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MFA with authenticator app OTP is not working

Hi All, I have set up Multi-factor Authentication for local login (without SSO). When a user logs in, they are prompted to scan the QR code for the authenticator. However, after scanning the QR code and entering the OTP from the Microsoft Authenticat...

NimalK by Tera Contributor
  • 1170 Views
  • 3 replies
  • 0 helpfuls

Change between dashboard tables in landing page

Hi all, I hope you are doing well. Currently, I have defined on the user preferences that all users should have '$pa_dashboard.do' as their landing page, but I also want some user to be able to see '/platform-analytics-workspace/dashboards/'. Is ther...

rafas_10 by Tera Guru
  • 462 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Operations Workspace - Interaction Record

In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change reque...

Nick124 by Tera Contributor
  • 757 Views
  • 2 replies
  • 2 helpfuls

Submit button on workspace

Hi guys just wondered if anyone could help me. I have added a related list onto the core_company table to be able to add key contacts but how do I get a button to say submit and then take me back?

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joshmorris by Tera Guru
  • 390 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to purchase learning credits

How do we purchase learning credits? In Now Support, I assigned myself all the available roles. But, I can't figure out where to go to actually purchase the learning credits so I can enroll in a Now Learning course.

Adam Head by Tera Expert
  • 2851 Views
  • 3 replies
  • 3 helpfuls

Resolved! Expand/unlock List field on form of custom table

Hi All, We have a glide_list type field on form custom table Is it possible that the field will be always unlocked instead like this. Do we have to write a script to achieve this or do we have default attributes   Issue 2: Once we select a record t...

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yashu1995 by Kilo Guru
  • 3045 Views
  • 12 replies
  • 3 helpfuls

OIDC SSO with multiple Custom Domains

We are looking to implement SSO to/from multiple apps and ServiceNow using OAuth OIDC and JWTs.  We are going this route to be compatible with certain internally developed applications.  We also use multiple custom URLs in addition to our standard x....

App Usage Table Explanation

I came across the ua_app_usage table in servicenow to track user usage count of applications in servicenow. Is anyone able to explain what the fields represents and in particular,   - How is access count incremented? - What constitutes fulfillment co...

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Abbey2 by Tera Expert
  • 5846 Views
  • 5 replies
  • 5 helpfuls

Resolved! Display Schedule Entries in Calendar View

We are using a calendar view to display Schedule Entries (cmn_schedule_span table). Is it possible to modify the format of the entries? In this case, we want to remove the time range 09:00 - 17:00.     Alternatively, is there a better calendar view a...

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Jerome11 by Tera Guru
  • 693 Views
  • 1 replies
  • 1 helpfuls