Cascade Request Approval to Request Item - BR , Approval activity issue.

[Aravinda YS]

I am having issue with Approval activity after Helsinki upgrade from Eureka.

- Workflow Approval activity not passing even after RITM approval is Approved/Rejected

- REQ state changing to Approved/Rejecting but it not cascading the state change to RITM.

- If we change RITM approval to Approved/Rejected - Workflow passing the Approval activity.

Any one faced this after Helsinki upgrade from Eureka ?

An another question below in Cascade Request Approval to Request Item - BR -- Why we are setting Approval of RITM as requested   as per this BR???

-----------------------**************************************------------------------

/**

* The Request has been approved, rejected or cancelled.   Propogate this state

* change down to the request items.

*/

cascadeRequestApproval();

function cascadeRequestApproval() {

    var gr = new GlideRecord("sc_req_item");

    gr.addQuery("request", current.sys_id);

    gr.query();

    while (gr.next()) {

          // We handle this differently for delivery plans vs. workflows

          if (gr.cat_item.workflow && !gr.cat_item.workflow.nil())

                cascadeRequestApprovalWorkflow(gr);

          else

                cascadeRequestApprovalDeliveryPlan(gr);

          gr.update();

    }

}

/**

* Cascade the request approval to the request item:

*

*     approved -> if item is waiting for approval, get first stage of the delivery plan

*     rejected -> mark item as Request Cancelled

*/

function cascadeRequestApprovalDeliveryPlan(gr) {

    if (gr.cat_item.delivery_plan.nil())

          return;

    gr.approval = current.approval;    

    if (gr.stage == "waiting_for_approval" && current.approval == "approved")

          gr.stage = getNextStage(gr);

    else if (current.approval == 'rejected')

          gr.stage = 'Request Cancelled';

}

function cascadeRequestApprovalWorkflow(gr) {

  if (gr.stage == "waiting_for_approval" && current.approval == "approved") {

        gr.approval = "requested"; // --------------------------------------------------------------------------->Why we are setting Approval of RITM as requested   as per this BR???

          gr.stage = "request_approved";

    } else if (current.approval == 'rejected') {

          gr.approval = "rejected";

          gr.stage = "Request Cancelled";

    }

}

function getNextStage(reqitem) {

    // return the first delivery task

    var nextStage = "nothing";

    var planID = Packages.com.glideapp.servicecatalog.DeliveryPlan.resolvePlanID(reqitem);

    var gr = new GlideRecord("sc_cat_item_delivery_task");

    gr.addQuery("delivery_plan", planID);

    gr.orderBy("order");

    gr.query();

    if(gr.next())

          nextStage = gr.name.getDisplayValue();

    return nextStage;

}

[Aravinda YS]

Issue is not with the above BR.

This issue has fixed after below changes in "SNC - Run parent workflows (Approval)" Business Rule.

-   //new Workflow().runFlows(gr, 'update'); ---------------------------------->>>*** Commented this method*** (not sure this is how in Eureka or its our customized)

      new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null); ------------------------->>> *** Added This Method*** (Helsinki OOB)