We want to 'recertify' the groups we have in ServiceNow, make sure the Managers and Members are accurate, but when we go to our Business partners to confirm they usually come back asking what the groups are being used for. Of course we have a lot of ...
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 hrsThen update the incident state to InProgress & add some wor...
Hi. we have very long survey and we need update it quarterly base. to do it, I am looking for a solution to share previous result with survey taker, they update previous answer and save update answer+ previous answers(whole new survey) in a new inst...
Hi,I am using order guide and in that we are using Rule Base catalog items.1 . In order guide catalog item we have one field Select application (type is list collector) when we select salesforce its should 2. After selecting Salsforce in order guide ...
Dear community, I have a report based on the database view "Incident Metric" (incident_metric) and I can't get the "Tags" values from the incident table... Of course, no problem when the report is based on the "Incident" table.Can you tell me if it i...
Hello All, I am looking for some help to generate an Excel file based on Script. I read a lot of content based on CSV file, but the request is to have a XLS or XLXS file. So, I have the script results working fine for csv, so I just want to "improve"...
Hi everyone,I've been tasked with studying and implementing the Document Management module in ServiceNow as it's now 2025. Could anyone provide me with documentation, video tutorials, or links to resources that can help me understand and implement th...
Hi, I am working with my own incident page of my application, how can i design this notes layout?
I need to embed a PDF file for the user to view inside the page in service portal. I have tried the following, and nothing works. The iframe downloads the atttachment instead of showing it. <iframe id="inline_document" scrolling="no" style="width:1...
Hello All,Appreciat your help in advance. I have created a business rule to change the state of the tasks to Closed complete when tasks are moved to Done column in VTB.I'm not seeing the state being updated. Attached is a screen shot of the is the bu...
Hi All,I noticed a few OOTB (Out of the Box) records configured with regular expressions (regexes) for data extraction categories in sensitive data handling. Are these used to mask data for inbound integrations? Could someone please clarify the actua...
Hey guys, I'm trying to change a user's language upon an event being created by an external system. I have the following code in a script action : var grUser = new GlideRecord('sys_user'); grUser.addQuery('email', event.parm1); // find user grUser....
While receiving the asset, we are unable to see the received asset in the related list of assets in the purchase order.Please see the attached screenshots.Thank You!
I am trying to add a script to be executed in a flow. I dont see it available under Actions. The script will execute against the local instance. I am replacing a workflow created in the workflow editor.
This post tells me how to use the "Document ID" but it does not show how to write a reference qualifier for it. How do I write a reference qualifier for the "Document ID" column? There are posts out there for filtering out the table names but that...
