Catalog item field to search without wildcard in service portal

[Luiz Lucena]

Hi all, 

We have catalog items where users filled a form to request accesses, softwares, etc.
Even though we have created training documents, explaining the use of wildcards, they don't use.

Is there a way to allow search without wildcard, or even to make default behavior for that field to pass the wildcard automatically?

So, instead of users stumble upon this:

They would be seeing this (with or without asterisk):

Thanks in advance for any idea!

[Alikutty A]

Hello,

Can you please set the glide.ui.ref_ac.startswith  property to false and see if it affects service portal searches on reference fields.

Please read its complete documenation over here: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/field-administrati...

The reference should also be enabled to have an autocomplete search using ref_auto_completer attribute

Note: This would have a global impact in platform as well as portal.

Thanks!

[Luiz Lucena]

Thanks, Ali.

That helps as well as the reply below, from Mike. 
Already had the glide.ui.ref_ac.startswith deisabled, so the thing I was missing was the customtable.autocomplete.contains;

Thank you,

[Mike Patel · Accepted solution]

Make sure you do for only your custom table

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/field-administrati...

[Luiz Lucena]

Thanks, Mike. 

That is what I was missing!