Hi, I'm looking for a solution of the following problem:We have a group called Authors. Members of this group can read and edit all the knowledge articles. We would like to keep it that way in case of the backend of the ServiceNow but in the same tim...
Hi Experts, We have a requirement to copy multiple choice internal values(Not Boolean value) to other field.Please help me with the solution. Thanks, Jay
This feels like an easy question but wanted to run this by the community. My client wants to give a view to our end users of canned reports. I'm OK with setting up the reports and setting up the permissions so that different groups can see the repor...
How can we hide attachment inside the service portal. What script need to be added to server side of widget editor to hide attachment? Please help
Hello folks ,I have a field name called "user" this field is referenced to "sys_user" table . Now i would like to write a client script to setValue default logged user name in this field .Is there any way to set the value by using client scripts ? Be...
Hello community,I am trying to hide categories without any articles from the KB Category v3 widget. The documentation I saw regarding this is only applicable to v2. Based on the support case below, when there are 500+ articles then the query to count...
Hello everyone, I'm a newbie to the ServiceNow platform and have a quick question I need help with.As the title says, I'd like to make certain fields on a catalog item visible only to specific user roles (ex. itil users) but not the rest of the users...
I went through all the courses, watched all the videos without skipping. Completed Simulator 100%. Still, some of the courses are not getting completed. went through every course multiple times. Any Solution?
Hi All, I am currently working on HR agent workspace and I need to add content to the Announcements, Quick Links and My frequently used apps in the "HR Landing Page (CD)" in the HR Agent workspace. I tried searching in the Docs and didn't get any use...
Hi all, I have a request item (form to request a new AD user & his/her setup) which has a sequence of 3 tasks behind it. The initial task is to create an active directory user. When the first task is closed, 2 other tasks are created (1 for hardware ...
Hi there, I've activated the read only role in our test and dev instances but wanted to know whats the best way to apply this role to all users except admins. I've found this script on the doc site to add role to every user, so I now need to edit t...
Currently the Resolved time is only captured on the Incident and Request Table. Is it possible to calculate the "handle time" or duration of a ticket from the "offered on" field in AWA to resolution? Can you create a Resolved Time field that pulls fr...
Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. Regards, Kalyani.
Hi,I've a catalog Item, where there is field called Caller which is a reference field to User table which is auto populate. I've created another text field besides that which should automatically reflect corresponding Department of the caller field. ...
Hi Team, Oct 3rd, we have upgraded to Paris Version. We are receiving issues related to Emails cannot be opened in Incident tickets or RITMs. Users are receiving an error as "Insufficient rights to read the email body" when they were trying to click...
