The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Catalog UI Policy Builder - Skipped Item

Perwyn
Giga Contributor

We had a catalog item which worked fine in Eureka but post Geneva upgrade has failed. The catalog item essentially evaluates options from a table and popluates the drop down based on availability of equipment. It is a checkbox which then displays a drop down menu. But after the upgrade the list always shows all the equipment available and unavailable without actiually invoking the UI script in the logs the message is as follows:

CatalogUIPolicyBuilder: Cannot get question for 'bc0271d085cb99000807817fc0ebfc9c'. Skipping term

The UI script is attached.

I think the UI script works fine but is not being used.

1 ACCEPTED SOLUTION

Perwyn
Giga Contributor

The dates were not being passed on as variables to the catalog ui policy. I found this out by using the debugger. Thanks Shouvik for attempting to help me out with the problem.


View solution in original post

8 REPLIES 8

shouvik
ServiceNow Employee
ServiceNow Employee

This is a UI Script. The mentioned error is for Catalog UI Policy.



Catalog UI Policy is catalog_ui_policy_list.do. So, can you share full catalog ui policy which is not working properly for you.



Thanks


Shouvik


Perwyn
Giga Contributor

Oh apologies I will change the question. It is the UI script that is the issue.


Perwyn
Giga Contributor

Or maybe the issue is with a UI catalog policy here is the XML one of the items Catalog UI Policy that isnt working.


Perwyn
Giga Contributor

The dates were not being passed on as variables to the catalog ui policy. I found this out by using the debugger. Thanks Shouvik for attempting to help me out with the problem.