Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
Hi, I want to send reply to emails .The email should go as a reply to the mail that they have sent and not as a new mail. Is it possible to implement in servicenow?
My customer is implementing end user self service knowledge and offering it through the current IT self service portal. We have a process to review knowledge articles nearing and/or past their valid to date but they DO NOT want the article to disappe...
I have a field which is referenced to "sys_user" table . If i select a value from user table then value of some other fields populate automatically . Below are the fields Do i need to Business rule or client script to archive this ? How
Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here? E.g.: Thanks!
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
Hello Everybody, I want to know if there's a way to force changes to an Update Set built in Scoped applications. I got this code to use in Background Scprit //Query for the recordvar rec = new GlideRecord('sys_ui_section');rec.get('116b367b6feecf40...
How do I create a Net Promoter Score Survey? And also have it calculate the score? Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale. https://docs.servic...
