Can't create new Asset-CI Install Status mapping

Henrik Jutterst · ‎04-05-2018

Trying to create a new "Asset-CI Install Status mapping".

I get this message:

As I see it, I can't add this record since there already is a state and substate for the Asset, but I can't edit the existing one, meaning I can't create my new state.

What do I do?

Chaitanya Redd5 · ‎08-24-2018

To avoid this warning "Mapping for Asset state and substate combination already exists.", you need to inactive this Out of the Box business rule (Restrict duplicate Asset state on insert).

After creating a new "Asset-CI Install Status mapping" record, you can make OOB business rule as active (Restrict duplicate Asset state on insert).

This is the Kb article for this problem KB0684597

View solution in original post

Henrik Jutterst · ‎04-09-2018

Anyone with an idea on what's behind this and how to solve it?

leslieramage · ‎04-09-2018

Hi Henrik

CI Assets

this community link might be of use to you.

Henrik Jutterst · ‎04-09-2018

Hi and thanks for the post.

The thing is that I cant activate or deactivate anything. I certenly don't want do delete anything but it would be nice to deactivate CI statuses we don't use.

leslieramage · ‎04-09-2018

hi Henrik

You would need to change the ACL's on that table to allow them to be edited rather than read only. (You need the security admin role to be able to do that).