Hey everyone,When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? Flow ManagerFlow DesignerFlow EditorWorkflow EditorWorkflow DesignerAnswer: 2or4
Is it recommended to build In Prod instance for a first time ServiceNow customers and then push changes into lower instances or follow a typical implementation path of Dev>Test>Prod? What's ServiceNow best practice recommendation is in this regard?
We have a very basic View Rule set up. It is suppose to force our Support Center staff to a specific view of the Incident form and also the User Profile. It is also forcing the Admin role the same way. I have been told this is as designed. It mak...
Hello, we have a business rule that calculates the business duration based on a set schedule (working hours from 06:30 - 18:30 CST). This, for the most part has been working correctly, but I'm noticing some issues if the ticket is created before or a...
Hi all, we want to use Principal Class flag to filter CIs. In the list view I can go to "Hamburger menu > Filter > Principal Class" what will add the javascript into filter conditions and I can get the correct results (see picture below) However, if...
In large-scale e-commerce platforms like Amazon, Facebook Marketplace, and Myntra, customers face issues with product returns and refunds. Sometimes, refunds do not process properly, and customer support fails to track or resolve them.To solve this, ...
Attached the flow that we have, as an example we have applications A,B,C,D, E,F,G,H,I and the list goes on on the first if, we are checking if it's A, ask for approval, approved -> create catalog taskon the second if, we are checking if it's B, ask f...
Hello Community, We have created a HI case with ServiceNow team for investigation of a ServiceNow notification table(custom table) which is loading very slowly if we try to open a new form on this table. As per the Hi-Team case investigation they rep...
when i login home page is coming as landing page, when i navigate to another table and click on the servicenow icon its not showing a home page, it is showing some dashboard or something for everyone . otherwise showing some random dashboard.
This just started happening after we upgraded to Orlando. Steps to reproduce on our instance; 1. Elevate admin security. 2. Add user to admin group. 3. Save Error immediately pops up "User is not authorized to perform this action". This however does ...
We are calling the UI page 'HR Suspend Dialog' from the UI actions Suspend (HR case) and Suspend case (HR task) with below code: The page is displayed as expected but the OK and Cancel buttons are not functioning. Nothing happens after we click on...
Hello Folks! Hopefully i can pick your mind on the issue i am running while trying to execute client script onChange.Here is my usecase:I have following fields:- quantity (int)- price_unit (price)- total (price) My goal is to run following formula to...
Hello, inside the old workflow editor there was a function that enabled you to display Variables from the Task Form on the Catalog Task form I am trying to figure out the same capability using flow designer as i have developed a series of workflo...
I know I am! Vote up my idea! https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=25d796cd475cae9048cb2920326d436d&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests
can anyone say how to revert back the view of activity filter, Native form of activity section is changed in all table