to this:You can see this information from the All Articles View, but it would also greatly help if we could see it from the article itself. I...
Resolved! How to purchase learning credits
How do we purchase learning credits? In Now Support, I assigned myself all the available roles. But, I can't figure out where to go to actually purchase the learning credits so I can enroll in a Now Learning course.
Guidance on good practice cleaning data from sys_update_version
Is there any recommendation on retaining record in sys_update_version. Its one of our biggest tables obviously and wondering if you’ve come across anyone having done anything with clean-ups on it. Obviously you lose the ‘restore to version’ if you re...
Resolved! Expand/unlock List field on form of custom table
Hi All, We have a glide_list type field on form custom table Is it possible that the field will be always unlocked instead like this. Do we have to write a script to achieve this or do we have default attributes Issue 2: Once we select a record t...
Can we run a script in a list view to verify the query?
When my customer clicks the 'Add' button on the 'Affected CIs' related list on a change, they sometimes paste a bunch on CI names into the filter for 'Name is one of XXXXXX'. If, for example, they paste in 50 names and they only get 48 hits, they'd l...
OIDC SSO with multiple Custom Domains
We are looking to implement SSO to/from multiple apps and ServiceNow using OAuth OIDC and JWTs. We are going this route to be compatible with certain internally developed applications. We also use multiple custom URLs in addition to our standard x....
App Usage Table Explanation
I came across the ua_app_usage table in servicenow to track user usage count of applications in servicenow. Is anyone able to explain what the fields represents and in particular, - How is access count incremented? - What constitutes fulfillment co...
Resolved! Display Schedule Entries in Calendar View
We are using a calendar view to display Schedule Entries (cmn_schedule_span table). Is it possible to modify the format of the entries? In this case, we want to remove the time range 09:00 - 17:00. Alternatively, is there a better calendar view a...
