Business Duration vs. Duration

[John Vo1]

Can someone please explain what these 2 attributes are actually tracking and where these numbers are being generated from?   I have attached a screen shot.

Thanks,

John

[John Vo1]

Chuck,

Why are the hours so off from one another? Even states that are awaiting vendor or assigned have different hours.

Thanks,

John

[Marc A Love]

Where do you set this "Default" Calendar/Schedule?

Thanks,

ML

[Mike Allen]

Apparently, this is now deprecated.   Maybe ctomasi will be better to answer these questions.

[Chuck Tomasi]

Schedules are held in cmn_schedule. There is no 'default' that I am aware. They are called explicitly from scripts (when using the GlideSchedule class).

ServiceNow Developers

[Marc A Love]

Thanks for the reply Chuck...but...

calDateDiff: Calculate the difference between two dates using the default calendar.

if (dataChange || current.business_duration.nil())

  current.business_duration = gs.calDateDiff(opened, closed, false);

Indicates a "default" calendar is used...and in the code:

	if (dataChange || current.business_duration.nil())
		current.business_duration = gs.calDateDiff(opened, closed, false);

it doesn't appear any calendar/schedule is explicitly implied...?????

Thoughts?

I've got users asking and when trying to calculate to confirm I'm not sure which cal/sched to use....

Thanks again.

ML