Can we upgrade tinyMCE text editor to version 4.3?

[hanaphouse]

Is it possible to upgrade the tinyMCE text editor to version 4.3 in ServiceNow (Helsinki version)?

[Chuck Tomasi · Accepted solution]

Hi Charles,

The editor is part of the platform. While you can modify it...

Modifying HTML Fields - ServiceNow Wiki

the upgrade is part of the platform upgrade process. If there is something you feel you require, I invite you to open an enhancement request (perhaps even request the ability to upgrade the editor or use a different editor aside from the platform?)

Enhancement requests: Tell us how you would improve the ServiceNow product

[hanaphouse]

I tried to file an enhancement request and it requires a different user account.

I'm not a developer, I'm just a tester.

[Pradeep Sharma]

If you do not have a HI account and need one you can ask your ServiceNow admin (or company contact) to create you an account there

[Pradeep Sharma]

Hi Charles,

I don't think so. The latest version is 4 if you are using UI16 or UI15 interface.

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/using-forms/concept/c_TinyM...